Arizona Public Service Co. (APS) has partnered with local organizations to provide heat-relief assistance for the state’s most vulnerable populations.

Cooling & hydration stations, emergency shelter, other assistance available to Arizonans

While the official start of summer is still more than a month away, temperatures have already surpassed 100 degrees in some parts of Arizona. Arizona Public Service Co. (APS) has partnered with local organizations to provide heat-relief assistance for the state’s most vulnerable populations.

St. Vincent de Paul, The Salvation Army, FSL, Solari, Inc. and Lyft will help provide air-conditioning repairs and replacements, emergency shelters, eviction protection, cooling & hydration stations and transportation services.

“APS is committed to making a positive difference in our communities through partnerships with organizations who understand the unique needs of our state’s most vulnerable populations,” said Tina Marie Tentori, director of Community Affairs for APS. “It is through these collaborative efforts that we can ensure the biggest impact in addressing the most critical community needs.”

The heat-relief initiatives, first introduced in 2021, are being expanded in 2022 to serve even more Arizonans throughout the summer. These programs include:

• Emergency Shelter & Eviction-Protection Program – In partnership with St. Vincent de Paul, APS will help ensure families have a place to seek shelter either at home through eviction-prevention assistance or at their summer emergency shelter.
  
  
• Cooling and Hydration Stations – APS will support the statewide network of The Salvation Army’s cooling and hydration stations with 18 sites throughout Arizona.
  
  
• 2-1-1 Arizona Transportation Program – Filling the transportation gap that exists for many when attempting to seek shelter from the heat, Solari, Inc. partnered with Lyft and APS to provide free rides to the nearest cooling shelter for eligible Arizonans who call 2-1-1 Arizona for assistance.
  
  
• Healthy Homes Air Conditioning Program – In partnership with FSL, APS will help address heat-related health hazards for vulnerable households in Maricopa, La Paz, Pinal and Yuma counties by supporting emergency repair or replacement of air conditioning systems during the hot summer months.

APS also works alongside government and community organizations to provide income-eligible customers with energy-efficient home improvements through the Weatherization Assistance Program, which can help lower energy bills year-round and improve indoor air quality.

From monthly discounts on electric bills to Crisis Bill Assistance, flexible payment arrangements and the Safety Net program, APS is here to help customers year-round. During Arizona’s hottest months, this includes no disconnections for non-payment of residential accounts through Oct. 15.

For more information about APS’s heat-relief initiatives and customer support resources, visit aps.com/assistance.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As more people and companies move in record numbers to the state, Arizona Public Service Co. (APS) customers will have cleaner electricity to power their lives and businesses through a new 2022 All-Source Request for Proposals (RFP).

Collaboration with diverse stakeholder council to advance 100% carbon-free future

As more people and companies move in record numbers to the state, Arizona Public Service Co. (APS) customers will have cleaner electricity to power their lives and businesses through a new 2022 All Source Request for Proposals (RFP). Since announcing its Clean Energy Commitment in 2020, the utility is adding more than one gigawatt (GW) of clean energy resources to its diverse power supply. While Arizona continues to have hotter summers and rapid population and economic growth, APS is looking ahead at future customer needs and issuing a new RFP developed in partnership with the APS Resource Planning Advisory Council (RPAC).

"Arizona is one of the fastest growing states in the country and the power we provide communities and businesses is the backbone of our state’s prosperity, safety and well-being,” said Justin Joiner, APS Vice President of Resource Management. “There’s a historic population boom happening and it’s our job to plan and invest in an affordable energy future with long-term sustainability and reliability our customers can count on 24/7, 365 days a year."

Formed in 2021, the APS RPAC includes local consumer advocates, university representatives, and environmental and public interest organizations. Originally created to support the utility’s integrated resource planning, this group participated in a transparent and flexible meeting and workshop series to develop the new All Source RFP. This broad market solicitation will help APS exit from coal-fired generation by 2031 and maintain adequate power supply to serve customers.

"To get the right combination of resources, we need collaboration. The stakeholder advisory council shared important, diverse perspectives that we incorporated into the design of our new RFP. Together, we’re finding solutions to the resource complexities unfolding in the West and the driving energy demand on our system,” Joiner described.

2022 All Source RFP:

APS is conducting an All Source RFP to meet the power needs of residential and business customers with affordable, reliable and clean electricity through the 2025-2027 time frame.

"While a traditional RFP spells out the specific resources needed, with an All Source RFP, we will consider any demand-side, electric or energy storage resource. This provides more flexibility and innovation in the options proposed,” Joiner explained.

This RFP is open to all technologies, including supply side and non-supply side resources. Proposed projects must be in service beginning in 2025 through June 2027. APS is seeking approximately 1,000 to 1,500 megawatts (MW) of resources, including up to 600 to 800 MW of renewable resources, which will meaningfully increase the amount of clean energy on the APS electric system.

Closer to a Carbon-Free Future:

The new resources that will come from the 2022 RFP will add to the more than one GW of clean energy secured through an All Source RFP and separate Battery Energy Storage RFP issued in 2020. What does one GW mean for customers? APS estimates that approximately 150,000 homes in its service territory can be powered by this energy. According to the Department of Energy, one GW is also the equivalent power of more than three million solar panels, 110 million LED light bulbs and more than 9,000 electric cars.

APS’s portfolio of new resources will be in service for customers no later than 2024 and will include:

• 425 MW of solar power nameplate capacity
• 238 MW of wind power nameplate capacity
• 635 MW of battery storage nameplate capacity

The entire RFP process is monitored and reviewed by an independent third-party. Information about the 2022 All Source RFP can be found at aps.com/rfp. To learn about the APS RPAC, visit aps.com/resources.

 

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements

This news release contains forward-looking statements based on current expectations. These forward-looking statements are often identified by words such as "estimate," "predict," "may," "believe," "plan," "expect," "require," "intend," "assume," "project," "anticipate," "goal," "seek," "strategy," "likely," "should," "will," "could," and similar words. Because actual results may differ materially from expectations, we caution readers not to place undue reliance on these statements. Several factors could cause future results to differ materially from historical results, or from outcomes currently expected or sought by Pinnacle West or APS. These factors include, but are not limited to:

• the potential effects of the continued COVID-19 pandemic, including, but not limited to, demand for energy, economic growth, our employees and contractors, vaccine mandates, supply chain, expenses, inflation, capital markets, capital projects, operations and maintenance activities, uncollectable accounts, liquidity, cash flows or other unpredictable events;
• our ability to manage capital expenditures and operations and maintenance costs while maintaining reliability and customer service levels; and
• general economic conditions, including inflation rates, monetary fluctuations, and supply chain constraints.

APS continues year-round fire prevention approach across Arizona

APS continues year-round fire prevention approach across Arizona

PHOENIX – While May is recognized as National Wildfire Awareness Month, Arizona Public Service Co. (APS) continues its year-round approach to preventing and combating wildfires. Through its multipronged strategy, APS aims to reduce wildfire risk, strengthen its power grid to withstand unpredictable fires, maintain reliable service and keep the public and first responders safe.  

“Arizona’s elevated wildfire activity is unpredictable and that’s why we prepare year-round,” said Wade Ward, Supervisor of Fire Mitigation at APS. “APS’s fire preparedness strategy includes long- and short-term planning, ongoing system upgrades, grid technology innovations, industry best practices, state and federal agency partnerships and public awareness.”

APS Fire Mitigation approach includes:

• Annual inspections of more than 5,000 miles of overhead power lines, ensuring rights-of-way are clear of overgrown vegetation.
• Creating defensible space at least 10’ around electrical infrastructure, including poles and substations.
• Working with communities, the public and emergency response agencies to update emergency preparedness plans. 
• Advanced grid technology to detect and manage wildfire risks.
• Enhanced outage restoration protocols to reduce fire risk during elevated fire conditions.
• Communicating with customers in the event of a power outage due to wildfires.

What you can do to reduce wildfire risk:

• Remove overgrown vegetation, trash, or debris in and around your property.
• Make sure there is no vegetation around poles or other electrical equipment on your property. 
• Have an emergency preparedness plan and go-kit with supplies, such as flashlights, batteries, a portable cell phone charger and extra water.
• Sign up for APS outage alerts and download the APS app to receive updates on service interruptions and times of restoration.

While providing reliable electric service and promptly restoring power after an outage are top priorities, the safety of our communities and first responders takes precedence. During elevated fire conditions, we may have to prolong power outages until crews can perform visual inspections of lines and remove any vegetation or potential hazards near electric equipment. In the event of an active fire, power lines may be temporarily taken out of service to protect firefighters, which could result in outages that might last longer than usual.
We have provided reliable electric service to Arizona for more than 135 years and care about the safety of the customers and communities we serve. Together, we can be prepared. To learn more, visit aps.com/wildfiresafety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Unique coalition aims to develop a clean hydrogen ecosystem to help cut carbon dioxide emissions in the state

TEMPE, Ariz. — Four Arizona energy providers and the state’s three public universities are forming a new, interdisciplinary coalition with the goal of attaining a carbon neutral economy in Arizona. Faced with the complexity of reducing carbon dioxide (CO2) emissions across economic sectors, and the urgency to respond to the climate crisis, this coalition will combine its expertise to launch a new center to begin working immediately on strategies and solutions.

Leading professionals from Arizona Public Service Co., Salt River Project, Tucson Electric Power and Southwest Gas, and from Arizona State University, the University of Arizona and Northern Arizona University, will play a crucial leadership role in helping Arizona explore options and strategic pathways that move the state toward a carbon-neutral and thriving economy.

To begin, the coalition established a new ASU-based center called the “Center for an Arizona Carbon-Neutral Economy,” housed within the Julie Ann Wrigley Global Futures Laboratory™ on the ASU Tempe campus. Among its first undertakings, the center will pursue the creation of a regional clean hydrogen hub.

Hydrogen can fuel chemical reactions that release clean energy and produce only water – H2O, not CO2. That means much of the energy used to create pure hydrogen can be essentially “stored” in the gas itself and used to provide carbon-free energy or feedstock on demand. Tapping this potential could help reduce carbon emissions in many sectors of the economy.

In late-October 2021, the U.S. Congress passed the bipartisan Infrastructure Investment and Jobs Act, which the President signed in mid-November 2021. The law establishes program guidance and funding to create regional clean hydrogen hubs, which the coalition will seek. The clean hydrogen hub, while still being fully defined, will include hydrogen producers, consumers, and a connected infrastructure so that supply and demand are in sync and appropriately buffered with storage.

A successful regional clean hydrogen hub will help address difficult-to-reduce carbon dioxide emissions in the state, as well as grow Arizona’s economy, attract new businesses and create high-quality jobs. When fully operational, a new hub would help support a reliable and resilient electric grid, provide clean energy for the electric, transportation and industrial sectors, and potentially create economic development opportunities in communities that are adversely impacted by the closure of fossil-fueled plants.

Involving these communities in the process is a critical component of the coalition’s work. By engaging a wide range of diverse stakeholders, the group will develop a shared strategy to create a new hydrogen ecosystem and industry in Arizona. Stakeholders will be part of a collaborative network that directly involves communities, tribes, businesses, universities, government agencies, nonprofit organizations, and other interested parties in the process.

Collectively defining the vision, governance, and organizational structure for the hub requires a deeper dive into a myriad of assets and resources available in the state and this effort is already underway.

Arizona is one of the nation's sunniest states, with significant available undeveloped land and abundant clean energy resources. It has the largest nuclear power plant in the nation, energy providers that have committed to reduce carbon dioxide emissions, world-class innovative universities, an established and growing industry base, and a healthy environment for innovation and start-ups. These resources, along with the region’s highly skilled workforce, can be used in producing, moving, storing and using hydrogen. While Arizona is currently a net energy importer, these assets could help the state become an energy exporter, bolstering its economy and helping others’ efforts to achieve their clean energy goals.

Company remarks:

Arizona State University
“ASU’s Global Futures Laboratory exists precisely to take on the challenge of creating a future of opportunity,” said Peter Schlosser, Vice President and Vice Provost of the Julie Ann Wrigley Global Futures Laboratory at ASU. “We welcome the establishment of this new Center, and we are eager to work with the brightest minds from Arizona’s leading energy companies and our sister universities to explore the most effective ways to develop a sustainable and thriving carbon neutral economy.”

University of Arizona
“The University of Arizona is dedicated to a future for Arizona that is both economically and environmentally resilient. The new coalition as well as the Center for an Arizona Carbon-Neutral Economy will help create and secure that future,” said Elizabeth “Betsy” Cantwell, UArizona senior vice president for research and innovation. “We are thrilled to partner with our fellow state universities and local utilities to leverage the power of our place in a living laboratory and create scalable infrastructure for a clean, resilient Arizona.”

Northern Arizona University
“NAU has a long legacy of leadership and commitment to sustainability and this new partnership creates incredible opportunities for our students, faculty and staff to help tackle the important work of creating a carbon-neutral future for Arizona,” said Jason Wilder, NAU Vice President for Research. “. We’re thrilled to be able to help design a cleaner economy that will sustain Arizona into the future and to train the workforce that will be essential to bring these innovations into practice.”

Arizona Public Service
“The need to address the causes and impacts of climate change has never been more important. By partnering with Arizona’s universities and peer utilities, this statewide hub will help advance hydrogen as a clean-energy solution with tremendous potential to accelerate decarbonization,” said APS Chairman, President and CEO Jeff Guldner. “It also will further Arizona’s reputation as a national leader in the clean energy transition while creating economic opportunities for our state and its people.”

Salt River Project
“This challenge is bigger than any one company or industry. SRP appreciates the support and vision of this diverse set of partners willing to roll up their sleeves, work together and find solutions to become a low-net-carbon Arizona.” said Mike Hummel, CEO and General Manager of Salt River Project.

Tucson Electric Power
“The development of a regional clean hydrogen hub could provide critical support for our ongoing transition to a cleaner, cleaner grid,” said Susan Gray, President and CEO of TEP and its parent company, UNS Energy. “We’re looking forward to working together to turn this vision into real, sustainable growth for Arizona’s economy.”

Southwest Gas
“Southwest Gas is committed to helping our customers and the communities we serve achieve emissions reductions goals. Advancing hydrogen technology and increasing availability of hydrogen to the market is strategically important to achieving our clean energy goals. With existing infrastructure that can be used to transport this powerful clean fuel, Southwest Gas is excited to work with this coalition and stakeholders to lead efforts to bring a regional hydrogen hub to our State,” said Dr. Laura Nelson, Vice president, Sustainability and Public Policy

Arizona Sen. Mark Kelly
“Arizona has tremendous potential to lower greenhouse gas emissions by producing clean-burning hydrogen using solar energy,” said Senator Mark Kelly. “I look forward to working with the coalition to increase hydrogen production in our state.”

Arizona Sen. Kyrsten Sinema
“Today’s partnership will pave the way towards a carbon-neutral economy by 2050, creating the jobs of the future and fueling innovation and sustainable energy sources throughout our state,” said Arizona senior Senator Kyrsten Sinema.

Company information:

Arizona Public Service (APS)
APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Salt River Project
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

Southwest Gas
Celebrating 90 years of providing clean, affordable natural gas service, Southwest Gas Corporation proudly serves over two million customers in Arizona, California, and Nevada safely and reliably. For more information about Southwest Gas, please visit www.swgas.com

Tucson Electric Power (TEP)
TEP provides safe, reliable electric service to more than 438,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc. (TSX/NYSE: FTS), which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. For more information, visit fortisinc.com.

Arizona State University
Arizona State University, ranked No. 1 “Most Innovative School” in the nation by U.S. News & World Report for seven years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.

Northern Arizona University
Northern Arizona University is a high-research institution providing exceptional educational opportunities in Arizona and beyond. NAU delivers a student-centered experience to its nearly 30,000 students in Flagstaff, statewide and online through rigorous academic programs in a supportive, inclusive and diverse environment. Dedicated, world-renowned faculty help ensure students achieve academic excellence, experience personal growth, have meaningful research opportunities and are positioned for personal and professional success.

The University of Arizona
The University of Arizona, a land-grant university with two independently accredited medical schools, is one of the nation's top 50 public universities, according to U.S. News & World Report. Established in 1885, the university is widely recognized as a student-centric university and has been designated as a Hispanic Serving Institution by the U.S. Department of Education. The university ranked in the top 20 in 2020 in research expenditures among all public universities, according to the National Science Foundation, and is a leading Research 1 institution with $761 million in annual research expenditures. The university advances the frontiers of interdisciplinary scholarship and entrepreneurial partnerships as a member of the Association of American Universities, the 66 leading public and private research universities in the U.S. It benefits the state with an estimated economic impact of $4.1 billion annually.

Media Contacts:

• Arizona State University
  Sandra Leander, Sandra.leander@asu.edu, (480) 727-3396
  
  
• Northern Arizona University
  Kimberly Ott, Kimberly.Ott@nau.edu, (928) 523-1894
  
  
• University of Arizona
  Stephanie Doster, scdoster@arizona.edu, (520) 626-3451
  
  
• APS
  Alan Bunnell, Alan.Bunnell@aps.com, 602.250.3376
  
  
• Salt River Project
  Erica (Sturwold) Roelfs, erica.sturwold@srpnet.com, P: (602) 236-2576 M: (847) 571-0326
  
  
• Southwest Gas
  Amy Washburn, Amy.Washburn@swgas.com, (602) 763-3289
  
  
• TEP
  Joe Barrios, jbarrios@tep.com, (520) 884-3725

Arizona Public Service Co. (APS) will begin accepting applications Apr. 22 for its annual West Valley Grants giving program. West Valley Grants are available through the Arizona Community Foundation and awarded to eligible nonprofits in Arlington, Buckeye, Glendale, Surprise, Tonopah, west Phoenix and surrounding areas.

Arizona Public Service Co. (APS) will begin accepting applications Apr. 22 for its annual West Valley Grants giving program. West Valley Grants are available through the Arizona Community Foundation and awarded to eligible nonprofits in Arlington, Buckeye, Glendale, Surprise, Tonopah, west Phoenix and surrounding areas. The 2022 deadline to apply is May 20 at 5 p.m.

For more than 20 years, APS has partnered with Arizona Community Foundation to provide funding to eligible nonprofits that support growth and community needs in the West Valley. Agencies eligible for funding must be designated 501(c)(3) nonprofits and serve in the areas of arts & culture, community development, education, environment, or human services.

“We’re committed to doing what is right for the people of Arizona,” said Tina Marie Tentori, Director of Community Affairs at APS. “One way we do this is through meaningful partnerships with organizations that understand the needs of the community and work to bolster growth and prosperity for everyone.”

In 2021, 39 West Valley nonprofits received a total of $250,000. Grants supported a variety of community initiatives, including a STEM club for youth, community food pantry, mobile career center and emergency shelter support.

For more information and to apply for an APS West Valley grant, please visit azfoundation.org. 

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This Earth Day, April 22nd, Arizona Public Service Co. (APS) offers easy ways customers can help protect the environment while cutting back on their electric bills.

This Earth Day, April 22nd, Arizona Public Service Co. (APS) offers easy ways customers can help protect the environment while cutting back on their electric bills. Here are some simple practices to conserve energy, reduce your carbon footprint and save money:

• Stay cool at home: Turn on ceiling fans and turn up the thermostat to maintain comfort. Remember to turn off fans when leaving the room. Add sunscreens on windows and turn off lights and appliances not being used. If you’re on a time-of-use service plan, try pre-cooling your home during off-peak hours when energy costs less and solar power is more abundant.
  
  
• Install a free smart thermostat: Residential customers can save up to $179 with exclusive smart thermostat offers available on the APS Marketplace and enrollment in APS Cool Rewards, a program that helps conserve energy and strengthen service reliability by adjusting devices a few degrees on Arizona’s hottest summer days.
  
  
• Switch to LED light bulbs: LEDs consume up to 90% less energy than traditional incandescent bulbs, last up to 25 times longer and emit less heat. While supplies last, APS customers can receive one free LED starter kit per customer account on the APS Marketplace.
  
  
• Schedule maintenance checkups: Schedule maintenance checkups now on appliances such as AC units and pool pumps to make sure they run as efficiently as possible before the summer season. APS’s free Virtual Energy Checkup connects customers to an energy advisor for a personalized virtual assessment for tips to save energy and money. Customers can schedule a consultation at no cost online at apsvirtualsolutions.com or by calling (888) 663-2734.

