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We’re Here to Keep You Connected

The summer moratorium on residential disconnections ended on October 15, 2022. Customers with a past-due balance of $75 or more were put on a one-time, automatic 6-month payment arrangement to give them more time to pay off their balance.

Payment Arrangements
Payment arrangements are a way for you to have more time to pay past-due balances to avoid disconnection of service by spreading out your balance due over a set time period. Your payment arrangement amount is calculated by dividing your past-due balance over 6 months. Each month, the total amount due on your bill include the payment arrangement amount and your current charges for electricity. If you do not pay the total amount due by your bill due date, your payment arrangement will be considered broken. If you break your payment arrangement and you owe more than $300, your power may be disconnected. If your service becomes disconnected, you will need to pay your total past-due balance to have your service turned back on. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. If you or someone you know needs assistance, we can help. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.

Please note: If you’re enrolled in Budget Billing, your account may be removed from the program if there is a past-due balance.

Residential Late Fees
Starting in February 2023, residential customers who are seven days past-due on their current bill may be charged a late fee. The fee will appear on their energy bill and is calculated as 1.5% of the past-due amount.

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More Helpful Options
We have programs to help you pay down your bill, tips to help you save energy and opportunities to help others with their energy bills. Learn about all of your options below:

Assistance Programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support Program Options

Eligible customers can receive 25% off their energy bill with our Energy Support program or 35% off with our Energy Support program with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We’ve partnered with local organizations to provide heat relief assistance to our most vulnerable customers.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

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Cooling & Hydration Stations

Enjoy cool air and free water at one of our many stations throughout Maricopa County, Pinal County, and Yuma. The Salvation Army also offers relief stations during extreme heat.
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2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide eligible Arizonans with free rides to cooling shelters.

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Payment Options and Alerts

Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment Options

You have options when it comes to paying your bill, you can pay however works best for you.

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Look Out for Friends, Neighbors and Relatives

Safety Net

If you or someone you know lives alone or relies on a support network, you may benefit from the Safety Net program. You can select a relative or friend to receive a copy of your energy bill so they can remind you when payments are due and more.
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Guest Roles

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access, you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.
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Medical Care Program

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.

 

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Ways to Save

Money-saving Rebates

Get money back with energy efficiency rebates

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Energy Saving Tips

Find tips to save in every room

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Energy Analyzer Survey

Get customized money-saving tips

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