We’re Here to Keep You Connected
The summer moratorium on residential disconnections ended on October 15, 2022. Customers with a past-due balance of $75 or more were put on a one-time, automatic 6-month payment arrangement to give them more time to pay off their balance.
Payment arrangements are a way for you to have more time to pay past-due balances to avoid disconnection of service by spreading out your balance due over a set time period. Your payment arrangement amount is calculated by dividing your past-due balance over 6 months. Each month, the total amount due on your bill include the payment arrangement amount and your current charges for electricity. If you do not pay the total amount due by your bill due date, your payment arrangement will be considered broken. If you break your payment arrangement and you owe more than $300, your power may be disconnected. If your service becomes disconnected, you will need to pay your total past-due balance to have your service turned back on. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. If you or someone you know needs assistance, we can help. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.
Please note: If you’re enrolled in Budget Billing, your account may be removed from the program if there is a past-due balance.
Residential Late Fees
Starting in February 2023, residential customers who are seven days past-due on their current bill may be charged a late fee. The fee will appear on their energy bill and is calculated as 1.5% of the past-due amount plus tax.
Stay Cool with Heat-Relief Programs
Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We’ve partnered with local organizations to provide heat relief assistance to our most vulnerable customers.