 

Another way to make a positive impact on the environment is by participating in the APS Community Tree Program supporting community tree-planting projects. Non-profit organizations, Title 1 schools, neighborhood associations, block watch groups, and cities and towns in limited-income areas within the APS service territory will be given priority for support to create cooler, healthier spaces in vulnerable communities. Interested applicants may request a minimum of $1,000 and a maximum of $10,000 for tree-planting projects. Funding may be used to purchase trees, tree stakes and ties.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As wildfires affect communities in our state, Arizona Public Service Co. (APS) is working closely with emergency management agencies and when needed, is prepared to take power lines out of service to protect the public and first responders

As wildfires affect communities in our state, Arizona Public Service Co. (APS) is working closely with emergency management agencies and when needed, is prepared to take power lines out of service to protect the public and first responders.

While providing reliable electric service and promptly restoring power after an outage are top priorities, the safety of our communities and first responders takes precedence. During elevated fire conditions, we may have to prolong power outages until crews can perform visual inspections of lines and remove any vegetation or potential hazards near electric equipment. In the event of an active fire, power lines may be temporarily taken out of service to protect firefighters, which could result in outages that might last longer than usual.

Before emergencies occur, customers are encouraged to prepare for a potential loss of electricity.

Get ready now:

• Download the APS app or visit the aps.com/outagecenter for information on how to be prepared for an outage, report an outage and view the APS outage map.
• Subscribe to APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• If you have an automatic garage door, check the instructions to learn how to open the door manually.
• If you use life-sustaining medical equipment that requires electricity, register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.

Ways to stay safe during a power outage:

• Keep your phone fully charged. Keep a portable charger and car charger handy.
• Keep refrigerator and freezer doors closed. Food will stay cold for up to 4 hours in the fridge and longer in the freezer.
• Turn off and unplug electrical equipment and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on major appliances and electrical equipment.
• Do not try to repair electrical problems on your own, please call APS or a certified electrician.

We take a year-round approach to prepare for wildfires, including:

• Reducing fire risk by clearing space, including vegetation or other flammable materials, around our equipment. Trees too close to power lines could pose a fire risk.
• Maintaining our electrical infrastructure by protecting and strengthening equipment.
• Working with first responder agencies throughout Arizona to create response plans and coordinate in the event of fires.

Visit aps.com/wildfiresafety for more information about how to prepare for and stay safe during elevated fire conditions.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With nearly 300 sunny days to count on each year, Arizona Public Service Co. (APS) and its customers are transforming Arizona’s sunshine into a renewable energy source that powers an increasing number of homes and businesses across the state.

APS solar power brightens path for cleaner, greener Arizona

• APS customers installed a record amount of residential solar in 2021
• APS solar power plants provide customers with clean energy
• Game-changing battery storage resources will soon serve APS customers with solar after sunset

With nearly 300 sunny days to count on each year, Arizona Public Service Co. (APS) and its customers are transforming Arizona’s sunshine into a renewable energy source that powers an increasing number of homes and businesses across the state. March 11 marks National Solar Appreciation Day and allows APS the opportunity to shine a light on its progress toward integrating solar energy in its service territory, helping to achieve the utility’s commitment to a 100% clean energy future and putting Arizona on the map as a solar leader.

“Every day we’re working toward a more sustainable tomorrow for Arizona as part of our commitment to serve customers with 100% clean and carbon-free energy by 2050,” said Jacob Tetlow, APS Executive Vice President of Operations. “Without compromising the strong reliability our customers enjoy, we’re continuously connecting more solar energy to our smart grid. Solar generation sites, battery storage and customer rooftop solar systems are important resources to help make the most out of our state’s sunshine.”

Powering Arizona with the Sun

APS supports customers interested in protecting the environment and reducing their energy bills by installing renewable energy technologies like rooftop solar systems at their homes, schools and businesses. Nearly 141,000 solar systems on customer rooftops and parking structures are already connected to the APS smart grid, providing almost 1,300 megawatts of robust solar capacity. Last year the amount of residential solar generating capacity installed in APS service territory was 20% higher than 2020. Nationally, only Hawaii and California have more residential solar capacity per capita than Arizona. As the largest electricity provider in the state, APS and its customers have been a big part of that achievement:

• APS ranks 4th nationally for the percentage of residential customers with rooftop solar systems.
• APS customers installed a record amount of residential solar capacity in 2021.
• 15% of all single-family homes in APS territory have a solar system and that number continues to grow.

In addition to solar systems at customer locations, APS has constructed 10 large-scale solar facilities that make up APS’s AZ Sun fleet. These solar plants can produce enough locally generated, carbon-free energy to run approximately 60,000 dryer loads of laundry at once. They provide a reliable source of renewable energy and play an innovative role in APS’s clean energy transition.

To complement its own solar plants and its strong network of customer rooftop solar systems, APS utilizes a competitive solicitation process to obtain reliable, clean and affordable power to serve Arizona’s growing population and business community. All of these resources advance APS’s efforts to achieve a 100% clean energy mix by 2050, with a near-term goal of reaching a 65% clean resource mix, with 45% of that from renewables by 2030. Since announcing its Clean Energy Commitment in 2020, APS has procured nearly 1,400 megawatts of clean energy and storage – all of which will be in service for APS customers by the end of 2024.

Solar After Sunset

Later this year, customers across the state will enjoy more clean, renewable solar power after the sun goes down through industry-leading battery storage technology that APS will install on its existing solar facilities. Battery storage resources will be a game changer to power customers at night and on cloudy days with electricity from the sun, which will be stored and then released to serve customers even when solar systems aren’t generating.

To explore ways batteries can accelerate decarbonization, APS is teaming up with customers through the APS Residential Battery Pilot. Participating customers receive special incentives for installing batteries at home and sharing information about how their battery systems are performing. APS will use this information to enhance the customer experience by learning how battery technology can be leveraged to strengthen grid reliability and optimize the flexibility of APS’s electrical system.

Creating Sustainable Communities

The APS Solar Communities program provides a way for more people who are interested in protecting the environment to install rooftop solar systems with nearly $600 in annual bill credits to residential customers with limited and moderate incomes. In addition, Title I schools, nonprofits and rural governments can receive bill credits and enjoy the benefits of shaded parking by hosting APS solar parking structures at their sites. The more than 700 rooftop solar systems installed through the program have added 11 megawatts of solar energy capacity to the grid. The program will resume taking new applicants in spring 2022.

APS is celebrating solar all month long and teaming up with the Arizona Science Center to educate community members about the power of the sun for ‘APS Solar Month.’ Visitors can learn more about the sun’s light, heat and energy through hands-on activities, live demonstrations and tours of Solarville in the APS Solar Gallery. For more details, visit the Arizona Science Center’s website.

To learn more about APS’s transition to cleaner energy, visit aps.com/brighter.

For questions related to solar installations for your home or business, call the APS Customer Care Center at 602-371-7171 (800-253-9405).

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

A knock on the door. An email on your computer. A call on your cell phone. Scammers have many ways to reach you to take your money. As National Consumer Protection Week (March 6-12) approaches, Arizona Public Service Co. (APS) encourages customers to know what to look for and how to avoid being taken.

Knowing What to Look for Can Protect You and Your Wallet

A knock on the door. An email on your computer. A call on your cell phone. Scammers have many ways to reach you to take your money. As National Consumer Protection Week (March 6-12) approaches, Arizona Public Service Co. (APS) encourages customers to know what to look for and how to avoid being taken.

Spoofing is one common practice to deceive you. Scammers disguise their number to make it appear it is from a known source. In addition to utilities, they spoof the numbers of local businesses, government agencies, even police departments. When you answer, they may threaten disconnection of service within the hour, unless you pay your bill immediately, and often they will demand your bank information or that you pay with a pre-paid debit card. APS will never do this.
Here are ways to protect yourself:

 

• Never share personal information, like banking/credit card numbers, with an unverified source.
• If someone threatens immediate disconnection of service, hang up the phone, delete the email or shut the door. Customers with delinquent accounts will always receive advance disconnect notification.
• If you are unsure of a caller’s identity, hang up and contact your utility directly. Never use redial or the number provided by the suspicious caller. The only valid phone numbers for the APS Customer Care Center are listed on customer bills and aps.com.
• If you question the authenticity of a person or an email claiming to be from APS, call our Customer Care Center immediately at 602-371-7171.
• If you feel you’re in physical danger, call 911.

 

Scammers often target vulnerable populations and those on tight budgets. For customers who may be struggling to pay their bills, APS offers payment arrangements, customer assistance or more time to pay through secure ways to avoid disconnection. Customers can check their account status anytime on the APS website or through our care center.

 

If you believe you’ve been scammed, report the incident to local law enforcement, APS at (602) 371-7171 and the Arizona Attorney General’s Office at (602) 542-5763. For more information, visit aps.com/scams.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean, and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

I recently read an article in the Arizona Republic titled “Population growth brings greater climate risks to metro areas, report says, but also hope.” As the vice president of sustainability for the state’s largest utility, Arizona Public Service, you can imagine that it caught my eye.

By Ann Becker, APS Vice President of Sustainability

I recently read an article in the Arizona Republic titled “Population growth brings greater climate risks to metro areas, report says, but also hope.” As the vice president of sustainability for the state’s largest utility, Arizona Public Service, you can imagine that it caught my eye. I oversee a team responsible for charting the course for our clean energy commitment, which is to provide customers with 100% clean, carbon-free energy by 2050.

The article highlights insights from the United Nations Intergovernmental Panel on Climate Change (IPCC)’s recently released report, Climate Change 2022: Impacts, Adaptation and Vulnerability. The IPCC, along with the world’s top climate scientists, warn that the only way to avoid the most catastrophic impacts of climate change is to limit warming to 1.5° Celsius above pre-industrial levels. To do so, the U.S. has set a goal to achieve net-zero carbon emissions globally by 2050. It’s a herculean—but not impossible—lift. And APS is committed, and on track, to help reach that goal.

The Arizona Republic article outlines the concern for the growing climate crisis, and I share that concern; personally, it’s a topic that sometimes keeps me up at night. In Arizona, like the rest of the world, we are seeing the growing onslaught of the alarming side-effects of climate change. Wildfire “season” is a relic of the past; wildfires now happen year-round. The desert southwest is experiencing unprecedented heat and extreme drought.

And yet—I have hope. One line in the article, from Diane Pataki, the director of ASU’s School of Sustainability, particularly resonated with me: "Changing energy sources away from fossil fuels has enormous potential in Arizona, of course, because it's just got this incredible potential for solar. Electrifying transportation and securing renewable energy sources is within our grasp. That's absolutely what we should be working on.” My response? Great news! This is precisely what we are doing at APS.

At APS, we’ve made a promise to our customers, our employees and our communities to do what is right for the people and prosperity of our state. It isn’t always easy or obvious but doing what is right drives our sustainability work at APS. I realize those can just seem like words, so let me share some of the actions we’ve taken to address climate change since making our clean energy commitment in January 2020:

 

• Exiting Coal. We will end all coal-fired generation by 2031, seven years sooner than previously projected.
  • We are working to ensure a just and equitable transition for the communities impacted by these coal plant closures.We proposed $144 million toward financial and economic development support for these communities, as they transition from fossil fuels to clean energy. While the Arizona Corporation Commission has approved only a small portion of our total proposal, we are committed to our company-funded share of $26.1 million and will continue to work to secure future funding of the full balance of the Coal Communities Transition plan.

• Adding Clean Resources. Our energy mix is already 50% clean – and that percentage is growing. Since 2020, we've procured nearly 1,400 megawatts of additional clean energy and storage.
  • Solar: We are increasing our solar portfolio by 310 MW which will be in service by 2023.
  • Energy Storage: We are adding 561 MW of energy storage by 2024, including batteries at our large-scale solar sites to serve customers with solar after sunset.
  • Wind: We’ve procured 438 MW to be in service by 2023.
  • Demand Response: Realizing the cleanest megawatt is one we don’t generate, we’re partnering with thousands of residential customers to support energy conservation and strengthen service reliability. Through APS Cool Rewards, our residential smart thermostat program, our customers can help us shed more than 80 megawatts of energy from APS's grid. 

• Partnering with Customers. Innovative technology and programs help customers manage their energy use, better align solar production with customer demand and support our clean energy goals.
  • One way customers are helping us meet our clean energy goals is through rooftop solar. In fact, about 15% of all single-family homes in APS territory now have a solar system, and that number keeps growing.
  • Residential customers have installed more than 57,000 smart thermostats through our Cool Rewards program. Customers benefit from incentives and more efficient energy usage, and the program can help shed more than 80 megawatts of energy during times of high demand on the grid.
  • In the APS Residential Battery Pilot, we are partnering with residential customers to learn more about the capabilities of home battery storage units.
  • We are teaming with customers to create more access to electric vehicle charging stations through our Take Charge AZ program.
  • Our new Green Power Partners program provides businesses with new options to reach their sustainability goals and transition to 100% clean operations.

• Exploring New Technologies. Achieving our clean energy commitment will require continued advances in energy technology.
  • Hydrogen is a promising clean energy resource, and our new Hydrogen Energy Initiatives project allows us to explore opportunities and investments in that sector.
  • We are partnering with the Electric Power Research Institute and other utilities on the Low-Carbon Resources Initiative, which focuses on accelerating the development and demonstration of low- and zero-carbon energy technologies.

• Tracking Our Progress. Knowing that what is measured is managed, we’ve set ambitious metrics to keep us on path to our overall goal – and our progress has earned recognition from third parties as well.
  • Between 2014 and 2021 we reduced groundwater consumption by 32% and continue to look for ways to conserve this precious resource.
  • Our parent company, Pinnacle West, was recognized by the global environmental non-profit CDP for leadership in corporate sustainability with a prestigious A- score. Pinnacle West is one of only two North American electric utility companies to achieve leadership scores for tackling climate change and protecting water security.

These are just a few of the highlights; we are adding actions to this list every day on our path to clean.

Do we face headwinds? Of course. At the federal level, we have not seen legislation move forward that meaningfully addresses climate change while protecting affordability and reliability for customers. In addition, the disappointing outcome of our rate case in November 2021 makes our path forward more challenging—but it does not change where we are headed. We remain fully committed to deliver 100% clean, carbon-free energy to our customers by 2050. As we said when we announced our commitment in 2020, collaboration is key to our plan’s ultimate success, and we’ll continue to partner with customers and stakeholders to create a sustainable energy future for Arizona.

I don’t know exactly what the future holds, but I am proud to work for an organization that is guided by sound science to advance a healthy environment—all while maintaining affordable, reliable services for our customers.

Arizona is a beautiful place to live. Together, we can keep it that way. We’re committed to doing our part.

Arizona’s winter storms can pack a powerful punch, cause major damage to the electric system and make it challenging for utility crews and equipment to get where they are needed.

Customers can take steps now to be ready and stay safe if winter storms knock out power  

Arizona’s winter storms can pack a powerful punch, cause major damage to the electric system and make it challenging for utility crews and equipment to get where they are needed. Arizona Public Service Co. (APS) plans and trains year-round, ready to respond and restore power when severe weather strikes.

• APS crews inspect all overhead power lines to identify and address needed repairs.
• APS strategically positions specialized vehicles and equipment throughout northern Arizona to ensure crews can access critical infrastructure in areas where terrain can be challenging or unreachable by typical bucket trucks. 
• APS readies personnel and support outside of the northern region to deploy when more help is needed to restore service for customers.

While APS is ready to make repairs after storm damage, winter weather can disrupt electric service, so the utility recommends customers take steps now to be prepared before a winter emergency ever happens.

Get ready now:

• Download the APS app or visit aps.com/outagecenter and sign up for APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• Keep important phone numbers such as those of medical providers, family, friends and APS stored in your cell phone or by your home phone. Customers can report outages or electrical emergencies by calling our 24/7 Outage Hotline at 602-371-3680 (855-688-2437).
• If you use life-sustaining medical equipment that requires electricity, call to register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.
• Stock up on water and non-perishable food items.
• If you have an electric garage door, be sure you know how to open it manually.
• Make a plan to check on neighbors.

During a power outage:

• Report a service outage via the APS app or visit aps.com/outagecenter.
• Visit aps.com/outagemap to track power restoration times.
• Only use generators and grills outdoors and away from windows.
• Never heat your home with a gas stovetop or oven.
• Keep freezers and refrigerators closed.
• Keep your phone fully charged and a portable charger on hand.
• Dim brightness in cell phone settings to save battery life.
• Wear layered clothing and use blankets to stay warm.
• Turn off and unplug electronics and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

 

Is it possible that a single sentiment from a father can set a course for a child’s entire career? In Eric Massey’s case, the answer is yes.

By Eric Massey, APS Director of Sustainability

Is it possible that a single sentiment from a father can set a course for a child’s entire career? In Eric Massey’s case, the answer is yes. Read the blog below, which Massey crafted to help commemorate the second anniversary of the announcement of Arizona Public Service’s Clean Energy Commitment.

It’s a value that my father instilled in me at an early age. He has always loved the outdoors – camping, backpacking, fishing, boating and generally communing with nature. Some of my favorite family vacations involved camping in the Grand Tetons, Yellowstone, Glacier, and Yosemite. One time when we broke camp, I remember finding a small pile of glass bottle caps and cigarette butts in the area we parked the cars. I knew that no one in the family drank from glass bottles or smoked cigarettes and thus I felt excused from cleaning them up. My dad saw this and took the opportunity to remind me that we had a responsibility to keep pristine places clean. Even though we weren’t responsible for the litter, we were responsible for making sure the next group of campers had a chance to enjoy nature as it was intended to be – free of contamination. “Always leave the campsite better than you found it,” dad told me.

Fast forward 15 years. I’m graduating Arizona State University with my degree in chemical engineering. I was looking for my first job in my new career and had an opportunity to work with the State of Arizona protecting air quality.

“Leave it better than you found it” was one of the most significant drivers in my decision to pursue a career in air quality and public service. It gave me a sense of purpose, adding personal meaning and satisfaction to my work. In the 18 years I worked for the State of Arizona, I had a direct hand in improving air quality throughout the state, improving visibility at the Grand Canyon, protecting people from the health effects of air pollution, solving some of Arizona’s most challenging environmental problems, and generally improving the quality of life for millions of Arizona’s citizens.

Fast forward to today. Thanks to the Clean Energy Commitment APS made two years ago this month, I have another chance to leave the world a better place than I found it.

As a chemical engineer, I studied the laws of science. The Law of Conservation of Mass says that materials in a chemical reaction are neither created nor destroyed; they only change form. When we burn fossil fuel, it creates CO2 which just sits in the atmosphere and accumulates.

Think of the problem like a plugged sink with the faucet turned on. For a while, there is room in the sink to collect the pouring water. After a time, the sink fills up and unless we take action, we risk water spilling and making a big mess. The first action we need to take is to simply stop adding water to the sink – turn off the faucet. This solves the most immediate risk of water spilling and sets the stage for the next important challenge - addressing the water that has accumulated in the sink. We can either wait for nature, and let that water evaporate – a process that will take a long time - or we can unplug the sink and let the water drain out.

Since we don’t yet have a way to drain the proverbial sink of CO2, APS’s Clean Energy Commitment is the most important step we can take to combat climate change – turning the faucet off. We do this by relying on our current clean energy sources like nuclear and renewable energy, investing in more clean and renewable energy generation and energy storage, and, as my colleague @Daniel Haughton has articulated, partnering with customers to reduce demand. All of these actions reduce our reliance on fossil fuels. But we can’t ignore the challenges. Unreliable energy quickly becomes a public health problem in Arizona. We need air conditioners to work when it’s 115 degrees outside. Unaffordable electricity creates a similar problem, forcing customers to choose between staying cool and other basic needs such as medicine and food.

So, I hearken back to the life lesson my father gave me. Leave it better than you found it. Today, I have an opportunity to transfer that lesson to help our company achieve its goal of a 100% clean, carbon-free electricity by 2050, while helping our customers keep their air conditioners on and the electricity rates affordable. We have a long way to go to fix the whole problem, but I’m excited for the chance to be a direct part of the solution and leave the world a little bit better place for those who come after me.

EDITOR’S NOTE: Eric Massey is APS’s director of sustainability, which includes the environmental, social and governance (ESG) policy and reporting for APS. He is responsible for oversight and implementation of the company’s ESG policies, data analytics and reporting. He works directly with the vice president of sustainability to integrate ESG standards into the company’s core business operations.

Massey also serves as a member of the EPA’s Clean Air Act Advisory Committee and is on the board of the Kyle Center for Water Policy at the Morrison Institute. He was one of two people awarded “Advocate of the Year” honors by the Arizona Chamber of Commerce and Industry in 2020.

Arizona Public Service Co. (APS) is working with customers, partners and stakeholders to power more than 1.3 million homes and businesses with 100% clean, carbon-free energy by 2050.

