We’re here to help

COVID-19

We understand the situation with COVID-19 Coronavirus can impact customers and so we have suspended shutting off power for non-payment and waived late fees. 

We have set up a Customer Support Fund for those who need assistance paying their bill. The fund will be available through our advisors by calling us at 602-371-7171 (800-253-9405), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner.

Small business can be eligible for a $1,000 bill credit, and residential customers can receive a $100 credit. Customers who are two months past due on their APS bill and have unexpected loss of income, higher medical or childcare expenses, or other financial hardship created by the COVID-19 virus can qualify for the fund.

We know many of you are at home or home with kids at this time. Here are a few tips that can help you save money. Also, If you would like to switch to another service plan, there are options available. You can change at any time.

Summer Hold Period

For the safety of our customers, we will not shut off service between June 1, 2020 and October 15, 2020. Customers will continue to receive bills and remain responsible for making timely payments during this time. Even if a customer can only pay a small amount, that will help the balance from continuing to build through the summer. At the end of this period, if the past due balance is not paid in full by the bill due date, the account will be automatically set up on a 4-month payment arrangement to give more time to pay. Details of this payment arrangement will be shown on the October bill.