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New Guidelines – More Customers Can Qualify
New, higher income guidelines could make it easier to qualify for the Energy Support program.
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We understand how important it is to help our customers get back on their feet during difficult times. If you or someone you know needs assistance with energy bills, we are here to help. We have programs that provide discounts to qualified limited-income customers, as well as programs to help customers to stay on top of their bills. You can also receive help through local agency partners across the state.
Emergency assistance program for renters
Are you struggling to pay your rent or energy bill due to the pandemic, or know someone who is? You may be eligible to receive rental and utility bill assistance, for past-due, current or future months’ payments. Funds are subject to availability. See if you qualify using the links below.
Crisis Bill Assistance
Payment assistance of up to $800 a year to cover your APS bill, for qualified customers who are experiencing a temporary financial bind.
Income eligibility requirements
Income eligibility requirements
Energy Support program Options
Eligible customers can receive 25% off their energy bill with the Energy Support program and if you or someone in your home has a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity, you may apply to receive a 35% discount with our Energy Support with Medical program.
LIHEAP Bill Assistance
Project SHARE Bill Assistance
Temporary bill assistance, for qualified customers of up to $300 through The Salvation Army.
2-1-1 Arizona
Find community resources and agencies that can provide assistance in paying your energy bill. 211 is the main source for health and human service information and referrals in the State of Arizona.
Heat relief programs available to you
The high-heat days of summer are here, and we have partnered with local organizations to provide heat relief assistance for our most vulnerable populations.
Emergency Shelter & Eviction Prevention
In partnership with St. Vincent de Paul, APS will help ensure families have shelter, through eviction-prevention assistance or emergency community shelters.
Cooling & Hydration Stations
Find stations now in Maricopa County, Pinal County, or Yuma; or see The Salvation Army’s cooling and hydration stations we've doubled statewide.
2-1-1 Arizona Transportation Program
We have partnered with Solari, Inc. and Lyft, to fill the transportation gap with free rides to cooling shelters for eligible Arizonans who call 2-1-1 Arizona.
Payment arrangements
Sometimes you need a little more time to pay your bill. With flexible payment arrangements that range from one to 12 months, you can spread out your past due amount to your future bill(s) giving you more time to pay.
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Look out for friends, neighbors and relatives
Safety Net
If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative or friend to also receive their APS bill so they can remind them when payment is due.
Learn more
Guest roles
When more than a reminder is needed. Reminders can offer peace of mind that the bill will be paid on time. But if you or someone you know also needs help managing their APS account, they can assign someone as a “guest” on their account. There are three levels of access, so they can’t pick which level works best for them. “Guests” are not financially responsible for the account but can help keep an eye on it.
Learn more
Medical Care program
Outage notifications for qualified customers who have a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity.
Learn more
Heat related resources for summer
Many community agencies provide information on staying safe during high heat, including the Red Cross, Maricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.
Wellness visits
Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.
Weatherization
This program provides qualified customers with energy-efficient home improvements, to help save money on their electric bills.
Customers in the City of Phoenix
Or call 602-534-4444 ext. 4
Customers in all other areas
Helping your neighbors
Help your neighbors pay their energy bill by donating to Project SHARE or by giving with Power of Giving.
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