Innovation, Technology and Customer Engagement are Key to a Sustainable, Smart Grid

Arizona Public Service Co. (APS) is working with customers, partners and stakeholders to power more than 1.3 million homes and businesses with 100% clean, carbon-free energy by 2050. As the utility marks the second anniversary of its Clean Energy Commitment, APS customers are benefiting from more clean and renewable resources, receiving discounts on the latest smart home technology and earning rewards and rebates for their participation in APS’ suite of energy conservation programs.

“We have a bold vision of what Arizona’s energy future will look like, and it’s going to take innovation on all fronts to make this happen. As we work to add more clean resources to our energy mix, we’re taking advantage of the abundant opportunities in the customer technology space and developing cutting-edge programs tailored to the needs of customers,” said Jeff Guldner, APS Chairman, President and CEO. “This is about meaningfully engaging and partnering with our customers through smart programs that increase the reliability of our electric system, cut back on carbon emissions, preserve Arizona’s blue skies and save money.”

In addition to developing industry-leading customer programs, APS is using customer technology to:

 

• Expand APS’ Virtual Power Plant (VPP) and empower customers to conserve – APS’ demand-response programs use a virtual network of smart home products, like thermostats, water heaters and pool pumps, to reduce energy use on Arizona’s hottest summer days and shift energy demand to when more solar power is available. Chief among the programs connected to the APS VPP is the company’s signature residential thermostat program, APS Cool Rewards. With more than 57,000 residential smart thermostats enrolled, customers benefit from incentives, discounts and energy-savings options for voluntarily conserving energy. APS Cool Rewards boasts a capability of shedding more than 80 megawatts of energy from APS’ smart grid. This energy avoidance saves customers money, helps the environment and builds a more robust electrical grid. APS Cool Rewards is recognized as one of the five largest Bring Your Own Thermostat (BYOT) programs in the country and one of the largest utility-managed thermostat virtual power plants. APS has a 2022 goal of reaching 110,000 thermostats to provide over 130 megawatts of summer capacity.
  
  
• Help business customers reach their clean-energy goals – To support Arizona’s business community, APS’ new Green Power Partners program will provide businesses with special options to reach their sustainability goals and transition to 100% clean operations. The program will launch in 2022. Last year, APS launched the Going Smart & Going Green program for small businesses, which provides free web-based training in energy conservation and other ways to save.
  
  
• Partner with customers to explore the latest in residential battery storage technology – Energy efficiency technology is quickly evolving and advancing. APS is partnering with residential customers to learn more about the capabilities of home battery storage units through its APS Residential Battery Pilot. Participating customers receive special incentives for installing battery systems and sharing information about how those systems perform. APS will use this information to shape a quality customer experience, learn how battery technology can be leveraged to strengthen grid reliability and understand more about how residential battery storage units can serve rooftop solar customers and optimize APS’ electrical system.
  
  
• Team up with customers to create more access to electric vehicle (EV) charging stations – Nationally, the transportation sector emits more carbon than the utility sector. To help achieve a cleaner environment and encourage more drivers to adopt EVs, APS is providing business customers with free EV-charging equipment, installation and maintenance through the Take Charge AZ program. To date, APS has installed more than 400 Level 2 charging plugs at businesses, schools and government buildings across Arizona. Last year, APS announced a partnership with Electrify America to install DC Fast Chargers in the local communities of Globe, Payson, Prescott, Sedona and Show Low. Construction is underway and scheduled to be completed this year. As part of its participation in the Arizona Statewide Transportation Electrification Plan, APS set a goal to support the adoption of 450,000 light-duty electric vehicles in APS service territory by 2030.

APS continues to make progress in delivering clean and reliable energy, adding more than 440 combined megawatts of solar and wind power, and working to secure several hundred more megawatts of renewable energy through an All Source Request for Proposals (RFP). Additionally, in 2021, APS entered into agreements totaling 420 megawatts of battery energy storage and expects to add more storage capacity by the conclusion of this RFP.

APS began the journey to its 2050 clean energy goal with an energy mix that was already 50% clean, thanks to the combination of renewable resources, solar facilities and the Palo Verde Generation Station – a core asset in APS’ generation fleet. As the nation’s largest energy producer of any kind for 30 years straight, Palo Verde is a crown jewel in Arizona’s energy infrastructure.

Last year, APS was honored by the Environmental Protection Agency with the ENERGY STAR® Partner of the Year Award for excellence in customer programs. Additionally, APS’ parent company, Pinnacle West Capital Corporation, was recognized by the global environmental non-profit CDP for leadership in corporate sustainability with a prestigious A- score. Pinnacle West is only one of two North American electric utility companies to achieve leadership scores for tackling climate change and protecting water security.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’ current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS crews are heeding PG&E’s call for assistance and helping restore power in northern California. That area was hit by a major winter snowstorm over the holidays, and more than 20,000 homes remain without power days later. 

APS crews are heeding PG&E’s call for assistance and helping restore power in northern California. That area was hit by a major winter snowstorm over the holidays, and more than 20,000 homes remain without power days later. 

On January 6, APS power restoration crews left the Deer Valley Operations Center to drive north of Sacramento, where more than 100 inches of snow fell and is the largest outage area. This effort is part of the Western Region Mutual Assistance Group, an essential part of the electric power industry’s service restoration process and where a network of utilities from neighboring states lend a hand to local utilities in need. 

A total of 21 APS employees made the journey. They expect to be there up to a week to help restore power as quickly and as safely as possible. They’ll be fixing downed power lines, replacing damaged power poles and electrical equipment and more. The crews are bringing specialized snow vehicles and equipment typically used for restoration efforts in northern Arizona.

Looking to save more money in the new year? National Cut Your Energy Costs Day on Jan. 10 can help kick-start your 2022 savings goals. Arizona Public Service Co. (APS) encourages customers to explore easy energy-saving options to save money year-round.

APS offers energy efficiency tips, service plan options, assistance programs

Looking to save more money in the new year? National Cut Your Energy Costs Day on Jan. 10 can help kick-start your 2022 savings goals. Arizona Public Service Co. (APS) encourages customers to explore easy energy-saving options to save money year-round.

The U.S. Department of Energy estimates the typical household can save 25% on utility bills with energy efficiency measures, which amounts to over $2,200 annually.

Here are ways customers can start saving energy and money today:

• Make simple adjustments at home– Wash clothes in cold water. Heating water accounts for up to 90% of energy needed to run your washing machine. Dry your laundry loads back-to-back while your dryer is still warmed up. Consider using smaller cooking appliances that use less energy when preparing your meals. Unplug electric devices when they are not in use.
  
  
• Install a smart thermostat – Customers can set it and forget it while saving money year-round with a smart thermostat that automatically adjusts their heating and cooling settings. APS customers can enroll in APS Cool Rewards to receive instant rebates on the latest thermostats by reducing energy when overall demand for electricity is highest. Visit the APS Marketplace to take advantage of these exclusive rebates and discounts on qualifying thermostat models.
  
  
• Switch to LED light bulbs – LEDs consume up to 90% less energy than traditional incandescent bulbs, last up to 25 times longer and emit less heat. While supplies last, APS customers can receive one free LED starter kit per customer account at APS Marketplace.
  
  
• Schedule maintenance checkups – Take advantage of the cooler months in Arizona to schedule maintenance checkups on appliances such as AC units and pool pumps to make sure they run as efficiently as possible before you need them most.
  
  
• Take advantage of our free Virtual Energy Checkup – APS energy efficiency advisors will walk customers through a personalized virtual tour of their own homes giving tips on how and where to save energy and money. Customers can schedule a free consultation online at apsvirtualsolutions.com or by calling (888) 663-2734.
  
  
• Create an online home energy profile – In less than five minutes, customers can complete an online survey to see how efficient their home is and get potential savings estimates and energy conservation recommendations that fit their lifestyle. Visit aps.com/ea.

In addition to offering savings tips, APS recently implemented simpler service plans offering more choice and flexibility. Customers can choose between a fixed charge plan or a time-of-use plan and switch at any time, no matter how much energy is used each month. Customers also have more time to pay their monthly bills and for customers on time-of-use plans, APS offers two additional off-peak holidays.

For customers looking for more predictable bills throughout the year, Budget Billing is an option that evens out the seasonal highs and lows on energy bills so payments are about the same every month. More predictable bills make it easier to plan ahead. See what your monthly payment would be if you enrolled in Budget Billing today.

For those who may be struggling to pay their bills, APS offers a variety of customer assistance programs, including flexible payment arrangements, monthly discounts for qualified customers and more support is available for customers facing a financial hardship due to a crisis.

To explore resources, visit aps.com/support or contact the APS Customer Care Center. Advisors are available to assist in English and Spanish 24/7 at 602-371-7171 (800-253-9405).

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

At APS, we believe that belonging matters. And when our more than 6,000 employees feel seen, heard, and valued, they can more effectively unite behind our APS Promise.

At APS, we believe that belonging matters. And when our more than 6,000 employees feel seen, heard, and valued, they can more effectively unite behind our APS Promise.

 

We’re creating a sense of belonging through our commitment to inclusion, which involves embracing the unique perspectives of each employee. True inclusion brings greater appreciation for our diversity. This will allow us to equitably leverage our powerful workforce so we can successfully bring our APS Promise to life. 

 

Recently, APS received the 2021 Inclusive Workplace Award, a joint award presented by the Diversity Leadership Alliance and the Arizona Society of Human Resources Management. The award recognizes an Arizona corporation or organization that leads by example, creating an inclusive environment in which employees can be their genuine, authentic selves and partnering on community outreach efforts and support.

 

“This is a moment of recognition and reflection, and it was an honor to be a finalist for this award, let alone be named the recipient,” said Leila Zaghloul-Daly, manager of culture, learning and inclusion at APS. “Both our company’s strategic plan and the APS Promise laid the groundwork and reflect the company’s commitment to advancing diversity, equity and inclusion.”

Zaghloul-Daly said APS rose above the other finalists for the award largely because of our robust, multi-year diversity, equity, and inclusion strategy. The strategy incorporates feedback from our Employee Networking Groups, gained from their willingness to engage in dialogue through listening sessions, panel discussions and cultural events. In addition, she also credited APS’s officer team for its commitment, support and dedication to diversity, equity and inclusion efforts, recognizing that this work is an important part of who we are as a company. Last, she noted the strong partnerships and outreach with underrepresented groups in the communities APS serves.

 

“We should take pride in the work we have done so far and recognize that the journey is far from done,” Zaghloul-Daly said. “We have developed a strong strategic diversity, equity and inclusion plan and have a solid foundation with an inclusive culture we continue to create.”

 

This video highlights some of APS’s inclusion efforts:

The 2021 holiday season will be marked by the dazzling return of electric light parades throughout the state. APS is helping communities celebrate the season with these fun events, each with a unique local flair.

Electric Light Parades Favorite Local Traditions Throughout Arizona

The 2021 holiday season will be marked by the dazzling return of electric light parades throughout the state. Arizona Public Service Co. (APS), the state’s largest and longest running electricity provider, is helping communities celebrate the season with these fun events, each with a unique local flair. The largest is the APS Electric Light Parade, returning for its 34th year to Central Phoenix.

“The APS Electric Light Parade is a family favorite that APS has partnered with the City of Phoenix to put on for more than 30 years,” said Stacy Derstine, APS Vice President of External Affairs. “It’s an honor to be a part of it, and to join many other communities in the different events that are part of their holiday traditions, too. It’s inspiring to see so many wonderful Arizona businesses, teams, schools and other local favorites coming together to celebrate a special time of year.”

APS Electric Light Parade
After a year’s hiatus due to the COVID-19 pandemic, the APS Electric Light Parade will return at 7 p.m. on Saturday, Dec. 4. The free parade begins its 2.3 mile route at Central Ave. and Montebello Ave., travels south to Central Ave. and Camelback Rd., heads east along Camelback Rd. to 7th St., and continues south along 7th St. to Indian School Rd.

Visually stunning balloons, floats and light displays will showcase the theme ‘Peace on Earth’. Al McCoy, legendary broadcast announcer for the Phoenix Suns since 1972, will serve as the Grand Marshal of this year’s parade.

Attendees are strongly encouraged to arrive several hours in advance, to practice safe physical distancing when possible, wear masks and stay home if feeling sick. For more information about the parade and helpful tips for attending this popular event, visit phoenix.gov/parks/elp.

Holiday Parades Across the State
APS is getting into the holiday spirit by giving the gift of community support in many forms, including volunteers’ time, to public events throughout its service territory:

Northern Arizona

• Nov. 29 – Dec. 5: Winslow Festival of Trees
• Dec. 2: 5th Annual Prescott Grand Marshall Gala
• Dec. 3: Prescott Valley Holiday Festival of Lights Parade
• Dec. 3: Snowflake Holiday Lighting
• Dec. 4: Payson Electric Light Parade
• Dec. 4: Prescott Valley 39th Annual Christmas Parade
• Dec. 4: Cottonwood Christmas Parade
• Dec. 4: Prescott Holiday Parade
• Dec. 4: Prescott “Arizona’s Christmas City” Yavapai Courthouse Lighting Event
• Dec. 6 & 8: Taylor Live Nativity Event
• Dec. 9: Acker Night Prescott
• Dec. 11: Camp Verde Christmas Parade of Lights
• Dec. 11: Sedona Tlaquepaque Festival of Lights
• Dec. 11: Flagstaff Holiday Parade of Light
• Dec. 31: New Year’s Eve Boot Drop 

Central Arizona

• Dec. 4: El Mirage Winter Fest
• Dec. 4: Wickenburg Chamber’s 3rd Annual Holiday Music Walk & Christmas Tree Lighting
• Dec. 11-12: Litchfield Park’s Christmas in the Park Parade
• Dec. 11: Buckeye Mainstreet Coalition & City of Buckeye’s Glow on Monroe Light Parade
• Dec. 11: Hometown Holiday Parade in Glendale

Southern Arizona

• Dec. 4: City of Casa Grande Electric Light Parade
• Dec. 4: Globe Electric Light Parade
• Dec. 6: Gila Bend All-A-Glow Light Parade & Holiday Lights Tree Lighting Ceremony
• Dec. 11: Gila Bend Santa in the Park
• Dec. 11: Eloy 2021 Christmas Tree Lighting Ceremony & Electric Light Parade
• Dec. 10: Coolidge Electric Light Parade
• Dec. 11: Yuma Christmas Light Parade 

 

To learn about other ways APS is making an impact in Arizona, visit aps.com/community.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

 

November is here and for many of us that gets us thinking about Thanksgiving and all the things for which we are thankful. It’s also the month that we celebrate America Recycles Day (Nov. 15) and it provides us an opportunity to think about how we all reduce, reuse and recycle.

November is here and for many of us that gets us thinking about Thanksgiving and all the things for which we are thankful. It’s also the month that we celebrate America Recycles Day (Nov. 15) and it provides us an opportunity to think about how we all reduce, reuse and recycle.

 

Recycling programs have been around for a long time and participation has jumped over the years. Per the U.S. Environmental Protection Agency, the recycling rate has increased from less than seven percent in 1960 to the current rate of 32 percent. Plus, an EPA study found that recycling and reuse activities in the United States accounted for 681,000 jobs and $37.8 billion in wages.

 

We encourage our customers to reuse, reduce and recycle not only on America Recycles Day, but every day. Each city in the vast APS territory across the state has its own recycling policies and best practices, so check your city’s website for details.

 

For our part, we have an APS team dedicated to reducing, reusing and recycling. Our Investment Recovery team’s primary purpose is to keep our used or antiquated equipment and materials out of our state’s landfills after they have served their purpose.

 

Here are two ways that our Investment Recovery (IR) team has reused or plans to reuse materials and equipment:

 

1. Our IR team regularly collects older or damaged APS-logoed clothing and fire-resistant clothing from employees and then donates the clothing to Goodwill Industries, which shreds the clothing and finds helpful uses for it, such as making more clothes with the shredded fabrics or using the shredded clothing fibers for insulation.

 

It's a win-win endeavor as it gives the material a second life, and, by shredding the clothing, it cannot be used by scammers who might have happened upon it otherwise.

 

In 2021, APS donated roughly 1,000 pounds of used APS clothing to Goodwill.

2. In past years, we discarded approximately 1,100 wooden reels per year. The IR team has been working to find a solution to reduce this waste and find a partner that could reuse the reels. The team recently created a partnership with CTS Greenwaste Recycling, which will transform the used wooden reels into mulch, keeping them out of our landfills. We are excited to start this project in 2022.

“As stewards of Arizona, the Investment Recovery team takes recycling personally,” said Justin Danielson, APS’s Manager, Inventory & Logistics. “With such a vast service area reaching across the state, it is critical that all our employees feel empowered to share any ideas they may have to better reuse, reduce or recycle the materials we use. The wooden reel project is a great example of identifying a problem and using a creative solution to keep them out of the landfills.”

 

Our recycling and reusing efforts don’t stop there. We’ve donated used power poles to fire departments, used communication headsets to law enforcement dispatchers, used office chairs to libraries and used forestry equipment to municipalities. The list goes on and on. So far in 2021, we’ve donated roughly $230,000 in used equipment that would have otherwise ended up in a landfill.

 

We also offer our customers the option to go paperless, which is a great way to reduce waste.

Sometimes APS crews serve as first responders when they encounter a wild animal in distress in the field. Thanks to Liberty Wildlife, many of our line workers and members of our forestry department have been schooled on how to keep injured animals alive until Liberty Wildlife staffers can arrive on the scene.

Sometimes APS crews serve as first responders when they encounter a wild animal in distress in the field. Thanks to Liberty Wildlife, many of our line workers and members of our forestry department have been schooled on how to keep injured animals alive until Liberty Wildlife staffers can arrive on the scene, which can be challenging if the animal is found in APS territory far from the Phoenix metropolitan area, where Liberty Wildlife is based.

For more than a decade, APS has partnered with Liberty Wildlife, a non-profit organization committed to providing quality wildlife rehabilitation, environmental education, and conservation services for the community.

Liberty Wildlife helps to assist our crews in keeping the lights on as well. When a nest is found near a line, we work to relocate it to ensure the safety of the animals as well as the continued electrical service to our customers.

“At APS, we are natural stewards of the environment,” said Nicole Rodriguez, an APS Natural Resource Specialist who manages the company’s Wildlife Protection Program. “We have great employees who want to do the right thing and who have a vested interest in protecting animals, not only because it’s the law but because it’s who we are.”

Founded in January 1981, Liberty Wildlife takes care of approximately 10,000 animals per year. With no government funding, it depends heavily on the generosity of individual donors and corporate partners, such as APS.

Building and maintaining relationships with various wildlife conservation organizations, such as Liberty Wildlife, strengthen the APS Wildlife Protection Program. We also work closely with U.S. Fish and Wildlife Service, the Arizona Game and Fish Department and others to ensure the safety and well-being of wildlife across our state.

In January 2020, we announced our Clean Energy Commitment to provide 100% clean, “carbon-free” energy by 2050. While many companies also have made clean energy commitments, most have committed to achieving “net-zero” energy. So what exactly is the difference between “carbon-free” and “net-zero” energy?

In January 2020, we announced our Clean Energy Commitment to provide 100% clean, “carbon-free” energy by 2050. While many companies also have made clean energy commitments, most have committed to achieving “net-zero” energy. So what exactly is the difference between “carbon-free” and “net-zero” energy?

Carbon Free
Carbon-free energy means that no carbon is emitted to the atmosphere.
“It’s the ultimate plan for reducing emissions, and it’s what our Clean Energy Commitment is all about,” said Michael Denby, a senior policy advisor at APS. “It’s important to note that ‘carbon-free’ energy is far more difficult to achieve than ‘net-zero’ energy. That’s why most utility companies are unwilling to commit to it at this point.”

There are two primary ways to achieve “carbon-free” energy. One way is to utilize a generation resource that does not emit carbon—including, for example, renewables and nuclear.

Another way is to capture the carbon that would otherwise be emitted, through a process known as Carbon Capture and Sequestration (CCS). Through CCS, all carbon emissions resulting from burning fossil fuels are captured and sequestered, meaning that no carbon is emitted from the unit. While CCS technology is still emerging, it is rapidly advancing, and with more federal and private investment, may well become a major element of a global decarbonization strategy.

Net Zero
By contrast, net-zero energy means that carbon continues to be emitted to the atmosphere, but it is “balanced,” “cancelled” or “netted out” by reducing carbon emissions elsewhere. Because carbon continues to be emitted, “net-zero” commitments are significantly less impactful than “carbon-free” commitments.

