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We’re here to help

In the midst of a pandemic and a summer with record-breaking heat, we understand some customers are experiencing financial difficulties. We want to provide some relief. We have pledged $6.8 million in assistance for customers struggling due to COVID-19. We also stopped disconnections for non-payment, as well as late fees, in mid-March. We continued this through the summer months, and we just announced we are extending it until the end of 2020.

We understand how important it is to help our customers get back on their feet during this difficult time. We hope this gives customers who are struggling to pay their bills additional time to seek available customer assistance, make partial payments and set up payment arrangements. We are here to partner with and help our customers.

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Customer Support Fund

We set up a Customer Support Fund for those who need assistance paying their bill because of COVID-19. Customers can receive a $100 credit if they are two months past due on their bill and have unexpected loss of income, higher medical or childcare expenses. The fund is available through our advisors by calling 602-371-7171 (800-253-9405).

COVID-19 has hit businesses especially hard. Find out if your small business is eligible for a $1,000 bill credit. Call our advisors at 602-371-6767 (800-253-9407), to learn more.

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Need more help with your bill?
If you need additional help with your bill, we have many useful resources below to help you manage and get assistance paying your bill.

Assistance programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support program Options

Eligible customers can receive 25% off their energy bill with our Energy Support program or 35% off with our Energy Support program with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Manage your bill

Payment arrangements

If you miss your payment, you can arrange to push your past due amount to your next bill, giving you additional time to pay.

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AutoPay

Add AutoPay to your account and pay your bill every month without lifting a finger.

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Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment options

You have options when it comes to paying your bill, you can pay however works best for you.

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Energy saving tips

The savings can add up fast just by changing how and when you use energy.

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Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
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Medical Care program

Outage notifications for qualified customers who have a life-threating illness or use essential life-sustaining medical equipment that has a critical need for electricity.
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Heat related resources

Many community agencies provide information on staying safe during high heat, including the Red Cross, Maricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.

Ways to save

Plan comparison tool

Find the plan that’s best for you

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Service plan savings tips

Find ways to save on your plan

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Energy Analyzer Survey

Get customized money-saving tips

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Working together to help our customers
For the benefit of all customers, we are working with community organizations, limited-income advocates and other partners to ensure we continue to serve our most vulnerable customers in their time of need.

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Outage Center

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