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Safety Net
If you need a friendly reminder when your energy bill is due, the Safety Net program allows you to choose a friend or relative to be your backup in case you forget or can’t access your bill on time.
Safety Net partners aren’t financially responsible for the account. They’re just a “safety net” – there to support you and help prevent a disruption in service from past-due payments.
Your Safety Net partner will receive a copy of your monthly energy bill, so they can let you know when your payment is due and receive notifications if your payment is past-due. They can also create a Payment Arrangement on your behalf to give you more time to pay down your balance.
Take an extra security step and choose a Safety Net partner.
How it Works
- Designate a relative or friend as your Safety Net partner.
- Your partner will receive a copy of your monthly energy bill and will be notified if your account is past due. Additionally, they can call (602) 371-7171 or (800) 253-9405 to consent to receive automated phone call notifications.
- Your partner can also call us at (602) 371-7171 or (800) 253-9405 to set up a Payment Arrangement for your account to help you catch up on past-due balances.
How to Apply
- Online: Complete the application online.
- Mail in: Download, print and complete the application, then mail it to APS at PO Box 53933 Phoenix, AZ, 85072-9207
- Phone: Call us at (602) 371-7171 (800) 253-9405 to apply by phone.
Safety Net Options in Other Areas
Need Additional Help Managing Your Account?
Explore Other APS Programs