“The result of this ‘net-zero’ approach is the planet doesn’t get worse, but it also doesn’t get better,” Denby said. “It’s a status quo venture. It’s a great first step, but it doesn’t require the elimination of carbon. These companies will still be emitting carbon—they’re just relying on someone else to go ‘negative’ so that the scales even out.”

Other Terms
Carbon free is the gold standard because it fully eliminates carbon emissions. Net zero is the silver standard because it ensures that, on balance, carbon emissions in the atmosphere do not increase. Companies use a myriad of other terms to describe their clean energy commitments, including for example “% below.” These lesser standards invite allegations of “greenwashing.”

“Greenwashing is where your actions appear to be green, but when you look closer and read the fine print, you realize they are not as green as one might think,” Denby said. “More and more investors and media are calling companies out for this. Some companies say that they’re clean, but are they really? It all comes down to transparency, accountability and leadership. That’s the only way this works.”

You'll be able to follow along as we track progress on our clean energy commitment over the coming years in the Corporate Responsibility Report for Pinnacle West, our parent company.

Nearly 6 million people visit the Grand Canyon every year to see beauty that has been labeled one of the seven natural wonders of the world.

Nearly 6 million people visit the Grand Canyon every year to see beauty that has been labeled one of the seven natural wonders of the world. Generally, they also expect other modern conveniences - like running water and power - during their visit.

Many of those conveniences rely on electricity – pumps to operate water and sewer, HVAC units to heat and cool, and appliances for food.

So when the Grand Canyon National Park Service (GCNPS) completed an inspection of its inner-canyon power system, the team identified several locations in need of repair. Originally put in place in the 1960s, the lines had degraded significantly.

Repairing power lines is challenging under normal circumstances, but the locations identified by the Grand Canyon survey took challenging to a whole new level. Many were in hard-to-reach areas in remote locations, deep within the canyon walls.

Some of the work required APS crews to camp for a week along the canyon to have access to the site. They even had to rappel down the canyon walls to access a few of the lines.

Thanks to a coordinated effort between APS, multiple vendors, GCNPS and the surrounding communities, this complex project was executed successfully and safely.

Watch this video to get a behind-the-scenes look at how APS crews navigated this beautiful but rugged terrain to keep power flowing at this national treasure.

With more energy-saving technology available than ever before, Arizona Public Service Co. (APS) is poised to add new smart customer products to its already comprehensive customer energy efficiency and demand-side management program portfolio.

Energy-saving products move APS customer experience closer to 100% clean

PHOENIX – With more energy-saving technology available than ever before, Arizona Public Service Co. (APS) is poised to add new smart customer products to its already comprehensive customer energy efficiency and demand-side management program portfolio. APS’s newly issued Distributed Demand-side Resources (DDSR) Request for Proposals (RFP) is seeking aggregated clean energy resources that will create more residential and business customer opportunities to manage energy costs, incentivize energy use when solar resources are abundant, conserve energy when demand is high and maintain grid reliability.

“We’re passionate about delivering a high-quality customer experience and incorporating smart conservation strategies that conveniently fit customer needs,” said Daniel Haughton, APS director of Customer to Grid Solutions. “Our team is focused on increasing access to customer-sited demand-side products, planning for their seamless integration into our grid and adding resources that will help power APS toward reaching a 100% carbon-free energy mix by 2050.”

APS is seeking proposals for products that aggregate distributed technologies to provide systemwide capacity resources from 5-40 megawatts and locational resources of 1-5 megawatts. This RFP is open to all eligible distributed demand-side technologies, including both dispatchable and non-dispatchable resources, which can include products such as energy storage, smart thermostats, managed electric vehicle charging stations and connected water heater and pool pump controls. Proposed projects must begin service no earlier than June 1, 2022, and no later than June 1, 2024. APS will allow projects to be phased in during that period as long as they achieve full capacity by the latter date.

This RFP was developed with input from stakeholders to support the future development of a DDSR Aggregation Tariff, which was proposed in a recent Arizona Corporation Commission decision. The RFP will help APS gain market information on DDSR technologies and the value streams they can bring to customers and the grid, including reliability, cost savings, locational value and grid support.

APS has already successfully integrated new and emerging energy efficiency and demand-side management products into its wide-ranging portfolio of customer technology programs to provide dependable methods of load reduction. Among these customer resources is APS Cool Rewards, a nationally recognized voluntary energy conservation program that provides residential customers a way to manage energy use on hot summer days. APS Cool Rewards, now with more than 44,000 enrolled thermostats, and APS Marketplace, a one-stop online shop for competitively priced smart home products, are part of the utility’s signature programs recognized with the ENERGY STAR Partner of the Year Award by the Environmental Protection Agency (EPA) for delivering innovation in technology, customer service and energy efficiency.

The entire RFP process is monitored and reviewed by a third-party independent monitor. Important information regarding respondent registration and proposal requirements for the RFP can be found at aps.com/rfp.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “expects” and similar words. Because actual results may differ materially from expectations, we caution you not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which you should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

While school may be out for summer, Arizona Public Service Co. (APS) wants to help local teachers get ready for the upcoming academic year with grants for classroom resources. Through the APS Supply My Class program, the company will award 500 K-12 Title 1 public school teachers with $500 Visa gift cards.

K-12 Title 1 Arizona public school teachers can apply for $500 award starting July 1

PHOENIX – While school may be out for summer, Arizona Public Service Co. (APS) wants to help local teachers get ready for the upcoming academic year with grants for classroom resources. Through the APS Supply My Class program, the company will award 500 K-12 Title 1 public school teachers with $500 Visa gift cards.

This year, the first 100 grants will be directed to educators who have been teaching three years or less. APS values teachers of all tenure, and all years of experience are eligible to receive a grant, but this ensures those who entered the classroom more recently get special encouragement and appreciation for their continued commitment to their profession and to making a difference in the lives of Arizona’s students.

While teachers can begin applying for a chance to be selected for a grant as early as July 1, APS will randomly select 100 recipients per week starting Aug. 6 through Sept. 3, 2021.

“While no one could have predicted the challenges that the past year brought upon our education system, Arizona schoolteachers stepped up to the plate and found innovative ways to continue to enrich students’ lives,” said Tina Marie Tentori, Director of Community Affairs for APS. “The Supply My Class grants program is just one way we hope to show gratitude for educators, who are important partners in our state’s prosperity.”

The APS Supply My Class program was established in 2018 as another avenue for appreciating and supporting those who are dedicated to powering possibilities for Arizonans of all ages. Teachers in APS service territory enter for a chance to receive extra funding for school supplies to help bring their lesson plans to life.

Participation Eligibility

• Grant recipient must be a K-12 public or charter school teacher.
• Grant recipient must teach at a school in APS’s service territory.
• The school must hold a current Title 1 designation.
• To be eligible for the school supplies grant, a teacher must complete an online application form.
• Winners from previous years are eligible to enter and win again this year.

In addition to the Supply My Class teacher awards, the company and the APS Foundation support several grant opportunities available to Arizona teachers and schools, including STEM Teacher Grants for hands-on science, technology, engineering and math classroom projects. More information about these grants can be found at aps.com/education.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As wildfires affect communities around the state, Arizona Public Service Co. (APS) is working closely with emergency response agencies and will be ready if there is a need to take power lines out of service to protect firefighters and the public.

PHOENIX – As wildfires affect communities around the state, Arizona Public Service Co. (APS) is working closely with emergency response agencies and will be ready if there is a need to take power lines out of service to protect firefighters and the public.

Planning protects you, the community and first responders. That’s why APS works year-round to prepare for summer challenges. While fires and monsoon storms could cause disruptions in electric service, customers can take steps now to be ready and stay safe before an emergency ever happens.

Get ready now:

• Download the APS app or visit the aps.com/outagecenter for information on how to be prepared for an outage, report an outage and view the APS outage map.
• Subscribe to APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• If you have an automatic garage door, check the instructions to learn how to open the door manually.
• If you use life-sustaining medical equipment that requires electricity, register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.

Ways to stay safe during a power outage:

• Keep your phone fully charged. Keep a portable charger and car charger handy.
• Keep refrigerator and freezer doors closed. Food will stay cold for up to 4 hours in the fridge and longer in the freezer.
• Turn off and unplug electrical equipment and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on major appliances and electrical equipment.
• Do not try to repair electrical problems on your own, please call APS or a certified electrician. Visit aps.com/safety for more information on how to be safe around energy.

Visit aps.com/safety for more information on how to be safe around energy.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Weather services are predicting an active monsoon season for Arizona in 2021.

Weather services are predicting an active monsoon season for Arizona in 2021.

 

For example, the National Weather Service’s Climate Prediction Center has found that much of the southern half of the state has an above-average chance of receiving more rain than normal this summer. And then there’s Accuweather, which predicts the Phoenix area should receive monsoon moisture early enough in the summer to prevent extreme heat, which Arizona endured in record-breaking fashion in 2020.

 

Prepare

 

Although Arizona’s monsoon season runs from June 15 through Sept. 30, APS prepares for it year-round. Plans are in place to combat outages caused by these fast-moving storms throughout the state. Our crews are positioned to respond quickly and safely, and we ensure we have appropriate supplies on hand to make needed repairs caused by a summertime blast from Mother Nature.

 

We encourage customers to prepare for monsoons too: 

 

• Stay informed by subscribing to severe weather notification services and make sure you know the difference between a “watch” and a “warning.” A “watch” means severe weather has not occurred, but conditions make it more likely. A “warning” means a severe weather event is about to occur or has been reported.
  
  
• Secure outdoor objects that could blow away or cause damage. Objects found in a typical backyard -- such as umbrellas, kiddie pools and even trampolines -- can be swept up by high monsoon winds and end up in power lines, causing outages.

   

• Plan for the worst-case scenario. We suggest creating an emergency supply pack to use in case of a prolonged outage caused by monsoon rains, winds or both. The pack should contain non-perishable food items, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries and any necessary medication.

   

• If you have an automatic garage door, be sure you know how to open it manually if needed.

   

• If you use life-support medical equipment that requires electricity, call 602-371-7171 to register for our Medical Preparedness Program. This alerts us of your needs in the event of an outage.

Stay safe

 

Monsoons can create dangerous situations for our customers, such as downed utility poles and/or power lines.

 

“When we respond to an outage, we always prioritize safety,” said Scott Kahrs, an APS troubleman/lineman. “If there’s a safety threat, such as a utility pole on the ground, public safety is going to be our No. 1 priority.”

 

So, what should you do if a monsoon storm brings down a pole or a line in your neighborhood?

 

First, it’s critical for customers to stay clear of downed lines until the scene has been secured.

 

“We recommend people stay at least 100 feet away if they see power lines down in the road or on the ground,” Kahrs said. “There’s really no way for anybody to tell if a downed line is energized or not. As a lineman and a troubleshooter, I’ve seen energized wires lay on the ground and not move or make any noise. And you’d think an energized line would hit the ground and be popping and blowing up. It does that most of the time, but depending on the conditions, it can lay on the ground and not alert you that it’s energized. So, no matter what, we tell customers to always treat a downed line as energized and to always keep their distance from it.”

 

Second, you should call 911 and then call APS at (602) 258-5483.

 

“We work with first responders on how to best secure the area and how to keep people away so the fire departments and police departments will be able to get out there quickly and secure the scene for us to make the repair,” Kahrs said.

 

Keep informed

 

If storm activity causes an outage, you can report it online at aps.com or call 855-OUTAGES. Have your APS account number handy, if you can, before you call as doing so enables customers to report an outage through an automated phone system.

 

Because all outages are unique and fluid based on weather conditions, accessibility to damaged areas and other variables, every power restoration time can be different.

 

For information about a specific outage, we encourage customers to subscribe to outage alerts to receive text/email updates or visit our Outage Map should they lose power during a storm.

 

 

Graduation season is upon us and while many soon-to-be graduates are eager to toss their mortarboards high in the sky, APS reminds customers to keep a tight grip on their festive balloons during their outdoor celebrations.

APS offers tips to reduce Mylar balloon-caused outages and keep customers safe around power lines

PHOENIX – Graduation season is upon us and while many soon-to-be graduates are eager to toss their mortarboards high in the sky, APS reminds customers to keep a tight grip on their festive balloons during their outdoor celebrations. Metallic balloons, also known as Mylar balloons, can cause major power outages and create dangerous conditions when they come in contact with energized power lines.

So far this year, balloons caused 24 power outages in APS service territory, interrupting service to over 9,000 APS customers. Most balloon-related outages take place between Valentine’s Day and graduation season.

While fun and festive, the shiny, metallic coating on Mylar balloons conduct electricity and can cause a short circuit or power surge – often disrupting service to customers, melting electrical wires, sparking fires, damaging property and even injuring people, pets and wildlife.

To keep the celebration going on your student’s special day, APS recommends the following safety tips:

• Only use balloons indoors and away from overhead power lines.
• Even non-metallic balloons can become entangled in lines and cause an outage.
• Always attach a weight to metallic balloons or keep them tethered at all times.
• Never play with balloons, kites or drones around overhead power lines.
• Always deflate balloons and dispose of them properly when no longer in use.
• Always assume power lines are energized. Keep yourself and your personal items at least 100 feet away from power lines.

This video demonstration shows what happens when metallic balloons come in contact with overhead lines. (This video is for demonstration purposes only and was performed by a trained lineman with the proper safety equipment in a controlled environment.)

To learn more about ways to stay safe at home and indoors, read our energy hazard safety facts.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

 

Arizona Public Service Co. (APS) and Friendly House have partnered to award deserving individuals from throughout the state with scholarships to attend an electrical lineworker program at Yavapai Community College starting in Fall 2021.

Scholarships available to students throughout Arizona

PHOENIX – Arizona Public Service Co. (APS) and Friendly House have partnered to award deserving individuals from throughout the state with scholarships to attend an electrical lineworker program at Yavapai Community College starting in Fall 2021. Each scholarship covers full tuition for the Electric Utility Lineworker Certificate program that readies graduates for a pre-apprentice position with utility companies like APS.

In 2019, APS and Friendly House partnered to create the APS Lineworker Scholarship program – a scholarship that promotes equality of opportunity, awareness and greater participation of under-represented groups in the electric utility lineworker workforce. According to Zippia, an online career research and information company, nearly 90% of individuals in the lineworker field are male and 79% are of White ethnicity. Lineworkers in the United States make an average salary of $82,712 per year. Becoming a lineman includes completing an apprenticeship, and the U.S. Bureau of Labor Statistics projects employment in occupations with apprenticeships to grow at least as fast as the average for all occupations—if not faster—during the decade 2016–2026. It is an essential role in an essential industry with strong growth opportunities and competitive pay and benefits, with this scholarship program one strategy for helping attract more people to the field.

“We launched the program with tuition assistance in mind, but that’s only the tip of the iceberg when you think about all the support these students receive throughout their journey in the program,” said Tina Marie Tentori, Director of Community Affairs for APS. “The program provides students with wrap-around support to gain the knowledge and skills necessary to apply for and secure a pre-apprentice lineworker position at a utility company.”

APS and Friendly House are now accepting applications for the second class of hopeful future lineworkers. Candidates will be selected based on financial need, understanding of the lineworker career field and additional eligibility requirements.

“The lineworker career is one that is often overlooked by students until they realize the high demand and high salary potential that a career in this field can bring,” said Jerry Mendoza, CEO of Friendly House Inc. “We want students from every walk of life to have an opportunity to achieve a rewarding career, and we’re honored to be a part of helping them get there.”

To date, APS and Friendly House have introduced more than 200 individuals to careers in energy through targeted outreach and pre-apprentice program information sessions and the first cohort of scholarship recipients achieved a 78% graduation rate.

Virtual informational sessions are available in April and May for those who are interested in learning more about the scholarship. The application is open now through June 4, 2021. To learn more or apply, visit friendlyhouse.org/aps-scholarship.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS will soon serve customers with more solar power after expanding an existing all-source request for proposals (RFP).

Existing RFP expanded seeking APS-owned solar generation to serve growing customer base

PHOENIX – Arizona Public Service Co. (APS), which serves one of the fastest growing service territories in the country, will soon serve customers with more solar power after expanding an existing all-source request for proposals (RFP). This addendum expands the project scope of an RFP issued in December 2020 that was broadly designed to serve APS’s growing customer base with clean, reliable and affordable energy. The addendum offers an additional opportunity to develop a solar generating resource on APS-owned land and helps advance the company’s clean energy commitment to achieve a carbon-free power mix by 2050.

 

APS will procure approximately 600-800 megawatts (MW) of renewable resources and about 400-600 MW of capacity resources through the original all-source RFP. These resources are expected to be in service in 2023 and 2024. The addendum seeks an additional 100- to 150-MW photovoltaic solar resource to be owned by APS and in service by early 2023. Proposals submitted in response to the all-source RFP and those submitted in response to the addendum will be managed and evaluated on separate tracks, within the time frames established in each of the solicitations.

The entire RFP process, applicable to both the original RFP and the addendum, is monitored and reviewed by a third-party independent monitor. APS is no longer accepting proposals for the original RFP. Important information regarding respondent registration and proposal requirements for the addendum can be found at www.aps.com/rfp.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “expects” and similar words. Because actual results may differ materially from expectations, we caution you not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which you should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

April marks the 13th annual Safe Digging Month, an initiative that was created to remind homeowners to make sure they dig in an area free from underground lines.

PHOENIX – Spring is here, and homeowners across the state are grabbing their shovels and excavators and getting to work planting trees and tackling other landscaping projects before the scorching heat of summer. First though, it is important and required by law to know what’s below before they dig.

April marks the 13th annual Safe Digging Month, an initiative that was created to remind homeowners to call 811 or visit Arizona811.com to make sure they dig in an area free from underground lines to avoid unintended consequences – such as serious injury or costly damage to underground utilities.

The process is simple. Contact Arizona 811 from anywhere in the state at least two full working days prior to digging by visiting Arizona811.com or calling 811. Callers will be connected with an Arizona 811 Locate Specialist who will collect information about the type of digging being done and location of the planned dig site. Arizona 811 then will notify the appropriate local utility companies who will then send someone out to mark the underground lines, pipes and cables at the dig site to identify what’s below – and ensure homeowners will be able to dig safely. Homeowners will not need to interact with workers.

“We want to get the word out about how important it is to know what’s below before you dig,” said Jeff Spohn, Director of Electrical Operations at APS. “Every year, we see too many cases of unintended consequences when 811 is not called to locate underground lines before any digging starts. This can lead to service interruptions or environmental damage or, even worse, personal injury or fatality.”

The 811 service, which is funded by nearly 600 member utilities (including APS), is a free service to homeowners. It also is required by law to call 811 before digging – and for good reason since there are more than 100,000 miles of buried lines in Arizona alone. Without having the dig site properly marked with paint and flags, homeowners run the risk of accidentally striking a water, internet, electric or gas line -- not only risking their life and the lives of others, but also disrupting vital services to an entire community.

“We make the process quick and easy,” said Sandra Holmes, Executive Director at Arizona 811. “By calling just two working days before any digging, no matter how large or how small the digging project may be, you can help prevent injuries, property damage and harm to underground utilities, as well as inconvenient outages to services we all rely upon every day.”

In the United States, specific utility lines have uniform color codes for temporary markings, which is what the public sees after the 811 Locate Specialist comes out to the property. The color codes for utilities are as follow:

• RED – electric power lines, cables, conduit and lighting cables
• ORANGE – communication, alarm or signal lines, cables or conduit
• YELLOW – natural gas, oil, steam, petroleum or gaseous materials
• GREEN – sewers and drain lines
• BLUE – potable water
• PURPLE – reclaimed water, irrigation and slurry lines
• PINK – temporary survey markings
• WHITE – proposed excavation

"A phone call or online request is all it takes to get the process started, and working in conjunction with local utilities, we take care of the rest,” said Holmes.

The 811 service was designated by the Federal Communications Committee in 2005 as a simple phone number for homeowners to request utility line locations to be marked at a dig site, ensuring safe digging. Learn more at arizona811.com.

About APS
APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

About Arizona 811
In 1974, Arizona 811 was established and known as “Arizona Blue Stake” and is a call center providing notification services to underground facility owners and operators to be notified when anyone is planning to dig so they could mark their facilities in advance, in accordance with Arizona Revised Statute 40-360.21-32, also referred to as Arizona’s “Call Before You Dig” law.

In 2014, “Arizona Blue Stake” officially changed its name to Arizona 811. Today, Arizona 811 works with professional excavators and homeowners throughout Arizona to facilitate pre-excavation notification services from its communication center in Tempe, Ariz. For more information on Arizona 811, go to arizona811.com.

