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We’re Here to Help Keep You Connected
Due to certain measures adopted by the Arizona Corporation Commission (ACC), we do not shut off residential service between June 1 and October 15. Nor will we apply any late fees to charges incurred during this time. Customers continue to receive monthly energy bills during this period, and remain responsible for making timely payments to prevent the balance from building.
After October 15, 2024 residential customers with a past-due balance of $75 or more will be put on a one-time, automatic six-month payment arrangement beginning with their October or November bill (depending on billing cycle and timing). We take this step each year when the residential moratorium ends to help keep customers connected and provide more time to pay off the bill. Customers who owe more than $300, and do not pay their current monthly charges and payment arrangement amount by the due date, may have their electric service disconnected. If you or someone you know needs assistance, we can help. Our goal is to work with customers to avoid having their electric service disconnected. We can work together to offer partial payments, extended payment arrangements or other assistance programs and resources that can help pay down the bill.
Flexible Payment Arrangements
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:
- Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
- Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
- You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. It’s important that you pay both the payment arrangement amount and your current charges each month to avoid your payment arrangement from failing. This could prevent you from being eligible for future payment arrangements. Depending on the number of broken payment arrangements you may be required to pay up to 50% of your past-due balance before you can set up a new payment arrangement.
If you have additional questions on payment arrangements, please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.
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