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Business customer resources
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Account
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Registration
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Mobile app
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Landlord Services
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Meters
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Billing and payment
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Bill preferences
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Alerts
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About your bill
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Assistance
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Service plans
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Renewable options
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APS service
- Save money and energy
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Outages
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Outage Center options
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Account
-
Registration
-
Start, stop, move service
-
Mobile app
-
Landlord Services
-
-
Billing and payment
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Bill preferences
-
Alerts
-
About your bill
-
Service plans
-
Renewable options
-
APS service
-
Save money and energy
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Solution for business
-
-
Outages
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Outage options
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Economic development
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Economic development
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New Guidelines – More Customers Can Qualify
New, higher income guidelines could make it easier to qualify for the Energy Support program.
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We understand how important it is to help our customers get back on their feet during difficult times. If you or someone you know needs assistance with energy bills, we are here to help. We have programs that provide discounts to qualified limited-income customers, as well as programs to help customers to stay on top of their bills. You can also receive help through local agency partners across the state.
Payment assistance of up to $800 a year to cover your APS bill, for qualified customers who are experiencing a temporary financial bind.
Income eligibility requirements
Income eligibility requirements
Eligible customers can receive 25% off their energy bill with the Energy Support program and if you or someone in your home has a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity, you may apply to receive a 35% discount with our Energy Support with Medical program.
Temporary bill assistance, for qualified customers of up to $300 through The Salvation Army.
Find community resources and agencies that can provide assistance in paying your energy bill. 211 is the main source for health and human service information and referrals in the State of Arizona.
Emergency assistance program for renters
Are you struggling to pay your rent or energy bill due to the pandemic, or know someone who is? You may be eligible to receive rental and utility assistance, including your energy bill, for past-due, current or future months’ payments. See if you qualify using the links below.
Payment arrangements
Sometimes you need a little more time to pay your bill. With flexible payment arrangements that range from one to 12 months, you can spread out your past due amount to your future bill(s) giving you more time to pay.
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Look out for friends, neighbors and relatives
Safety Net
If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
Learn more
Medical Care program
Outage notifications for qualified customers who have a life-threating illness or use essential life-sustaining medical equipment that has a critical need for electricity.
Learn more
Heat related resources for summer
Many community agencies provide information on staying safe during high heat, including the Red Cross, Maricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.
Wellness visits
Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.
Weatherization
This program provides qualified customers with energy-efficient home improvements, to help save money on their electric bills.
Customers in the City of Phoenix
Or call 602-534-4444 ext. 4
Customers in all other areas
Helping your neighbors
Help your neighbors pay their energy bill by donating to Project SHARE or by giving with Power of Giving.
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