 

For more than nine months of 2020, APS did not disconnect customers with overdue balances; now 90% of residential accounts are current with the help of extended payment arrangements, flexible options, support programs

For more than nine months of 2020, APS did not disconnect customers with overdue balances; now 90% of residential accounts are current with the help of extended payment arrangements, flexible options, support programs

As Arizonans continue to navigate through lingering challenges brought on by COVID-19, APS’s top priorities remain safely providing our customers and communities with reliable power and helping those in need.

In 2020, APS voluntarily suspended disconnects for non-payment and waived late fees starting in March, and we supported our customers and communities with more than $15 million in pandemic aid. This included a special bill relief program for residential and small business customers and additional contributions to other essential service providers like food banks.

Our Customer Care advisors have connected thousands of customers to financial assistance and heard overwhelmingly positive feedback from “I greatly appreciate the help,” and, “This was such a relief and a load off my mind," to “Thank you for helping me. I really need more time to pay off the balance,” and “APS has done a wonderful job assisting customers and understanding the need for flexibility during this pandemic."

As some aspects of daily life are returning to normal in 2021, we’d like to remind customers of three things:

1. We are here to help.

 

• We urge customers who are struggling with overdue bills to contact us so we can work with them to get their account in good standing without a disruption in service. Every customer’s situation is unique, and we can only connect customers to available assistance and flexible options when we hear from them to know their needs.
• We will work with any customer who works with us in good faith so their service can continue while we help them get their accounts current.
• We offer flexible payment arrangements, bill assistance programs, and continue to waive late fees.
• We made it easier to qualify and apply for our limited-income bill discount program, and customers can start payment arrangements themselves online at aps.com. Self-serve options allow arrangements up to 12 months to help customers pay down overdue balances in more manageable monthly increments.
• APS Customer Care Advisors are available to assist in English and Spanish 24/7 at 602-371-7171 or 1-800-253-9405. Visit aps.com/support for more resources.

2. We expanded outreach to customers at risk of disconnection for nonpayment.

• We make multiple attempts to contact customers in the form of bill messages, letters, emails, phone calls and door hangers. Each touchpoint encourages customers to reach out so we can work with them – even if they are unable to pay right away.
• Now is a good time for customers to make sure their contact information is up to date so we can reach them with important account information.
• If a customer is disconnected, we urge them to contact us if they cannot pay. We will share options and help expedite getting service restored. Service providers like APS cannot know if a customer is still living at a disconnected address if they take no action to reach us or make a payment.

3. If someone is doing these things and claiming to be APS, it is not us and you might be the victim of a scam:

• We will never call you or knock on your door and demand immediate payment or a specific payment method, such as a prepaid debit card. Visit aps.com/scam to learn more about energy bill scams.
• We do not shut off service for non-payment on Fridays, weekends, holidays, or the day before a holiday.
• We do not shut off service for non-payment on extreme weather days or during the seasonal hold on disconnects from June 1 to October 15.

 

Regulated electricity service providers joined the Arizona Corporation Commission (ACC) and other stakeholders in concern about how prolonged holds on disconnecting customers with overdue bills can have the unintended consequence of putting customers into deep debt they will only further struggle to overcome. To monitor this situation after disconnections resumed this year, APS is providing the ACC with quarterly reports on the status of past-due residential accounts.

The data for the first quarter of 2021 shows an overall positive trend of customers paying down or paying off their past-due balances. The number of customers behind on their bills, the total amount of arrearages, the average past-due amount per customer, and the number of customers with a past-due balance greater than $300 all decreased in the first quarter of 2021. The following statistics are included in the report filed with the ACC:

• In the first quarter, 10,207 residential accounts were disconnected. The number of accounts disconnected in each month varied from 0% to 0.5% of all residential accounts.
• Most past due residential accounts (46%) are overdue between $75 and $300. This is below the minimum overdue balance that puts a customer at risk of disconnection. In fact, since January the average overdue account balance per residential customer has decreased by 20%.
• At the end of March, overdue residential balances owed for services rendered totaled $49.5 million dollars, down $20 million since the end of January.

APS remains committed to helping our customers who may need assistance or extra time to pay their bill. We will continue to provide options and help customers gain access to available support.

Starting 2023, seasonal schedule will reduce annual carbon emissions an estimated 20-25%, furthering APS’s clean energy commitment

 

Starting 2023, seasonal schedule will reduce annual carbon emissions an estimated 20-25%, furthering APS’s clean energy commitment

PHOENIX – Arizona Public Service Co. (APS), an owner and operator of the Four Corners Power Plant, today announced plans of an agreement among plant owners Navajo Transitional Energy Company (NTEC), Public Service Company of New Mexico (PNM), Salt River Project (SRP) and Tucson Electric Power (TEP) to move toward operating the plant seasonally beginning fall 2023, subject to necessary approvals.

The agreement comes as PNM announced plans to transfer its share of ownership to NTEC in 2024. The transfer of ownership in combination with seasonal operations will bring substantial environmental benefits and ensure continued service reliability for customers, especially during Arizona’s notoriously hot summer months, as APS transitions to its planned exit from coal by 2031.

Compared to current conditions, the shift to seasonal operations will reduce annual carbon emissions by an estimated 20-25%, furthering APS’s commitment to achieve 100% clean energy by 2050 and the individual sustainability goals of the plant’s other owners. The Four Corners Power Plant has already cut annual nitrogen oxide emissions by 88% since the installation of selective catalytic reduction (SCR) equipment on Unit 4 and Unit 5 in 2018.

“Four Corners has provided reliable and affordable electricity for almost 60 years, fostering economic growth and prosperity in cities and towns throughout the region,” said Jacob Tetlow, Sr. Vice President of Operations at APS. “With seasonal operations, the plant will continue to be a critical source of reliable electricity when our customers need it most and enable a responsible transition to a cleaner energy future.”

“With seasonal operations, the plant will continue to be a critical source of reliable electricity when our customers need it most and enable a responsible transition to a cleaner energy future.”

In alignment with APS’s Coal Communities Transition, a $144 million proposal focused on supporting coal communities including the Navajo Nation, the plan toward seasonal operations at Four Corners Power Plant takes into consideration reliability, customer affordability and support for the Navajo Nation.

By moving to seasonal operations, Four Corners will become a more flexible resource that supports increasing amounts of clean energy, helping to compensate for the intermittent output of renewable resources. This change also helps ensure reliability of a critical energy source while reducing operations and maintenance costs.

Under seasonal operation, one of the plant’s two remaining units will operate only throughout the summer season of June through October when customers’ energy needs are the highest across the region. By contrast, the plant’s other unit will continue generating power year-round, subject to market conditions and planned maintenance outages.

The transition to seasonal operations will not require layoffs or furloughs of APS employees.

APS serves about 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements
This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “plans” and similar words. Because actual results may differ materially from expectations, we caution readers not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which readers should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

In the year since Arizona Public Service (APS) announced its bold commitment to serve customers with 100% clean, carbon-free energy by 2050, the company has made steady progress toward that goal.

Collaboration, operational excellence, customer programs advance toward carbon-free future

PHOENIX – In the year since Arizona Public Service (APS) announced its bold commitment to serve customers with 100% clean, carbon-free energy by 2050, the company has made steady progress toward that goal. The company‘s clean energy commitment includes interim targets of increasing its resource mix to 65% clean by 2030, with 45% of that from renewables, and ending all coal-fired energy production by 2031.

“Our commitment is for the long term and includes maintaining the reliable and affordable service our customers rely on,” said Jeff Guldner, APS Chairman and CEO. “In 2020, we worked first to overcome the immediate concerns presented by the pandemic – to keep our employees safe and healthy and to keep the power on for our customers – but we have not taken our eyes off the ball. In the first 12 months of our commitment, we made great progress thanks to important work with stakeholders who share this vision for a carbon-free energy future and the hard work of our employees throughout Arizona.”

“We are serious about our clean energy commitment. If we can work together on the best policies, technologies and pathways to follow, the real economic and environmental benefits for our state will be worthwhile in ways we can only imagine today. It won’t always be an easy path to travel, perhaps, but it always will be a path worth taking.”

In collaboration with industry and community partners, APS’s progress toward a 100% clean energy future over the past year has included:

 

• Steady production of carbon-free nuclear power from Palo Verde Generating Station – The nation’s largest energy producer of any kind, Palo Verde Generating Station, is a cornerstone of the company’s clean energy commitment. The station continued to do its part, producing clean nuclear power with a 91.2% capacity factor (an important measure of efficiency) for the year and at 100% during the hottest Arizona summer on record. This production pushed Palo Verde’s lifetime output to more than a billion megawatt-hours – the only nuclear power plant to surpass that milestone. Largely because of Palo Verde, combined with an array of renewables (especially solar facilities), APS began this journey to 2050 with an energy mix already 50% clean.
  
  
• Adding more clean resources to meet customers’ growing energy needs – APS secured more than 400 megawatts of clean energy resources, including 200 megawatts of wind power and 75 megawatts of demand response capability. APS also issued a request for proposal late last year to acquire more battery storage that can be combined with solar generation to add between 1 and 1.5 gigawatts of new resources to the system, including more renewable energy. The expanded energy storage adds 60 megawatts of battery storage to two of its existing AZ Sun Project solar facilities – the Red Rock and Chino Valley plants in Pinal County and Yavapai County, respectively. Proposed projects must begin delivery no later than June 1, 2023. APS also recently executed an agreement with Invenergy to add battery energy storage to six APS solar plants located in Maricopa County and Yuma County. These systems will begin operation in early 2022.
  
  
• Planning a responsible transition from coal – To facilitate the shift away from coal, APS proposed a coal communities transition plan to support the areas that are home to coal-fired power stations. If approved by the Arizona Corporation Commission, the $144 million package would help communities surrounding the Four Corners and Cholla power plants, including the Navajo and Hopi nations, to diversify and modernize their economies.
  
  
• Providing energy efficiency tools and programs to help customers conserve electricity – Energy saved is considered clean energy for the production and associated emissions it avoids. Among the company’s many energy-efficiency programs for both residential and business customers, APS distributed more than 10,000 Google Nest Thermostats (valued at $129 each) to customers when they enrolled in APS Cool Rewards. This program helps customers conserve energy and save money on their electricity bill by raising thermostats a few degrees on hot summer days when the demand for energy is high and supply gets tighter. In partnership with CPower, APS also expanded the Peak Solutions program to more commercial and industrial customers who can enroll in voluntary conservation measures when demand for energy peaks on the APS system. This program helped APS maintain a stable supply of electricity through record heat last summer.
  
  
• Going beyond the generation mix to help reduce emissions in other sectors – In APS’s report on its clean energy commitment, the company cites collaboration with the transportation and building sectors as another strategy to help achieve overall carbon-reduction and air-quality goals. With 34,000 electric vehicles already on Arizona’s roads, easy access to charging stations may help even more drivers go electric. Through the Take Charge AZ pilot program, APS covers the cost of installing and maintaining equipment for Level 2 charging stations at businesses, government agencies, non-profits and multifamily communities. At year-end 2020, 84 charging stations were installed through this pilot. The goal is to have 200 to 400 Level 2 ports across APS service territory by the end of 2021. Now, through a new APS partnership with Electrify America, more charging infrastructure will help make for a reliable EV experience on longer road trips. Working together in phase two of the Take Charge AZ program, APS and Electrify America will bring new DC fast charging stations to retail and tourist locations in the Arizona communities of Payson, Globe, Show Low, Prescott and Sedona.
  
  

“We are serious about our clean energy commitment. If we can work together on the best policies, technologies and pathways to follow, the real economic and environmental benefits for our state will be worthwhile in ways we can only imagine today,” said Guldner. “It won’t always be an easy path to travel, perhaps, but it always will be a path worth taking.”

 

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Recognizing that for many Arizonans the economic challenges caused by COVID-19 will continue into the new year, Arizona Public Service Company (APS) remains here to help customers.

• Customers behind on their bills will have more time to pay in 2021
• Late fees will continue to be waived for residential and business customers through Oct. 15, 2021
• Qualifying limited-income customers received additional bill credit, eliminating entire balances of $250 or less
• Eligibility requirements eased for bill discount program
• Customers urged to explore funds available in bill relief programs offered by APS, community partners

PHOENIX – Recognizing that for many Arizonans the economic challenges caused by COVID-19 will continue into the new year, Arizona Public Service Company (APS) remains here to help customers.

Since March, when the pandemic changed Arizonans’ way of life, APS suspended late fees and disconnections for nonpayment through December and distributed $10.5 million via a special Customer Support Fund that provided one-time bill credits of up to $300 for residential customers and $1,000 for small businesses. In addition, APS worked to connect customers with over $6.1 million in various forms of utility bill support – both COVID relief and that available even without a pandemic.

“Our pandemic bill relief programs have assisted more than 65,000 customers in 2020 to help those impacted by COVID-19 get back on their feet,” said Monica Whiting, APS Chief Customer Officer.

APS will continue to waive late fees for residential and business customers through Oct. 15, 2021, and in adherence to the approach adopted by the Arizona Corporation Commission, the company will provide flexible payment options and additional assistance for those who need help the most.

The following includes the various types of assistance that will be available in 2021:

• Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan, giving them more time to bring their accounts current. APS is voluntarily applying this to business customers as well.
• Limited-income customers on the APS Energy Support or Energy Support with Medical programs with past due balances of any amount received a one-time credit prior to the payment arrangement. The credit will be $250 or the total balance, whichever is lower.
• APS is making its limited-income bill discount programs available to more people by expanding the income qualification from 150% of the federal poverty level to 200%. More than 71,000 limited-income customers are currently enrolled and receive a bill discount each month. In 2020, these customers received more than $25 million in bill discounts.

APS urges customers who feel they need more than eight months to bring their accounts current or those who are behind by less than $75 to contact the APS Customer Care Center to discuss their options.

“We encourage customers who have struggled to stay current with their bills, or who need longer than the eight-month automatic arrangement, to contact us so we can help them bring their accounts back into good standing over time,” Whiting said. “We also can connect them to utility bill assistance programs, energy efficiency programs and service plan options that may help reduce future bills. We are genuinely here to work with our customers and provide help and support.”

Bill assistance programs available to qualified customers include:

• Energy Support programs: Limited-income customers receive a bill discount each month – 25% for APS Energy Support and 35% for Energy Support with Medical.
• Low-Income Home Energy Assistance Program (LIHEAP): Community Action Programs and other designated local providers offer federal programs to assist with energy bills.
• APS Crisis Bill Assistance: Up to $800 annually is available to help qualified limited-income customers with their APS bills if they are experiencing unexpected financial hardship such as a high medical bill or loss of a job.
• Project SHARE: The Salvation Army administers the Service to Help Arizonans with Relief on Energy program, which provides up to $300 annually in emergency energy bill assistance to those facing severe financial hardship.
• Location-based support: Customers can connect to special COVID relief programs based on where they live through 211 Arizona.

To explore these available resources, customers can visit aps.com/support or contact the APS Customer Care Center. Advisors are available to assist in English and Spanish 24/7 at (602) 371-7171 or (800) 253-9405.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Company (APS) is taking more steps to deliver on its commitment to serve one of the fastest-growing service territories in the country with 100% clean energy by 2050. APS issued two requests for proposals (RFP) — one to acquire both renewable energy and additional peaking capacity resources, and the other to install more battery energy storage at two existing APS solar plants.

PHOENIX – Arizona Public Service Company (APS) is taking more steps to deliver on its commitment to serve one of the fastest-growing service territories in the country with 100% clean energy by 2050. APS issued two requests for proposals (RFP) — one to acquire both renewable energy and additional peaking capacity resources, and the other to install more battery energy storage at two existing APS solar plants. APS also recently executed an agreement with Invenergy to add battery energy storage to six APS solar plants located in Maricopa County and Yuma County.

The plans to pair storage with solar through this new RFP and the work with Invenergy were part of a suite of clean energy projects that APS announced last year. The addition of this technology will extend the benefits of “solar after sunset,” when customers’ summer energy needs remain at peak levels. These ambitious storage plans were followed by a clean energy commitment made earlier this year that set APS on a path to achieve a carbon-free power mix by 2050.

“We have made steady progress since setting our clean energy goal in January,” said Brad Albert, APS Vice President of Resource Management. “Moving ahead with our energy storage plans, our recent purchase of more clean wind generation, and our expanded voluntary energy conservation program all support meeting the needs of our growing customer base with reliable, affordable and increasingly cleaner resources.”

 

 

“We have made steady progress since setting our clean energy goal in January." "Moving ahead with our energy storage plans, our recent purchase of more clean wind generation, and our expanded voluntary energy conservation program all support meeting the needs of our growing customer base with reliable, affordable and increasingly cleaner resources.”

All Source RFP:
APS requests renewable energy resources of approximately 300-400 megawatts (MW) per year which will increase the amount of clean energy on the APS system. The RFP also is designed to address peak capacity needs of about 200-300 MW per year to maintain reliable electric service for customers during times of highest energy usage. Procuring more renewable energy supports an interim target within APS’s clean energy commitment: to have 45% of its generation portfolio in renewables by 2030. This RFP is open to all technologies, including supply side and non-supply side resources. Proposed projects must have in-service dates in either 2023 or 2024.

Battery Energy Storage RFP:
APS requests a combined total of 60 MW of battery storage additions to two of its existing AZ Sun Project solar facilities: the Red Rock and Chino Valley plants located in Pinal County and Yavapai County, respectively. Proposed projects must begin delivery no later than June 1, 2023.

The RFP process will be monitored and reviewed by a third-party independent monitor. The All Source RFP, Battery Energy Storage RFP and important information about proposal requirements and respondent registration are available at aps.com/rfp.

Added Battery Capacity to AZ Sun Sites:
Battery energy storage systems will be developed and installed by Invenergy at six of APS’s existing large-scale solar power plants and will begin operation in early 2022. Since announcing these plans last year, APS has now executed the agreement after working with Invenergy to incorporate enhanced safety standards in battery energy storage.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

While the holiday season will look a little different in 2020 as we all try to limit the spread of COVID-19, neighbors across Arizona are hoping to spread holiday cheer with their light displays. APS encourages a focus on safety while decorating, as electrical accidents can ruin any holiday celebration.

PHOENIX – While the holiday season will look a little different in 2020 as we all try to limit the spread of COVID-19, neighbors across Arizona are hoping to spread holiday cheer with their light displays. APS encourages a focus on safety while decorating, as electrical accidents can ruin any holiday celebration.

According to the U.S. Consumer Product Safety Commission, about 17,500 people were treated in emergency rooms due to holiday decorating-related injuries during the 2018 holiday season.

For a safe holiday season, APS offers the following tips:

• Before you string up a single strand of lights, carefully check them for cracked cords, frayed ends or loose connections. Don’t use any strands in this condition because even if they still light up, they are potential electrical hazards.
• Avoid stringing any outdoor lighting or electrical cords where water from irrigation or sprinklers may be present. This is not only a risk as they are displayed throughout the season, but can create dangerous conditions as you are installing electrical decorations.
• Use a dry wooden or fiberglass ladder – not a metal one – and be sure to stay away from overhead power lines.
• Turn off holiday lights before going to sleep or leaving the house unattended. Automatic timers are great for those who want to set and forget.
• Use more than one circuit to avoid overloading household wiring. Follow the manufacturer’s recommendation for the number of light strings that can be connected safely.
• Consider using LED (light-emitting diode) holiday lights, which run much cooler than their traditional counterparts, are less of a fire risk and use much less energy. Browse LED lights on APS Marketplace.
• Make sure your live Christmas tree has plenty of water and look for the "Fire Resistant” label when buying an artificial tree.

For more electrical safety tips, visit aps.com/safety.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Nearly one million acres have been scorched by wildfires in Arizona in 2020. Conditions are such that it takes just one human mistake or one lightning strike to set one off.

Nearly one million acres have been scorched by wildfires in Arizona in 2020. Conditions are such that it takes just one human mistake or one lightning strike to set one off.

“In Arizona, we’re in an extended drought that has impacted our communities and the energy system,” said Wade Ward, a Fire Mitigation Specialist for APS. “We’ve had micro-rebounds, if you will, where things are better in one year from the last, but overall it’s just getting hotter and drier.”

Through October, 299 fires ignited within ¼ mile of our energy system assets this year. Just within the urban interface zones, which are areas of transition between wildland and human development, these assets include more than 6,000 miles of transmission power lines, nearly 30,000 miles of distribution lines, and 75,000 power poles delivering power to our customers.

While the impact to our communities was significant due to large fires this season, the impact to reliability for our customers was minimal. That’s because we don’t wait for fires to begin before preparing to respond. Our crews work year-round to mitigate the risks.

