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We’re here to help

COVID-19

We understand the situation with COVID-19 Coronavirus can impact customers and so we have suspended shutting off power for non-payment and waived late fees. 

We have set up a Customer Support Fund for those who need assistance paying their bill. The fund will be available through our advisors by calling us at 602-371-7171 (800-253-9405), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner.

Small business can be eligible for a $1,000 bill credit, and residential customers can receive a $100 credit. Customers who are two months past due on their APS bill and have unexpected loss of income, higher medical or childcare expenses, or other financial hardship created by the COVID-19 virus can qualify for the fund.

We know many of you are at home or home with kids at this time. Here are a few tips that can help you save money. Also, If you would like to switch to another service plan, there are options available. You can change at any time.

Summer Hold Period

For the safety of our customers, we will not shut off service between June 1, 2020 and October 15, 2020. Customers will continue to receive bills and remain responsible for making timely payments during this time. Even if a customer can only pay a small amount, that will help the balance from continuing to build through the summer. At the end of this period, if the past due balance is not paid in full by the bill due date, the account will be automatically set up on a 4-month payment arrangement to give more time to pay. Details of this payment arrangement will be shown on the October bill.

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Need more help with your bill?
If you need additional help with your bill, we have many useful resources below to help you manage and get assistance paying your bill.

Assistance programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support Program

Our Energy Support Program may help you reduce
your electric bill. Check out the income guidelines
below to find out if you qualify.

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Energy Support with Medical Program

If you have a life-threatening illness or use essential life-sustaining medical equipment and you’re eligible for our Energy Support Program, you can get more savings.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Manage your bill

Payment arrangements

If you miss your payment, you can arrange to push your past due amount to your next bill, giving you additional time to pay.

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AutoPay

Add AutoPay to your account and pay your bill every month without lifting a finger.

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Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment options

You have options when it comes to paying your bill, you can pay however works best for you.

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Energy saving tips

The savings can add up fast just by changing how and when you use energy.

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Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
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Project SHARE

If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.
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Heat related resources

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Check in on those who live alone, especially when temperatures are particularly high or low.
Working together to help our customers
For the benefit of all customers, we are working with community organizations, limited-income advocates and other partners to ensure we continue to serve our most vulnerable customers in their time of need.
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