• After we look at your recent energy bills, we'll average them to determine your monthly Budget Billing payment.
• Periodically, but no more than once a quarter, we'll review your bills and adjust your payment if needed.
• A minimum of three months billing history at the address is required.
• Your account must be current with no past due balance.
• If you have late payments, your account will be removed from Budget Billing and need to be settled up.
• The difference between your Budget Billing payments and the actual cost of your usage is your settle-up balance. For example, a settle-up debit balance occurs when your usage costs are more than the payments you've made.
• You can find your settle-up balance (debit or credit) on your monthly bill.
• If your account becomes past due during our seasonal hold period (June 1- October 15), we may need to remove your account from Budget Billing and place you on a payment arrangement that begins at the end of the seasonal hold period. If you want to remain on Budget Billing please contact us at 602-371-7171.