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We’re here to help keep you connected

We recognize the financial impact many of our customers have been facing. We’re here to partner with and help our customers with flexible payment arrangements and other assistance options. For example, customers who had past-due accounts of $75 or more as of October 15, 2021, are being set up on an automatic 6-month payment arrangement to give more time to pay. So, if you are behind on your energy bill and have a past-due balance or become past-due we want to help keep you connected.


How you can avoid disconnection

If you have a past-due balance and are not currently on a payment arrangement, you can avoid potential disconnection if:

  • Your past-due balance is under $300 
  • You pay enough to get your past-due balance under $300
  • You pay 50% of your total outstanding balance due, which combines your current amount due and your past amount due
  • You set up a payment arrangement (check eligibility)

If you are currently on a payment arrangement, you can avoid potential disconnection if:

  • You pay the payment arrangement amount due and your current changes for electricity by your bill due date
  • You make your payment arrangement installment by your bill due date to keep the arrangement active

If you need a longer payment arrangement, please contact us and we will work together on a solution that works for you and your budget.


Flexible payment arrangements

Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements.

  • Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
  • Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
  • You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. Here is a sample of what your bill may look like.
  • You can set up payment arrangements online ranging from one month to 12 months.
  • If you are unable to pay your payment arrangement amount by the bill due date, your payment arrangement will be broken. This means your account is eligible for disconnection, if you are past-due more than $300. But don’t worry, contact us and we will work with you to set up a new payment arrangement, if needed.

If you have additional questions, please call us at 602-371-7607 (800-253-9409), 24 hours a day, 7 days a week.

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More helpful options
We have programs to help you pay down your bill, tips to help you save energy, a plan comparison tool to make sure you are on the right plan and opportunities help others with their energy bills. Learn about all of your options below:

Assistance programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support program Options

Eligible customers can receive 25% off their energy bill with our Energy Support program or 35% off with our Energy Support program with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Heat relief programs available to you

The high-heat days of summer are here, and we have partnered with local organizations to provide heat relief assistance for our most vulnerable populations.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families have shelter, through eviction-prevention assistance or emergency community shelters.

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Cooling & Hydration Stations

Find stations now in Maricopa County, Pinal County, or Yuma; or see The Salvation Army’s cooling and hydration stations we've doubled statewide.
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2-1-1 Arizona Transportation Program

We have partnered with Solari, Inc. and Lyft, to fill the transportation gap with free rides to cooling shelters for eligible Arizonans who call 2-1-1 Arizona.

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Helpful options

Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment options

You have options when it comes to paying your bill, you can pay however works best for you.

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Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative or friend to also receive their APS bill so they can remind them when payment is due.
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Guest roles

When more than a reminder is needed. Reminders can offer peace of mind that the bill will be paid on time. But if you or someone you know also needs help managing their APS account, they can assign someone as a “guest” on their account. There are three levels of access, so they can’t pick which level works best for them. “Guests” are not financially responsible for the account but can help keep an eye on it.
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Medical Care program

Outage notifications for qualified customers who have a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity.
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Heat related resources for summer

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.

Ways to save

Money-saving rebates

Get money back with energy efficiency rebates

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Plan comparison tool

Find the plan that’s best for you

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Energy Analyzer Survey

Get customized money-saving tips

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Energy bill scams during COVID-19

Scammers are using this time to try and get people to fall victim to their scams. If someone calls, texts, emails or appears at your home demanding immediate payment of your utility bill and threatening to cancel your service, it’s most likely a scam. We never contact our customers in this way to demand immediate payment.
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