APS expands COVID-19 customer assistance and energy savings options

ACC approves additional relief resources and energy efficiency programs for APS customers

PHOENIX – The challenges of 2020 that our state is facing together, from COVID-19 to summer heat, led Arizona Public Service (APS) to update a proposal earlier this year to provide customers with more smart energy choices designed to lower their electricity costs over the long-term.

Today, the Arizona Corporation Commission (ACC) approved this plan for customer assistance and energy conservation programs for businesses, schools, nonprofit organizations and residents.

These new resources come alongside $8 million in shareholder funds that APS has committed to customers and communities in pandemic relief, refunds to customers on their summer bills following ACC approval to redirect previously collected energy efficiency funds to bill relief during the pandemic and the recent news of holding service disconnections until the end of 2020 to support Arizonans who may be struggling financially.

Energy efficiency programs save customers money and provide a cleaner energy mix for Arizona by reducing the amount of power that must be generated to meet customers’ energy needs. With the ACC’s approval today, APS is directing funds collected through a line item on customer bills for energy efficiency programs into customer resources such as: 

  • Emergency HVAC Assistance: Customers facing unexpected costs for emergency HVAC replacements for homes and small businesses can request support. Eligible residential customers can receive up to a $1,200 rebate on qualifying SEER units. Small businesses can qualify for a free HVAC tune-up and up to a 75% rebate on HVAC replacement expenses up to $10,000. 
  • Home Weatherization Improvements: Income-qualified customers can benefit from free home weatherization improvements, up to $9,000 per home, with overall funding for projects of this kind increased more than 50%. The additional funding includes weatherization projects available to limited-income multi-family housing.
  • Special Incentives for Schools and Nonprofit Organizations: Title 1 public schools -- those serving a high population of limited-income students – and eligible nonprofit organizations that provide human and health services can qualify for free HVAC services and receive special incentives for HVAC equipment and other improvement projects.
  • In-home Products and Services: Customers interested in learning about ways they can be energy efficient can take advantage of our free Virtual Energy Check-up for their homes and request a free LED lightbulb kit through our new APS Marketplace. Today’s plan approval also provides more customers with personalized, seasonal home energy reports that include savings tips and information on available resources and incentives.

"We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic."

Monica Whiting, APS Vice President, Customer Experience

Man and woman sitting on couch in their house
Along with our energy efficiency programs, the new APS Marketplace helps customers save time and money by providing a one-stop, online shop for smart home energy equipment. Browse the APS Marketplace and receive a free LED lightbulb kit by visiting marketplace.aps.com.

"During difficult times such as these we know how important it is to provide support and choices to help customers reduce their energy bills,” said Monica Whiting, APS Vice President, Customer Experience. “We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic. Adding even more options to help customers save money by conserving energy is good for Arizonans and our state’s energy future.”

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

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