We understand how important it is to help our customers get back on their feet during difficult times. If you or someone you know needs assistance with energy bills, we are here to help. We have programs that provide discounts to qualified limited-income customers, as well as programs to help customers to stay on top of their bills. You can also receive help through local agency partners across the state.

Crisis Bill Assistance

Payment assistance of up to $800 a year to cover your APS bill, for qualified customers who are experiencing a temporary financial bind.

Income eligibility requirements

Energy Support program Options

Eligible customers can receive 25% off their energy bill with the Energy Support program and if you or someone in your home has a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity, you may apply to receive a 35% discount with our Energy Support with Medical program.


If you can't afford to pay your home heating or cooling bill, you may be able to get assistance from the federally funded program called Low Income Home Energy Assistance Program (LIHEAP). Visit their website or watch an overview.

Project SHARE

Temporary bill assistance, for qualified customers of up to $300 through The Salvation Army.

2-1-1 Arizona

Find community resources and agencies that can provide assistance in paying your energy bill. 211 is the main source for health and human service information and referrals in the State of Arizona.
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Emergency assistance program for renters

Are you struggling to pay your rent or energy bill due to the pandemic, or know someone who is? You may be eligible to receive rental and utility assistance, including your energy bill, for past-due, current or future months’ payments. See if you qualify using the links below.

Maricopa County
Yuma County
Other areas

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Payment arrangements

Sometimes you need a little more time to pay your bill. With flexible payment arrangements that range from one to 12 months, you can spread out your past due amount to your future bill(s) giving you more time to pay.


Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
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Medical Care program

Outage notifications for qualified customers who have a life-threating illness or use essential life-sustaining medical equipment that has a critical need for electricity.
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Heat related resources for summer

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.
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This program provides qualified customers with energy-efficient home improvements, to help save money on their electric bills.

Customers in the City of Phoenix
Or call 602-534-4444 ext. 4

Customers in all other areas

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Helping your neighbors

Help your neighbors pay their energy bill by donating to Project SHARE or by giving with Power of Giving.
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