Our fire plan focuses on three key elements: prevention, mitigation and recovery.

• Prevention refers to standards and systems that help reduce the risk of loss of power to our customers for any reason. It often includes hardening key assets, like substation walls or distribution poles, to prevent fire ignitions and managing vegetation growth near equipment to limit fire risk.

We have implemented Defensible Space Around Poles as a best management practice, meaning that if we have a pole with a piece of equipment on it that has the potential to spark, we clear a minimum of 10 feet around that pole.

“We clear as best we can down to mineral soil around the base of a pole so if a wildland fire comes up to it, it has no more fuel to burn,” Ward said.

• Mitigation limits impact of events by ensuring contingency solutions are in place when fire-related service interruptions occur on our system. It focuses on adaptable technologies to address problems. Installation of microgrids, energy storage, on-site generators and use of portable substations are all examples of technology we can implement to help sustain basic service or operations in critical situations.
  
  
• Recovery includes response and rebuilding efforts following a fire. It establishes processes to assess damage and deploy crews and repair equipment. Utilizing a state-of-the-art Advanced Distribution Management System expedites the speed of restoration by providing our operators with real-time system information and the ability to operate remote devices.

“Delivering safe and reliable electricity is not just a tag phrase, it really is our objective,” Ward said.

The APS fire mitigation team coordinates closely with local fire authorities and the U.S. Forest Service on fire mitigation efforts and also during active fire incidents.

Jason Clawson, Deputy Fire Staff Officer of Kaibab National Forest, characterizes Kaibab’s relationship with APS as long-standing and respectful.

“APS is one of our best partners when it comes to fire prevention and mitigation efforts,” Clawson said. “We share a common vision around serving the public.”

So, what can APS customers do to aid fire prevention and mitigation efforts?

Consider “The Right Tree in the Right Place” policy when planting in your yard. Shrubs and trees planted near overhead lines should not grow taller than 15 feet.

“There is a right place for trees and it’s not underneath a power line and it’s not around a utility pole,” Ward said. “We encourage customers to plant something, but to plant it outside of the rights-of-way and away from their homes."

He added, “For a customer, creating defensible space includes removing all vegetation from around their homes. If they can do that within 30 feet of their house, the odds of keeping their home safe from a fire increases greatly. It gives the firefighters a fighting chance to come in and save their home in the event of an oncoming wildfire.”

Nearly 1.3 million homes and businesses rely on us for safe, reliable power. And we deliver – ranking within the top 25% of electric utilities across the nation for frequency of outages in 11 of the past 12 years and within the top 25% for duration of outages in 9 of the past 12 years.

Nearly 1.3 million homes and businesses rely on us for safe, reliable power. And we deliver – ranking within the top 25% of electric utilities across the nation for frequency of outages in 11 of the past 12 years and within the top 25% for duration of outages in 10 of the past 12 years. In other words, outages are few and far between, and we get power on quickly for customers.

To keep our service reliability strong as our state grows, we deploy programs to monitor the health of our system and prioritize investments on behalf of customers. We invest more than $1 billion each year to upgrade and expand the infrastructure of the energy grid covering our vast service territory, which spans 34,646 square miles through 11 of Arizona’s 15 counties. That is part of how we are partners in Arizona’s prosperity – forecasting and meeting the state’s energy needs as it grows and brings new developments of all kinds.

Our investments in infrastructure for 2021 are projected to be $1.6 billion, up from $1.3 billion in 2020. Of that, $645 million have been budgeted for 2021 projects related to transmission and distribution (T&D), the avenues by which we deliver our power into the communities and neighborhoods we serve.

"We have quite a network of infrastructure across the state to deliver power when Arizonans need it most,” said Adolfo Maldonado, T&D System Health Engineering Supervisor for APS. “In order to maintain the reliability our customers deserve, we have to invest, and we absolutely do that.”

Our transmission and distribution expenditures can be categorized into three groups:

• System Maintenance: Monitoring the health of our system for indications of failure, proactively replacing equipment that has potential for failure and replacing equipment that has become aged-out, faulty or damaged.
  
  
• System Improvements: Adding new technology/equipment to make our grid more resilient and flexible, including projects adding capacity to accommodate areas of high distributed energy resources, and integrating technology that allows us to remotely and more quickly detect and restore outages.
  
  
• System Growth: Building new facilities to serve new customers. This can be additional customers within an already developed area or new customers where there was no previous infrastructure.

In addition to our focus on reliability, we partner with our communities to integrate system improvements as seamlessly as possible. Consider the maintenance, improvements and growth we’re bringing to substations in downtown Phoenix. To meet the energy needs of our current customers and the ongoing development bringing more customers, we are working on seven substation projects in the area. Among them is the Midtown Substation, which features innovative new designs and newer compact technology known as Gas Insulated Switchgear (GIS) to fit an entire substation into a small footprint. Construction, which began in June 2018, is expected to be completed by March 2021.

Designed to fit within the motif of the neighborhood, the revamped Midtown Substation will feature 16-foot surrounding walls that will veil most of the equipment. And that’s not all. Engaging the community in the project, we’ve asked students from the nearby BASIS Phoenix Charter School to help beautify parts of the external-facing walls to help capture the community’s vibrant art culture.

Sidewalks, lighting and landscaping will add to the substation’s curb appeal. It’s likely passersby won’t realize it’s a substation at all based on its appearance.

And, coming soon nearby, look for dramatic expansion at the Evans Churchill North Substation, which will incorporate community and artistic space into its state-of-the-art design.

The expansion plans include a welcome plaza, a performance plaza, benches, colored concrete sidewalks, murals and local art display cases.

While a lot of maintenance work takes place on overhead lines and above-ground equipment like these substations, more than $27 million annually is spent on replacing and maintaining underground infrastructure, which helps enhance reliability and the customer experience.

Since 1988, APS has installed approximately 2,700 trench miles of distribution cable at a cost of $520 million. But the work is far from done as we are committed to replacing another 1,000 trench miles of cable to better serve our customers.

These are just a few examples of the projects we’ve committed to completing as we upgrade and expand the infrastructure of our energy grid across Arizona.

 

In a year of uncertainty and challenge, the APS Foundation had the privilege of delivering the good news to 45 Title 1 school principals letting them know that they had been randomly selected to receive an unrestricted $5,000 APS Supply My School grant to help them meet their most pressing needs.

School principals at schools across Arizona got a surprise last week… and while surprises for schools are nothing new in 2020, this was a welcome surprise. In a year of uncertainty and challenge, the APS Foundation had the privilege of delivering the good news to 45 Title 1 school principals letting them know that they had been randomly selected to receive an unrestricted $5,000 APS Supply My School grant to help them meet their most pressing needs.

The Supply My School grant awards are a new twist on the APS Supply My Class grant awards, which were established in 2018 as a way for Arizona teachers in APS territory to enter for a chance to be randomly selected to receive a $500 grant to spend on classroom supplies.

“We want our teachers and administrators to be able to focus on student success,” says Tina Marie Tentori, Executive Director of the APS Foundation, “and one way we can help make that happen is to give them some extra funding to meet their school’s most pressing needs – whether it’s for PPE, cleaning supplies, school supplies, training, or technology. Each school principal will decide how the funds will be used to best serve their students.”

Sylvia Bernal is the principal of Garfield Elementary in Phoenix, one of the schools selected to receive a Supply My School grant. And while Bernal says she was surprised by the grant, she wasn’t at all surprised about the support offered from APS.

“We have had a partnership with APS for many years,” says Bernal. “I’ve been principal here for seven years, and APS has supported Garfield Elementary long before that. The generosity of the APS team has continued to grow.”

Most of the 520 pre-K through 8th grade students at Garfield Elementary have been doing their schooling online the entire school year. Bernal says this has presented challenges for teachers, who are new to online teaching, and to students and families, who struggle with remaining engaged in this new remote learning environment.

Garfield Elementary helps its low-income families with not only education, but also critical needs like access to healthy food. Bernal says the $5,000 grant will be used to support its weekly fresh produce/mobile pantry program, plus learning engagement incentives like Door Dash delivery rewards for students with perfect attendance and books for students to build their own at-home libraries – especially important when the school library is closed due to the pandemic.

“When we get support from organizations like APS, we feel rewarded and like we are not alone.”

The Supply My School program is just one way APS supports education. Throughout the year, there are a number of grant opportunities available to Arizona teachers and schools, including STEM Teacher Grants for hands-on STEM classroom projects and other education related grants. Information about these grants can be found at APS.com/community.

About the APS Foundation

The APS Foundation supports programs that enhance academic achievement in the areas of science, technology, engineering, and math (STEM). Since 1981, the Foundation has invested more than $44 million in projects throughout Arizona that help prepare students to compete in a 21st century economy. To find out more information, please visit APS.com/foundation.

With shoppers looking to score the best deals for Black Friday and Cyber Monday, customers of Arizona Public Service Company (APS) can take advantage of a limited-time offer to receive a free Google Nest Thermostat valued at $129.

Newest Google Nest Thermostat available for APS customers just in time for holiday shopping

PHOENIX – With shoppers looking to score the best deals for Black Friday and Cyber Monday, customers of Arizona Public Service Company (APS) can take advantage of a limited-time offer to receive a free Google Nest Thermostat valued at $129. From now to December 31, residential customers can receive Google’s latest smart thermostat on APS when they enroll in APS Cool Rewards, a program that lowers customers’ energy use by raising thermostats a few degrees on hot summer days.

“It is easier than ever before for customers to experience savings on their energy bills with smart energy products. APS is committed to serving as a trusted energy advisor, offering flexible, innovative home solutions to keep customers comfortable while they save money and manage energy use to fit their needs,” said Tom Hines, APS Energy Management Consultant. “Our online APS Marketplace helps customers comparison shop the latest in energy-saving devices and appliances."

 

Google Nest Thermostat features include:

• Control from Anywhere: The Nest Thermostat is easy to control and program with the Google Home App. Receive notification from your thermostat right to your mobile device.
• Quick Scheduling: Set a custom temperature at different times and on different days. The Nest Thermostat also suggests pre-set temperatures to balance comfort and energy savings. Simply adjust settings with the Google Home app.
• Energy Savings: The Nest Thermostat proactively suggests small tweaks to a user’s schedule to optimize savings, which can be accepted using the Google Home app. For example, it might suggest a small change to your sleep temperature to help aid sleep while saving you more on energy.

“It is easier than ever before for customers to experience savings on their energy bills with smart energy products. APS is committed to serving as a trusted energy advisor, offering flexible, innovative home solutions to keep customers comfortable while they save money and manage energy use to fit their needs.” “Our online APS Marketplace helps customers comparison shop the latest in energy-saving devices and appliances.”

Request your Thermostat:

To receive a Nest Thermostat, APS customers can follow three easy steps online:

1. Visit marketplace.aps.com and select “thermostats.”
2. Choose a preferred color and “add to cart.”
3. Enroll in the APS Cool Rewards program at checkout, where instant rebates will already apply, to qualify for the $0 Nest Thermostat. Customers will pay only shipping costs and tax.

The online APS Marketplace provides customers with a smart way to shop, compare prices and save on energy efficiency home products. From washers and dryers to LED lightbulbs, APS customers can check out top product models and read reviews from leading retailers and trusted experts. While supplies last, APS is offering free LED light kits on APS Marketplace. Customers can also receive notifications of price drops and find rebates on their favorite energy-saving items. To browse products, APS customers can visit marketplace.aps.com.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Scammers are taking advantage of the COVID-19 pandemic to intimidate people into falling victim to their schemes. That’s why Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP) and UniSource Energy Services are coming together for Utility Scam Awareness Day, Nov. 18, 2020, to help protect customers from potential scams.

PHOENIX and TUCSON – Scammers are taking advantage of the COVID-19 pandemic to intimidate people into falling victim to their schemes. That’s why Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP) and UniSource Energy Services are coming together for Utility Scam Awareness Day, Nov. 18, 2020, to help protect customers from potential scams.

Utility Scam Awareness Day is an advocacy and awareness campaign organized by Utilities United Against Scams (UUAS) to educate customers and expose the high-pressure tactics used by scammers. Scammers typically use phone, in-person and online tactics to target people, especially those experiencing hardship.

"Customers need to be on high alert as we continue to see impostor utility scams rise across North America,” said UUAS Executive Director Monica Martinez. “Scammers demand money or personal information on the spot—usually with threatening language—and indicate that service will be disconnected immediately. Anyone and everyone, from senior households to small business owners, are at risk of being targeted.”

Common Signs of a Scam:

• Threat to disconnect. Scammers often contact customers claiming their utility bill is past due and service will be shut off unless payment is made right away.
• Demand for immediate payment. Scammers often instruct customers to purchase a prepaid card such as Green Dot, MoneyPak or Vanilla and then call the impostors back to make a payment by phone and prevent disconnection.
• Request for prepaid card. When the customer calls back, the scammer asks the customer for the prepaid card’s PIN number, which grants instant access to the card’s funds, and the victim’s money is gone.

Ways to Protect Yourself:

• Never purchase a prepaid card Arizona utilities never require payment via a prepaid debit card, gift card or form of cryptocurrency.
• Don’t fall for threats. Hang up the phone, delete the text, delete the email or shut the door if you receive disconnection threats. Customers with delinquent accounts receive advanced notification, never a single notice one hour or less before disconnection.
• Call your utility to verify. If there is ever a question about the validity of an email, website or person claiming to be a utility representative, call your utility directly to verify. Never use the call-back phone number provided to verify billing or account information. Also, some phone scammers can mirror the actual name and number of your utility on your caller ID, known as spoofing. It might look real, but don’t fall for it. If someone from a disguised number is demanding immediate payment with a prepaid card, it is a scam.
• Make sure you have the correct phone number. Find your utility’s phone number on your bill or on the company’s official website.
• Protect your personal information. Never share personal or credit card information with an unverified source. Scammers are sneaky and try to obtain private information.
• Call 911. Customers should call 911 if they ever feel they are in physical danger.

For more information about impostor utility scams and safety tips, visit utilitiesunited.org.

During these challenging times, we know Arizonans need reliable support from sources they can trust. APS, SRP, Southwest Gas, TEP and UniSource offer customer support programs and flexible payment options for customers in need of assistance.

Arizona Public Service: APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. APS is here to help during difficult times. Customers will not be disconnected for non-payment through 2020 and late fees are waived. To learn more about available support, visit aps.com/support or call the APS Customer Care Center. Advisors are available to support in English and Spanish 24 hours a day, seven days a week at 602-371-7171 or 1-800-253-9405.

Salt River Project: SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP is also the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users. SRP employees are available 24/7/365 for any customer needs or concerns. Simply call 602-236-8888 or visit srpnet.com/heretohelp and srpnet.com.

Southwest Gas: Southwest Gas Corporation provides safe, affordable and clean natural gas service to over two million customers in Arizona, California and Nevada. The COVID-19 crisis has placed unexpected financial hardships on many Southwest customers. There are programs available to assist customers in Arizona, including flexible payment plans, payment assistance programs and income-qualified rate assistance. More information can be found at swgas.com/en/az-special-programs. Southwest Gas is here to help and encourages customers to learn more about these programs by visiting our website at swgas.com or by calling 1-877-860-6020.

Tucson Electric Power and UniSource Energy Services: TEP serves more than 432,000 electric customers in Southern Arizona. UniSource provides natural gas and electric service to about 256,000 customers in Northern and Southern Arizona. Both TEP and UniSource stand ready to help customers facing financial hardships due to the pandemic. TEP, UniSource and their Tucson, Arizona-based parent company, UNS Energy Corporation, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean.

Media Contacts:
APS: Jill Hanks, Jill.Hanks@aps.com, 602-330-5455
SRP: Kathleen Mascareñas, Kathleen.Mascarenas@srpnet.com, 602-236-2585
Southwest Gas: Amy Washburn, Amy.Washburn@SWgas.com, 602-395-4090
TEP and UniSource: Joseph Barrios, jbarrios@tep.com, 520-884-3725

Customers of Arizona Public Service Company (APS) will soon power their homes and businesses with more clean energy. Earlier this year, APS announced a bold commitment to deliver 100% clean, carbon-free electricity to customers by 2050. By the end of 2021, APS will harness the power of Leeward Renewable Energy’s (Leeward) advanced GE wind turbine technology to help meet Arizona’s growing energy demands.

APS and Leeward contract to bring New Mexican wind power to Grand Canyon State

PHOENIX and DALLAS – Customers of Arizona Public Service Company (APS) will soon power their homes and businesses with more clean energy. Earlier this year, APS announced a bold commitment to deliver 100% clean, carbon-free electricity to customers by 2050. By the end of 2021, APS will harness the power of Leeward Renewable Energy’s (Leeward) advanced GE wind turbine technology to help meet Arizona’s growing energy demands.

APS has entered into a power purchase agreement (PPA) with Leeward to purchase wind energy output from Leeward’s two Aragonne Wind facilities. The PPA resulted from a September 2019 Wind Request for Proposal. This PPA enables Leeward to sell 200 megawatts of wind generation to APS over a term of 20 years through the repowering of Leeward’s existing 90-megawatt Aragonne Wind project and the construction of its 145-megawatt Aragonne Mesa Wind project. Both facilities are located within Guadalupe County, New Mexico.

Leeward and APS have a longstanding partnership. APS first purchased power from the legacy 90-megawatt Aragonne Wind farm in 2006 when the project began operating commercially. Repowering of this existing project, coupled with the new wind generation, fits squarely with APS’s efforts to advance Arizona’s clean energy future by adding new renewable resources to its energy mix and bringing customers direct cost-saving benefits through energy efficiency products and smart energy home programs.

"By working with supplier partners like Leeward, APS is advancing toward our target of having 45% of our generation portfolio in renewable energy by 2030 on the path to 100% clean energy by 2050. We are moving toward that future while continuing our focus on serving customers with reliable, affordable energy."

“Renewable energy resources like this wind power are important to a diverse and increasingly clean energy mix for Arizona,” said Brad Albert, APS Vice President of Resource Management. “By working with supplier partners like Leeward, APS is advancing toward our target of having 45% of our generation portfolio in renewable energy by 2030 on the path to 100% clean energy by 2050. We are moving toward that future while continuing our focus on serving customers with reliable, affordable energy.”

This project will modernize Leeward’s existing wind assets and add significant generation capacity to its Guadalupe County, New Mexico, renewable energy complex. Together, both companies will use wind resources as a clean power solution for APS customers in Arizona.

“Leeward is pleased to partner with APS on an innovative project that will repower one of our legacy wind assets and also enable the construction of a new wind facility, bringing economic benefits to the local community,” said Andrew Flanagan, Chief Development Officer at Leeward. “We look forward to working alongside the APS team as we continue to actively develop new wind, solar and energy storage projects across the U.S.”

About APS
APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

About Leeward
Leeward Renewable Energy is a growth-oriented renewable energy company that owns and operates a portfolio of 21 wind farms across nine states, with 20 in operation and one under construction, totaling approximately 2,000 megawatts of generating capacity. Leeward is actively developing new wind, solar, and energy storage projects in energy markets across the U.S. Leeward is a portfolio company of OMERS Infrastructure, an investment arm of OMERS, one of Canada's largest defined benefit pension plans with C$109 billion in net assets (as at December 31, 2019). For more information, visit www.leewardenergy.com.

The challenges of 2020 that our state is facing together, from COVID-19 to summer heat, led Arizona Public Service (APS) to update a proposal earlier this year to provide customers with more smart energy choices designed to lower their electricity costs over the long-term.

ACC approves additional relief resources and energy efficiency programs for APS customers

PHOENIX – The challenges of 2020 that our state is facing together, from COVID-19 to summer heat, led Arizona Public Service (APS) to update a proposal earlier this year to provide customers with more smart energy choices designed to lower their electricity costs over the long-term.

Today, the Arizona Corporation Commission (ACC) approved this plan for customer assistance and energy conservation programs for businesses, schools, nonprofit organizations and residents.

These new resources come alongside $8 million in shareholder funds that APS has committed to customers and communities in pandemic relief, refunds to customers on their summer bills following ACC approval to redirect previously collected energy efficiency funds to bill relief during the pandemic and the recent news of holding service disconnections until the end of 2020 to support Arizonans who may be struggling financially.

