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We’re Here to Keep You Connected

Due to certain measures adopted by the Arizona Corporation Commission (ACC), we will not be shutting off residential service during the hot summer months (through October 15, 2024). Nor will we apply any late fees to charges incurred during this time. You will continue to receive bills during the period specified above, and you remain responsible for making timely payments to keep your balance from building. If your past-due balance is more than $75 and not paid in full by October 15, 2024, you will be automatically set up on a six-month payment arrangement to give you more time to pay off the balance. The payment arrangement will be set up for you automatically and the details will be reflected on your bill after October 15, depending on your bill cycle.

Flexible Payment Arrangements

Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:

  • Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
  • Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
  • You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. It’s important that you pay both the payment arrangement amount and your current charges each month to avoid your payment arrangement from failing. This could prevent you from being eligible for future payment arrangements. Depending on the number of broken payment arrangements you may be required to pay up to 50% of your past-due balance before you can set up a new payment arrangement.

If you have additional questions on payment arrangements, please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.

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More Helpful Options
We have programs to help you pay down your bill, tips to help you save energy and opportunities to help others with their energy bills. Learn about all of your options below:

Assistance Programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support Program Options

Eligible customers can receive a discount up to 25% or 60% based on income with our Energy Support program or a discount up to 35% or 60% with our Energy Support with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $500 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We've partnered with local organizations to provide heat relief assistance to our most vulnerable customers. In addition, our outage map now offers quick access to information about cooling centers locations under the shelter icon.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

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Hydration, Cooling & Respite Centers

Enjoy cool air, free water and a safe place to rest at one of the many sites throughout the state. Arizona Department of Health Services statewide cooling station map, The Salvation Army and Arizona Faith Network also offer relief centers during extreme heat.

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2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide heat relief support and resources to eligible Arizonans.

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Payment Options and Alerts

Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment Options

You have options when it comes to paying your bill, you can pay however works best for you.

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Look Out for Friends, Neighbors and Relatives

Safety Net

If you or someone you know lives alone or relies on a support network, you may benefit from the Safety Net program. You can select a relative or friend to receive a copy of your energy bill so they can remind you when payments are due and more.
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Guest Roles

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access, you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.
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Medical Care Program

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.

 

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Ways to Save

Money-saving Rebates

Get money back with energy efficiency rebates

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Energy Saving Tips

Find tips to save in every room

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Energy Analyzer Survey

Get customized money-saving tips

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