We are here to help customers through difficult times with a wide range of assistance programs for every level of need. Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers, as well as an Online Learning Program below to help you learn more about assistance programs. You can also find help through state and local programs.

Crisis Bill Assistance

Customers in a temporary financial bind may qualify for up to $1,000 per year in payment assistance to help cover their energy bills.

View Income Eligibility Requirements

Energy Support Programs

  • Energy Support Program: Customers may qualify for a 25% discount on their monthly energy bills.
  • Energy Support with Medical Program: If you or someone in your home has a life-threating illness or uses critical medical equipment that requires electricity, you may qualify for a 35% discount on your energy bill.

State & Local Assistance Programs

LIHEAP: The Low-Income Housing Energy Assistance Program (LIHEAP) works with Community Action Programs (CAPs) and other local providers to lower energy costs for those struggling to pay their energy bills. Learn More
Financial Help for Rent: The Arizona Department of Economic Security’s Emergency Rental Assistance Program (ERAP) provides qualified customers with up to $3,500 per month to help pay past-due, current or future months’ rent. Funds are subject to availability. See if you qualify
Financial Help for Mortgage & Utility: The Arizona Department of Housing’s Homeowners Assistance Fund (HAF) provides qualified customers with up to $25,500 in lifetime mortgage and utility assistance. Check Eligibility
Weatherization: You may qualify for free energy-efficient home improvements, such as extra insulation and A/C maintenance, to help you save energy and money. Learn More
2-1-1 Arizona: The 2-1-1 state program serves as Arizona’s main hotline for health and human services information. Dial 211 to find community agencies and resources in your area that can assist you with paying your energy bills. Learn More

Project SHARE

Qualified customers can receive up to $300 in temporary bill assistance our partnership with the Salvation Army’s Project SHARE program.

Payment Arrangements

Need a little more time to pay your bills? Payment Arrangements can help you get caught up. When you enroll, you can distribute your past-due balance over up to 12 months.

Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We’ve partnered with local organizations to provide heat relief assistance to our most vulnerable customers.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

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Cooling & Hydration Stations

Enjoy cool air and free water at one of our many stations throughout Maricopa County, Pinal County, and Yuma. The Salvation Army also offers relief stations during extreme heat.
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2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide eligible Arizonans with free rides to cooling shelters.

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Look Out for Friends, Neighbors and Relatives

Safety Net

If you or someone you know lives alone or relies on a support network, you may benefit from the Safety Net program. You can select a relative or friend to receive a copy of your energy bill so they can remind you when payments are due and more.
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Guest Roles

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access, you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.
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Medical Care Program

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.


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APS Online Learning Program

With so many options, it can be difficult to find the right assistance program for your needs. Through a series of quick, informative videos, the APS Online Learning Program provides an overview of all programs available for qualified customers, plus expert tips to help you save energy and money. You can also download our Participant Workbook to follow along, take notes and keep all the information handy in one place.

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Lesson 1

Welcome to the APS online learning program

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Lesson 2

Energy Support program 25% monthly discount

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Lesson 3

Energy Support with medical program 35% monthly discount

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Lesson 4

Crisis Bill Assistance program up to $1,000 in assistance annually

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Lesson 5

Rent and mortgage assistance - up to $3,500

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Lesson 6

Project SHARE up to $300 in assistance annually

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Lesson 7

Payment Arrangements

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Lesson 8

Safety Net program

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Lesson 9

Save energy and money with energy efficient tips

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Lesson 10


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Participant Workbook

Information from all lessons in one downloadable workbook

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