Energy efficiency programs save customers money and provide a cleaner energy mix for Arizona by reducing the amount of power that must be generated to meet customers’ energy needs. With the ACC’s approval today, APS is directing funds collected through a line item on customer bills for energy efficiency programs into customer resources such as: 

• Emergency HVAC Assistance: Customers facing unexpected costs for emergency HVAC replacements for homes and small businesses can request support. Eligible residential customers can receive up to a $1,200 rebate on qualifying SEER units. Small businesses can qualify for a free HVAC tune-up and up to a 75% rebate on HVAC replacement expenses up to $10,000. 
• Home Weatherization Improvements: Income-qualified customers can benefit from free home weatherization improvements, up to $9,000 per home, with overall funding for projects of this kind increased more than 50%. The additional funding includes weatherization projects available to limited-income multi-family housing.
• Special Incentives for Schools and Nonprofit Organizations: Title 1 public schools -- those serving a high population of limited-income students – and eligible nonprofit organizations that provide human and health services can qualify for free HVAC services and receive special incentives for HVAC equipment and other improvement projects.
• In-home Products and Services: Customers interested in learning about ways they can be energy efficient can take advantage of our free Virtual Energy Check-up for their homes and request a free LED lightbulb kit through our new APS Marketplace. Today’s plan approval also provides more customers with personalized, seasonal home energy reports that include savings tips and information on available resources and incentives.

"We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic."

Along with our energy efficiency programs, the new APS Marketplace helps customers save time and money by providing a one-stop, online shop for smart home energy equipment. Browse the APS Marketplace and receive a free LED lightbulb kit by visiting marketplace.aps.com.

"During difficult times such as these we know how important it is to provide support and choices to help customers reduce their energy bills,” said Monica Whiting, APS Vice President, Customer Experience. “We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic. Adding even more options to help customers save money by conserving energy is good for Arizonans and our state’s energy future.”

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

On August 18 and 19, we asked you to conserve energy during the time of day when demand is the highest: 3 p.m. - 8 p.m.

On August 18 and 19, we asked you to conserve energy during the time of day when demand is the highest: 3 p.m. - 8 p.m. That’s typical weekday behavior for most of our customers who are on time-of-use service plans, such as Saver Choice, but not as familiar to those on our standards plans, who pay the same amount for energy all day.

Why did we make the call to conserve? Simply put: supply and demand. Weather drove up regional demand for energy to levels that met – and in some cases, exceeded – supply. The western United States was in the midst of a regional heat wave, driving excessive heat warnings in 12 states. That heat strained regional energy markets, especially in areas where such temperatures are not the norm.

During that week of intense heat in the West, several utilities and system operators across the region declared energy emergencies – from Public Service Company of New Mexico to the California Independent System Operator to Salt River Project here in Arizona. There was not enough energy in the regional market to make up for shortfalls – whether due to unexpected conditions, such as a wildfire, or inadequate planning.

APS never reached emergency status. As a local utility in Arizona, we know what it takes to prepare for the heat. After all, summer is our season, and our employees work year-round to be ready to deliver reliable power during the hottest days of the year. In fact, we plan for a 15% reserve margin, a cushion of more power than we think our customers will need. That margin gives us more ability to handle the unexpected and to serve residents and businesses throughout the state when they need it most.

In addition, our time-of-use service plans are designed with supply and demand in mind. On-peak prices are higher because that is when energy is in larger demand, but tighter supply. The plans send you a price signal to conserve at the most critical hours – saving on your bill if you shift energy use to other times when it’s cheaper – and helping the whole system stay in balance.

So, if APS was never in an emergency situation, why did we ask you to conserve power on such hot days? We made that request out of an abundance of caution to ensure we’d have enough power to manage the unexpected, given so many of our usual back-up resources in the region were heavily strained. And you came through, with an up to 3% reduction in energy demand on our system due to your voluntary conservation during the critical hours of those days.

We never ran short of resources to meet customer needs even when California utilities were forced to impose rolling blackouts. Indeed, outside of critical peak times, we were able to support our utility partners in the region by selling them our excess energy (but only when our own customers did not need that energy). Every dollar from these sales is passed directly back to customers through our Power Supply Adjustor line on your bill.

Please know that we don’t ask you to conserve energy unless reliable service for our customers is at risk due to extreme conditions. It’s not a request that we take lightly. In fact, this August was the first time in 16 years that we called for voluntary energy conservation. It’s definitely out of the ordinary, and we appreciate the response from our customers. Your actions made a difference!

Rest assured that we are carefully planning and running our operations based on your energy needs. We are dedicated to providing affordable and reliable service to our customers – no matter the weather.

With many Arizonans facing challenging times due to COVID, loss of income, altered work and school schedules and recent record heat, APS wants to ease the burden for those struggling to pay their electric bills.

Assistance is Available for Customers in Need

PHOENIX – With many Arizonans facing challenging times due to COVID-19, loss of income, altered work and school schedules and recent record heat, APS wants to ease the burden for those struggling to pay their electric bills. Residential and business customers will not have their service disconnected for non-payment through the end of the year. Late fees will continue to be waived during this time.

Early in the pandemic, APS took action by voluntarily suspending disconnects for non-payment and waiving late fees effective March 13. Then, on June 1, a seasonal hold on disconnects took effect for residential customers of all regulated utilities, which expires Oct. 15. Through the summer months, APS also kept a hold in place for business customers and continues to offer support and resources to both residential and business customers ranging from financial assistance and ways to manage bills to tips on how to save money.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers,” said Monica Whiting, Vice President, Customer Experience. “As a local company with a commitment to the communities we serve, APS is offering peace of mind for those unable to currently pay their bill. Additionally, our essential workers remain dedicated to providing reliable electrical and customer service around the clock.”

While customers will not be disconnected for non-payment through Dec. 31, 2020, APS encourages customers to seek assistance now if they know they are already behind on balances owed. Programs customers may qualify for could fully cover or significantly reduce past due balances, and it’s a good idea to explore those options now to avoid a potential year-end rush, according to Whiting. Plus, paying even a small amount will help the balance owed from continuing to grow. APS includes another helpful resource on bills that shows whether a different service plan could save customers money. Customers can switch plans at any time.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers"

APS is here to help.

• We offer flexibility in paying past due bills, including giving customers more time to pay. Customers can make a payment arrangement themselves by visiting aps.com or they can call us to help set up a plan.
  
  
• We urge customers struggling to pay or whose financial circumstances have changed to check in with us. These customers may qualify for support ranging from a $100, one-time bill credit for residents and $1,000 for small businesses to crisis bill assistance up to $800 a year and an ongoing 25% discount off their energy use.
  
  
• We are committed to assisting with customer and community needs. That’s why we have pledged $8 million in shareholder-funded pandemic relief. While almost $7 million of this total is specific to customer assistance, it also includes support for Arizona tribal communities, the Arizona Coronavirus Relief Fund and nonprofits like food banks which are seeing increased demand for services. This financial pledge is one of the largest commitments of any utility in the country.
  
  
• To explore support options and programs like Budget Billing, Preferred Due Date, Autopay and Safety Net – or to connect to additional assistance like Project Share and 211 Arizona – customers can visit aps.com/support. Visit aps.com/tips for ways to save on monthly electric bills, including customized information for the different service plans we offer. Or, contact the APS Customer Care Center. Our advisors are available to assist in English and Spanish 24 hours a day, seven days a week at (602) 371-7171 or (800) 253-9405.

 

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Media contact
Jill Hanks 
602-330-5455 or jill.hanks@aps.com

aps.com/newsroom

Last year, 66,000 APS customers lost service when balloons hit power lines. APS offers suggestions to reduce outages and keep customers safe.

Last year, 66,000 APS customers lost service when balloons hit power lines. APS offers suggestions to reduce outages and keep customers safe.

Last year alone, balloons caused 83 power outages in APS service territory, interrupting service to nearly 66,000 APS customers. Among outages caused by balloons so far this year, one affected more than 14,000 APS customers, but most balloon-related outages take place between Valentine’s Day and graduation season.

When released outdoors, Mylar balloons can travel great distances and are non-biodegradable. To keep balloons from wearing out their welcome and to stay safe around power lines, APS suggests:

• Only using balloons indoors and away from overhead power lines. Even non-metallic balloons can become entangled in lines and cause an outage.
• Always attaching a weight to metallic balloons or keeping them tethered at all times.
• Never playing with balloons, kites or drones around overhead power lines.
• Always deflating balloons and disposing of them properly when no longer in use.
• Always assuming power lines are energized. Keep yourself, your equipment and all other items at least 100 feet away from power lines.

Media Contact:
Lily Quezada
(602) 250-4643

Arizona’s largest electricity provider and national business group work with companies to identify and evaluate technologies to meet clean energy goals

Arizona’s largest electricity provider and national business group work with companies to identify and evaluate technologies to meet clean energy goals

PHOENIX and WASHINGTON, D.C. – Feb. 12, 2020 – Today, Arizona Public Service (NYSE: PNW) and national business organization

“Working with AEE gives us direct access to the expertise and vision of industry leaders across a wide range of innovative, clean energy technologies."

Through Arizona Clean Energy Future, APS is pioneering a new approach to modernizing the electric power system. It is tapping into AEE’s vast network to engage external industry experts to help imagine, evaluate and implement solutions for providing safe, reliable, affordable electricity from carbon-free resources, as well as supporting a transition to electric vehicles. This ground-breaking initiative can potentially serve as a model for other utilities to identify solutions to reduce greenhouse gas emissions, improve grid resilience and better engage customers.

 

Arizona Clean Energy Future brings APS together with AEE and 13 of AEE’s member companies to gain additional insight into the capabilities of new and emerging clean energy technologies and services and how they can all work together to meet the electric power needs of the future. The effort is led by AEE Senior Managing Director Lisa Frantzis with participating member companies Arcadia, EnergyHub, EVgo, Form Energy, Highland Electric Transportation, Landis+Gyr, Modern Energy, NuScale Power, Pattern Energy, Recurve, Siemens, sPower, and Uplight.

 

Through working groups focused on electrifying transportation, grid flexibility, expanding low-carbon generation capacity and maximizing clean energy use, APS experts and industry representatives will identify the most promising solutions for near-term and longer-term use. The jointly developed ideas will be tested in pilots or incorporated into APS filings such as Integrated Resource Plans, Demand Side Management Plans, and Renewable Energy Standards.

 

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’ current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of

Media Contact:
APS Media Line
(602) 250-2277

Today marks a historic milestone in the 134-year history of Arizona’s largest electricity provider as Arizona Public Service (NYSE: PNW) announces a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050.

Firm commitment to affordable, reliable service joined by a bold initiative that benefits economy, environment

Learn more about our clean energy commitment

PHOENIX – Today marks a historic milestone in the 134-year history of Arizona’s largest electricity provider as Arizona Public Service (NYSE: PNW) announces a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050. The company has been on a trajectory of increasingly clean energy through solar power innovation, major investments in energy storage technology, carbon-free nuclear operations and advances in energy efficiency solutions. Now, the company’s destination for that path is set as the boldest clean-energy goal of all Arizona electric companies, as well as one of the most ambitious in the country.

The goal includes a nearer-term 2030 target of achieving a resource mix that is 65 percent clean energy, with 45 percent of our portfolio coming from renewable energy. APS will end all coal-fired generation by 2031, seven years sooner than previously projected.

“We see incredible things ahead for Arizona, and are excited to power our state’s future with electricity that is 100 percent clean,” said APS Chairman and CEO

“We see incredible things ahead for Arizona, and are excited to power our state’s future with electricity that is 100 percent clean”

"This is an important day for APS, our customers and Arizona. Our clean energy plan will be guided by sound science, and will encourage market-based solutions to climate issues. Through increased collaboration with our customers, regulators and other stakeholders, we expect to achieve environmental and economic gains without undermining our commitment to affordable, reliable service," Guldner said.

Pathways to 100 Percent Clean

On the journey to a carbon-free future, APS plans to ensure reliability and affordability through intelligent investments in renewable resources and developing technologies, nuclear power produced at Palo Verde Generating Station and energy efficiency and other programs for customers. Achieving this 100 percent clean goal while maintaining reliability of service at affordable rates for customers also will rely on:

• Existing power sources in the near term, including some natural gas, as APS makes a sensible transition to clean generating resources. In time, APS expects technological advances to eliminate the need to supplement renewable energy with even low-emitting carbon resources like natural gas in order to maintain reliable service around the clock at reasonable prices.
• Continued modernization of the electric grid as APS builds an advanced infrastructure that is more responsive and resilient, supports more renewables, minimizes outages and provides customers more choice and control over their energy decisions.
• Energy storage solutions to increase the effectiveness of renewable resources and provide more clean energy to customers after the sun has set. These will include APS's previously announced plans for an 850-megawatt expansion of large-scale energy storage, mostly paired with the company’s innovative solar farms.
• Policy decisions that leverage market-based technology and innovation and keep Arizona and its utility industry an attractive place to invest.
• Electrification of the state’s different economic sectors, particularly the transportation sector and specific building applications. In addition to supporting affordability for utility customers, electrification will drive a cleaner environment and more energy-efficient operations throughout the economy.
• Evolving regional and market-based solutions such as participation in the Western Energy Imbalance Market, which is saving customers tens of millions of dollars each year.

Collaboration Will Be Fundamental to Success

After the Integrated Resource Plan process in 2018, Arizona’s experience with Proposition 127 and the Arizona Corporation Commission’s efforts to update the state’s energy rules, APS took a hard look at its generation mix and future plans. APS spent more than a year engaged with a variety of stakeholders including customers, business organizations and non-governmental organizations. This plan reflects those experiences and discussions.

Collaboration with stakeholders and regulators will be key to the plan’s ultimate success, with full transparency regarding APS’s roadmap and progress through Arizona’s established process of Integrated Resource Plans. Flexibility, reliability and affordability will remain fundamental planning principles that will guide the addition of carbon-free resources at a reasonable cost and on pace and scale with customers’ growing and changing energy needs.

"Our existing generation facilities, employees and communities have made possible the affordable and reliable energy APS has delivered to customers for decades,” Guldner said. “As we set out to generate only clean power by 2050, it will mean transitioning away from coal. We do not take that transition lightly, and are committed to working with our employees and stakeholders on the economic and other effects of retiring those assets."

APS also acknowledges that some of the solutions needed to achieve the goal are in early stages or even yet to be developed, and that realizing the full potential and benefits of a completely clean energy mix will take partnership. APS’s progress to date and developing this goal would not have been possible without the support from an array of stakeholders.

"As a leader in innovation, ASU is excited to see Arizona’s largest electricity provider reimagine our state’s energy sector with this bold commitment to clean power generation,” said Dr. Michael M. Crow, President of Arizona State University. “We are excited to be among the early collaborators in APS’s approach, which will include diverse stakeholders from across Arizona, in charting this course to a carbon-free future so imperative to our long-term quality of life."

"This is a bold and historic decision that is coming at an important time,” said Patrick Graham, State Director, The Nature Conservancy."APS's commitment to a clean economy in Arizona demonstrates the kind of leadership that will create momentum to put us on a path where Arizonans, now and in the future, can thrive. Arizonans expect sustainable communities, a healthy environment and access to good jobs."

The benefits of a 100 percent clean power portfolio will include helping customers achieve their own sustainability goals and attracting more employers to Arizona who want to be served fully by carbon-free resources at a reasonable cost and without compromising reliability.

"This landmark clean energy goal helps further differentiate Arizona’s leading position as a strategic, forward-thinking market to do business, especially with many companies placing emphasis on their own sustainability targets,” said Chris Camacho, President and CEO of the Greater Phoenix Economic Council.

"Arizona Public Service is taking the lead among U.S. utility companies to achieve 100 percent carbon free energy,” said Nat Kreamer, Chief Executive Officer, Advanced Energy Economy. “Advanced energy technologies like renewable energy, electric vehicles, storage, energy efficiency and nuclear will all play important roles. Advanced Energy Economy and its member companies are already working with APS to find innovative solutions that can help achieve its clean energy goals, and we look forward to continuing this work together."

"Our commitment is to maintain a leadership role in shaping a forward-thinking, healthy and prosperous Arizona where people can build a better life,” said Guldner. "We believe this initiative will encourage economic development in clean and innovative industries, create thousands of jobs and advance a healthy environment. Now comes the hard work of making it happen, which we are excited to carry out with others dedicated to securing a bright future for Arizona."

APS serves about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of clean, safe and reliable electricity. Using a balanced energy mix that is 50 percent carbon-free, APS has one of the country’s most substantial renewable energy portfolios and is a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Media Contact:
Suzanne Treviño
(602) 250-2277

Analyst Contact:
Stefanie Layton
(602) 250-4541

Palo Verde Generating Station is working with researchers at Sandia National Laboratories to identify efficient and cost-effective strategies to reduce water use at the plant.

Palo Verde Generating Station is working with researchers at Sandia National Laboratories to identify efficient and cost-effective strategies to reduce water use at the plant.

Sandia has developed a first-of-its-kind comprehensive system dynamics analysis that shows power plants how to save money and reduce water use in cooling. The Sandia researchers have also redesigned and patented an air cooling system to make waterless cooling more energy efficient and possible over a wider range of operating conditions.

 “This is an exciting and innovative approach as we explore the most efficient and cost-effective strategies to reduce water use,” said Jeff Brown, consulting engineer at Palo Verde. “This partnership with Sandia is in line with our continuing commitment to lower costs and protect precious natural resources, and we’re looking forward to potential solutions that could serve not only Palo Verde but other plants in the APS fleet.”

Typically, large power plants are located near lakes or rivers. However, due to its desert location, Palo Verde uses treated wastewater for cooling. Arizona’s effluent water resource has become more expensive as other customers have emerged. Palo Verde is looking to reduce the plant’s water use by about 9 million gallons a day. Annually, that savings is roughly equivalent to a 16 square mile pool of water one foot deep.

“This is an exciting and innovative approach as we explore the most efficient and cost-effective strategies to reduce water use” 

“We jumped at the opportunity to tackle this problem for Palo Verde because solutions that work for Palo Verde could also work for other plants too,” said Sandia Nuclear Engineer Bobby Middleton.

Sandia researchers have finished the first phase of the project by developing the analysis software. The next phase involves using the software to identify the most promising water saving technologies, including alternative water treatment approaches, as well as dry and hybrid coolers that use supercritical carbon dioxide instead of the standard refrigerants in use in commercial technology. The final phase of the project involves testing the most promising technology in a laboratory setting in the hopes that a cost-effective solution can be installed at Palo Verde in 2026.

“Water-saving technologies for energy production are critical for scientists and engineers to consider today,” said Sandia Chemist Patrick Brady.

APS has once again lowered customer rates as a result of federal tax reform. As recently approved by the Arizona Corporation Commission, this month APS started returning the third phase of savings to customers related to federal corporate tax cuts.

PHOENIX – APS has once again lowered customer rates as a result of federal tax reform. As recently approved by the Arizona Corporation Commission, this month APS started returning the third phase of savings to customers related to federal corporate tax cuts.

Customers are receiving a one-time bill credit applied to all kilowatt hours billed in August, September and October 2019. This credit appears on December bills as a line item called TEAM One-time Adjustment. In addition, more savings from this third phase will be included on customers’ future bills in the existing credit line item called Tax Expense Adjustor. Each customer’s savings will vary based on actual energy usage.

Customers started receiving these tax savings in March 2018, and a second wave took effect beginning with their bills in April 2019. The third wave starting this month marks the final set of savings customers will receive through bill credits thanks to federal tax reform.

Media contact
Suzanne Treviño
602-739-4955

Arizona Public Service announced today changes in its senior leadership team at Palo Verde Generating Station. Executive Vice President and Chief Nuclear Officer Bob Bement will retire and Maria Lacal, currently Senior Vice President, Regulatory and Oversight, is appointed his successor effective January 21, 2020.

PHOENIX - Arizona Public Service announced today changes in its senior leadership team at Palo Verde Generating Station. Executive Vice President and Chief Nuclear Officer Bob Bement will retire and Maria Lacal, currently Senior Vice President, Regulatory and Oversight, is appointed his successor effective January 21, 2020.

Bement joined APS in 2007 as the plant’s Vice President of Site Operations before being promoted to Senior Vice President in 2011 and the top spot in 2016. His distinguished nuclear career included leadership positions with Arkansas Nuclear One and Clinton Power Station and began in the U. S. Navy as a nuclear-trained electrician serving aboard submarines.

 

“Bob played an integral role in restoring Palo Verde to its rightful place as a top performer in the U.S. nuclear industry. We will miss his experience, wisdom and perspective on our executive team.”

"I want to thank Bob for his tremendous leadership at the Palo Verde Generating Station and for his invaluable contributions to APS,” said Jeff Guldner, Chairman, President and CEO of APS. “Bob played an integral role in restoring Palo Verde to its rightful place as a top performer in the U.S. nuclear industry. We will miss his experience, wisdom and perspective on our executive team."

Lacal joined APS in 2007 as Director of Strategic Projects at Palo Verde. In 2011, she was promoted to Vice President of Operations Support and subsequently promoted to Senior Vice President, Regulatory and Oversight in 2015. Prior to joining APS, she served as Director of Operations Support for the nuclear division of Florida Power & Light Company and held other management positions at Turkey Point Nuclear Plant.

She becomes only the second woman in the United States to be named a Chief Nuclear Officer and the first at Palo Verde, the nation’s largest energy producer for 27 consecutive years.

“Maria has long been a trailblazer and I know she will bring incredible energy and passion to this role,” said Guldner. “Her leadership skills and strong nuclear experience make her the right person to lead Palo Verde into the future. I am excited to work with her and the entire Palo Verde team on our mission to deliver clean, reliable and affordable energy to our customers.”

Lacal earned a Bachelor of Science degree in civil engineering from the University of Miami. She completed the Harvard Business School Advanced Management Program in 2015.

She obtained a U.S. Nuclear Regulatory Commission senior reactor operator license in 1996. She also has chaired the Academy Council for the National Academy for Nuclear Training, and currently serves on the U.S. Women in Nuclear executive steering committee. She also serves on the national board of advisors for the Eller College of Business at the University of Arizona.

In 2018, Palo Verde’s three operating units generated 31.1 million megawatt-hours (MWh) of carbon-free electricity, providing environmentally friendly energy to more than 4 million homes and businesses in the Desert Southwest. The plant, with 2,500 full-time employees, 800 to 1,000 seasonal contractors and a more than $2 billion economic impact in Arizona, remains the only U.S. generating facility to ever produce more than 30 million MWh in a year, a feat that has been achieved each of the past 10 years and a total of 14 times.

Palo Verde is operated by APS and jointly owned by APS, Salt River Project, El Paso Electric Co., Southern California Edison Co., Public Service Co. of New Mexico, Southern California Public Power Authority and the Los Angeles Department of Water & Power.

Media contact
Jill Hanks
602-250-3040

Analyst contact
Stefanie Layton
602-250-4541

APS was named as one of the world’s “Top 100 Green Utilities” in an annual report released by Energy Intelligence, a global independent energy news and research provider.

APS was named as one of the world’s “Top 100 Green Utilities” in an annual report released by Energy Intelligence, a global independent energy news and research provider.

In its first appearance on the annual list published in EI New Energy, APS was ranked 71st. It is represented under its parent company’s name, Pinnacle West Capital. A total of 25 U.S. organizations made the list, including investor-owned and public utilities, and independent power producers.

“Our inclusion on this list reflects a concerted, long-term effort to make smart investments in a cleaner grid”

“Our inclusion on this list reflects a concerted, long-term effort to make smart investments in a cleaner grid,” said President Jeff Guldner. “The electricity we provide our customers is 50 percent clean and getting cleaner. We operate Palo Verde Generating Station, the nation’s largest carbon-free energy producer; and in the coming years, we plan to add more renewable energy, new electric vehicle infrastructure and energy storage technology that maximizes every megawatt generated to reliably meet customer demand.”

For its eighth annual list, Energy Intelligence evaluated each power producer’s “greenness” according to carbon dioxide emissions per megawatt hour of electricity produced, volume of renewable energy capacity and proportion of renewables to total capacity.

The 100 companies represent approximately 45 percent of the world’s power generating capacity across five continents.

APS submitted a rate case today designed to strengthen and diversify the state’s electricity delivery system while keeping costs affordable for APS’s customers.

PHOENIX – Arizona Public Service (APS) submitted a rate case today designed to strengthen and diversify the state’s electricity delivery system while keeping costs affordable for APS’s customers.

Learn more about the 2019 rate case.

“We prepared this filing with a focus on customers and to meet the energy needs of one of the fastest-growing states in the country,” said APS President Jeff Guldner. “Our efforts center on achieving cleaner air and integrating more renewables, important advances that require investment. We prioritized delivering these benefits while reducing our operating costs and minimizing the impact on customer bills.”

APS’s rate case is submitted at the direction of the Arizona Corporation Commission (ACC). In Arizona, regulated utilities like APS must use a formal ratemaking process to request ACC approval to recover costs already incurred. The ratemaking process, as well as monthly adjustors, ensure transparency and fairness to APS customers. Through multiple reductions, including bill credits from federal tax reform, residential APS customers’ monthly bills have been cut almost 6.5 percent since January 2018, for annualized savings of nearly $120 per household.

In this rate case, which is proposed to take effect in 13 months on December 1, 2020, APS is requesting a $184 million increase. Based on customers’ historical energy usage, the expected monthly bill impact for 95 percent of APS’s residential customers is between three and six percent, with an average of 5.4 percent. Rate cases are designed to allow reimbursement for improvements, and this amount includes a 2018 recommended opinion and order that supported cost recovery of emission control equipment at the Four Corners Power Plant. The filing also reflects investments in customer-focused programs, integration of new renewables and additional equipment for serving a growing customer base. Meeting the power needs of all customers with reliable service requires prudent investments in both maintaining infrastructure and building new projects.

In addition, the filing proposes options that will make it easier for customers to manage their accounts, including a simplified bill option and eliminating many fees. APS’s application also includes a pilot program to offer customers a “subscription rate.” Similar to calling plans offered by cell phone companies, this pilot would allow customers to know their fixed costs for a two-year period. More funding for Crisis Bill Assistance and an easier process for enrolling in limited-income programs, designed to help extend this support to more customers, are also part of the proposal.

Next steps in the ratemaking process, which typically lasts for at least one year, include the ACC setting a procedural schedule and hearing dates. Hearings are opportunities for stakeholders to provide their own recommendations in response to APS’s application. The process concludes with a vote by the ACC commissioners.

APS serves about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of clean, safe and reliable electricity. Using a balanced energy mix that is 50 percent carbon-free, APS has one of the country’s cleanest energy portfolios, including both Palo Verde Generating Station and renewable energy. The company is also a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

The Pinnacle West Capital Corp. Board of Directors announced that after 16 years with the company, Chairman, President and Chief Executive Officer Don Brandt will retire effective Nov. 15.

PHOENIX – The Pinnacle West Capital Corp. (NYSE: PNW) Board of Directors announced that after 16 years with the Company, Pinnacle West Chairman, President and Chief Executive Officer Don Brandt will retire effective November 15, 2019.

The Board of Directors elected current APS President Jeff Guldner to the board effective immediately, and appointed him Chairman of the Board, Pinnacle West President and CEO, and APS CEO succeeding Don Brandt in those capacities effective November 15, 2019. Guldner will continue to serve as President of APS.

Speaking on behalf of the Pinnacle West board, Lead Director Kathy Munro said they had worked to develop an orderly succession plan in the executive office for some time.

“Our employees, customers and shareholders have greatly benefited from Don’s remarkable leadership and his strong and steady hand. His impact extends beyond APS. Don is recognized nationally for his work in the nuclear industry, leadership in solar energy, and commitment to first responders and veterans. He is personally dedicated to making our communities better places to live and work, and his direct involvement in tackling some of the state’s biggest challenges is a tribute to Don’s character,” Munro said. “The board is confident that the new management team will continue to provide steady and thoughtful leadership.”

"Our employees, customers and shareholders have greatly benefited from Don’s remarkable leadership and his strong and steady hand. His impact extends beyond APS." – Kathy Munro, Lead Director, Pinnacle West Board of Directors

“I have total confidence that Jeff Guldner and his team will successfully navigate what will be a dynamic and new energy environment for APS and Arizona,” Brandt said. “This team is prepared to succeed for our customers and shareholders.”

“Without question, we face a rapidly changing energy future,” Guldner commented. “We remain dedicated to our communities, customers and employees as we provide clean, reliable and affordable energy to our growing state. These core priorities will continue to shape the way we manage our business going forward.”

Guldner was promoted to President of APS in 2018, and prior roles included executive vice president of public policy, general counsel and responsibility for Customer Service. Prior to joining APS in 2004, Guldner was a partner in the Phoenix office of Snell & Wilmer LLP. He is a Navy veteran.

Pinnacle West Capital Corp., an energy holding company based in Phoenix, has consolidated assets of about $18 billion, about 6,200 megawatts of generating capacity and 6,300 employees in Arizona and New Mexico. Through its principal subsidiary, Arizona Public Service, the Company provides retail electricity service to nearly 1.2 million Arizona homes and businesses. For more information about Pinnacle West, visit the Company’s website at pinnaclewest.com.

We are deeply saddened to report that an APS employee died, and another was injured, in an accident on Sunday night while they were performing planned maintenance in downtown Phoenix.

· Released by APS External Communications at 8:00 a.m. on July 5:

As of 7 a.m. today, the Wells Fargo building, the final customer impacted by Sunday’s tragic accident, is now operating on temporary power provided by two generators. These generators will allow the Wells Fargo building to operate while APS makes permanent repairs to equipment damaged in the accident.

We greatly appreciate the outpouring of support from the community, Phoenix Police and Fire Departments, our partners at the City of Phoenix and local businesses in the area. We thank our customers in the downtown corridor for their patience as crews worked around-the-clock to restore power safely.


· Released by APS External Communications at 11:30 p.m. on July 2:

Following the electrical accident in downtown Phoenix late Sunday night, APS crews have been working as quickly and safely as possible around the clock to restore service to the four business customers who lost power. The safety of our employees and those working on-site remains our top priority as we work through restoration efforts.
At 10:51 p.m. today, three of the four customers impacted are now fully restored. Those customers are the Phoenix Municipal Building, the Maricopa County Administrative Building and the Phoenix Convention Center South Hall.

The fourth customer, the Wells Fargo building, will require additional work before full restoration can occur. We are working with the customer to install generators as a temporary solution until permanent repairs can be made. We expect the generators to be delivered early tomorrow morning. Additional work will need to be completed to install the generators, and we expect the power to be temporarily restored by Wednesday evening.

We appreciate the patience of our customers as our crews work tirelessly to restore power.

• Released by APS External Communications at 5:45 p.m on July 1:

In the aftermath of last night’s electrical accident in downtown Phoenix, APS is mobilizing all needed company resources to build and implement a plan to restore service to four business customers who lost power. The accident will be fully investigated, and APS’s Security and Public Safety organizations are working in coordination with the City of Phoenix to manage lane closures at First Avenue and Washington Street and protect overall public safety in the area.

The four customers without power are the Wells Fargo Tower, the Phoenix Municipal Building, the Maricopa County Administrative Building and the Phoenix Convention Center South Hall. Power should be restored to three of these customers within the next 48 hours. The Wells Fargo tower may be without power for a longer period of time. We are working with all four customers to consider all options including on-site generators. No residential customers are impacted.

This tragic accident took the life of Rick Castillo, a long-time APS electrician, and injured another member of the crew late Sunday night. The two APS employees were replacing a cable in an underground network vault that houses electrical infrastructure. While performing this planned underground construction maintenance, an electrical flash and subsequent fire occurred. The injured employee sustained burns and was transported to the Maricopa County Burn Unit. He has been released and is at home with his family.

Our thoughts and prayers are with our employees and their families at this sad time.


• Released by APS External Communications at 5:45 a.m. on July 1:

We are deeply saddened to report that an APS employee died, and another was injured, in an accident on Sunday night while they were performing planned maintenance. They were working in downtown Phoenix in an underground vault that houses electrical infrastructure. The underground equipment involved serves downtown facilities and venues, some of which are without power today until the area can be deemed safe and repairs can be completed. The cause of the accident will be fully investigated.

Our focus is on the safety of those actively working the scene, the well-being of these employees’ co-workers and families and restoring power safely and quickly once repairs can begin. APS cannot provide an estimated time to have the power back on until more is known at the scene. These are the locations currently without power: Wells Fargo, Phoenix Municipal Building, the Maricopa County Administration Building and Phoenix Civic Plaza South. Additional sites are operating with partial power, including the Sheraton Phoenix Downtown.

APS is working closely with the City of Phoenix police and fire departments, with the fire department leading the on-site unified incident command center.

We are mourning the loss of a member of the APS family, Rick Castillo.

Released by APS External Communications at 3:45 p.m.:

We are mourning the loss of a member of the APS family. Rick Castillo was a loving husband, father, grandfather, son and man of faith. To his co-workers, he was a brother they called Rico.

He was highly regarded in his community for his work in youth and men’s ministry at his church and at APS for his 12 years of service as an electrician. Rick’s family has asked that their privacy be respected during this difficult time.

Our hearts are with the Castillo family as well as a member of Rico’s crew, who was injured last night in the same accident.

Arizona Public Service announced today that it will temporarily suspend disconnections for residential customers who are behind on their payments and launch a review of its disconnection policies.

Thorough review of disconnection policies to be initiated with community groups.

PHOENIX – Arizona Public Service announced today that it will temporarily suspend disconnections for residential customers who are behind on their payments and launch a review of its disconnection policies.

The decision was driven by a number of factors, including recent public comments at Arizona Corporation Commission Open Meetings and conversations with community stakeholders about customer care and safety; the onset of summer heat; and reports of a 2018 customer death in which heat may have been a contributing factor after electricity service was disconnected.

Our hearts go out to the family of the customer. The safety of our fellow Arizonans is our top priority. We want all our customers to stay connected, especially during the summer.

Over the next 30 days, we will conduct a thorough review of our disconnection policies. We will bring together a group of community organizations, advocates for limited-income customers and other public agencies to work together on the best options to help customers keep their service connected.

Customers will still be billed for energy usage during this suspension of disconnections, and responsible for paying their bills in a timely manner. APS offers a number of assistance programs including payment arrangements, due-date extensions and bill support programs. There are also options for customers who may want to pick a preferred due date, set up auto payment or enroll in the Safety Net program, a resource for customers who may need extra help with bill reminders.

Customers can reach our care center between 7 a.m. and 7 p.m. weekdays at 602-371-7171 (Phoenix area) or 800-253-9405 (outside Phoenix), as well as go to aps.com for more information.

We are working to serve our customers better and will use this time as an opportunity to improve the way we serve customers whose accounts become at risk of disconnection.

Memorial Day weekend marks a time families across Arizona remember those who have sacrificed their lives while serving our country. It's also the perfect time to spend time with family and friends.

Safety around water, aerial toys can help prevent power outages, injuries.

PHOENIX – Memorial Day weekend marks a time families across Arizona remember those who have sacrificed their lives while serving our country. For many, the weekend is also the start of summer breaks from school, graduations and the perfect time to spend time with family and friends.

APS offers the following tips to stay safe this holiday weekend and all summer long:
•Keep Mylar balloons indoors. Deflate and properly dispose of balloons in the trash. Released balloons can come in contact with overhead power lines, creating outages and extensive damage.
•Be cautious around pools. When cleaning a pool, make sure there are no power lines nearby to protect wiring from getting wet. Know where all the electrical switches and circuit breakers for pool equipment and lights are located and how to switch them off in an emergency.
•Keep your surroundings in mind. When flying drones, kites or other aerial toys, be aware of overhead lines and keep your distance.
•Avoid hanging outdoor lighting near water. The National Electric Code requires a minimum 10-foot vertical clearance over the water surface in a pool for popular backyard décor like string lights.
•Inspect extension cords for frays and broken plugs. Overloaded cords can lead to electric shock and serious injury. Select an extension cord rated best for the intended appliance, and outdoors, use only weather-resistant, heavy-gauge extension cords marked for that use.
•Call 811 before digging. Before you dig, it’s important to know where buried electrical lines may be in and around your yard. Arizona 811 can help you locate them.

Finally, APS customers can enjoy Memorial Day as an off-peak day, meaning customers on time-of-use plans will enjoy the lower-priced rates in their plan the full 24 hours of May 27. To save even more, consider closing blinds or curtains during the day and running ceiling fans counter-clockwise to help keep your home cool. Customers who aren’t sure which plan they are on or who want to check if they are on the best plan for them can review plan options and explore other savings resources and tips at aps.com/helping.

APS serves about 2.7 million people in 11 of Arizona’s 15 counties. Using a balanced energy mix that is 50 percent carbon-free, APS has one of the country’s most substantial renewable energy portfolios, and owns and operates the Palo Verde Generating Station, the largest producer of carbon-free energy in the nation. The company is also a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. Headquartered in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW)

APS announced today it is recognizing six companies for their outstanding service and added value as part of the annual Key Supplier Forum & Awards.

PHOENIX – APS announced today it is recognizing six companies for their outstanding service and added value as part of the annual Key Supplier Forum & Awards. Every year, APS selects and recognizes top-performing suppliers in various categories, which for 2018 include: customer service, performance, safety, value-add relationship and environmental sustainability.

“As one of the largest providers of clean, reliable and affordable energy in the Southwest, we value our key partners’ dedication to meeting our customers’ needs,” said Ann Becker, APS Vice President and Chief Procurement Officer. “These suppliers have provided mutually beneficial solutions that delivered savings and cleaner products and services for our customers.”

​“As one of the largest providers of clean, reliable and affordable energy in the Southwest, we value our key partners’ dedication to meeting our customers’ needs.” - Ann Becker, APS Vice President and Chief Procurement Officer

From a pool of more than 4,500 businesses, APS recognizes the following six companies:
• Diamond Communication (Customer Service) – for its swift and seamless execution to help notify more than 1 million customers of the transition to new APS service plans.
• GridX, Inc. (Performance) – for exceeding contract requirements and expertly delivering on all of APS’s needs during the recent rate transition, which led to savings for both customers and the company. GridX, Inc. is a minority-owned business.
• G.D. Barri & Associates, Inc. (Performance) – for its commitment to providing proactive, cost-effective technical and professional staffing services at APS’s Palo Verde Generating Station. G.D. Barri & Associates, Inc. is a woman-owned business.
• KBC (A Yokogawa Company) (Value-Add Relationship) – for demonstrating above-and-beyond information technology support that included shaping and implementing an effective model for APS to evaluate new technology solutions.
• S&C Electric Company (Environmental Sustainability) - for being a leader in environmentally sustainable practices across its business operations, which helps APS procure more environmentally friendly products.
• West States Energy (Safety) – for its impeccable safety record while working with APS on the construction of emissions control equipment that made the Four Corners Power Plant a cleaner generation source.

APS serves about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of clean, safe and reliable electricity. Using a balanced energy mix that is nearly 50 percent carbon-free, APS has one of the country’s most substantial renewable energy portfolios, and owns and operates the Palo Verde Nuclear Generating Station, the country’s top power producer and largest producer of carbon-free energy. The company is also a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS is seeking Arizona Corporation Commission approval to once again lower customer rates as a result of federal tax reform. This request will be the final of three adjustments related to federal corporate tax cuts.

Federal tax reform to deliver more than $100 a year in total savings for average electricity user

PHOENIX – APS is seeking Arizona Corporation Commission approval to once again lower customer rates as a result of federal tax reform. This request will be the final of three adjustments related to federal corporate tax cuts. Once approved, this latest reduction will bring the overall savings from the tax expense adjustor to nearly $9 per month, or $108 a year, for a customer using the average amount of electricity.

Customers started receiving these tax savings in March 2018, and a second wave took effect beginning with their bills in April 2019. The savings will vary based on actual usage and appear on monthly bills as a line item called “Tax Expense Adjustor.” Additional savings from lower APS operating costs and an innovative energy trading program, combined with the tax reform reductions, are lowering bills $14 per month, or $168 a year, for the average electricity user compared to one year ago.

“APS was one of the first companies to act on federal tax reform last year by passing the resulting tax savings back to customers, and it’s great to see those savings grow,” said Stacy Derstine, APS Vice President of Customer Service. “With triple-digit temperatures right around the corner, we encourage our customers to explore all the APS resources available to help them manage their bills. During our special 100 Days of Helping outreach effort we are striving to connect more customers to everything from ongoing bill discounts to balanced billing and energy savings tips before summer.”

​“APS was one of the first companies to act on federal tax reform last year by passing the resulting tax savings back to customers, and it’s great to see those savings grow.” - Stacy Derstine, APS Vice President of Customer Service

For APS customers who qualify financially, resources include the APS Energy Support Program, which provides a 25 percent discount on monthly energy bills, and Crisis Bill Assistance during a financial hardship like losing a job or facing an unexpected medical expense. All customers, however, can benefit from being on the best service plan for how they use energy, and most are eligible for Budget Billing, a consistent monthly charge that evens out the highs and lows of monthly bills for easier budgeting. More information about these programs and other helpful tips to manage monthly electricity bills can be found at aps.com/helping.

APS serves about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of clean, safe and reliable electricity. Using a balanced energy mix that is 50 percent carbon-free, APS has one of the country’s cleanest energy portfolios, including both Palo Verde Generating Station and renewable energy. The company is also a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).