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We’re Here to Keep You Connected
Due to certain measures adopted by the Arizona Corporation Commission (ACC), we will not be shutting off residential service during the hot summer months (through October 15, 2024). Nor will we apply any late fees to charges incurred during this time. You will continue to receive bills during the period specified above, and you remain responsible for making timely payments to keep your balance from building. If your past-due balance is more than $75 and not paid in full by October 15, 2024, you will be automatically set up on a six-month payment arrangement to give you more time to pay off the balance. The payment arrangement will be set up for you automatically and the details will be reflected on your bill after October 15, depending on your bill cycle.
Flexible Payment Arrangements
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:
- Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
- Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
- You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. It’s important that you pay both the payment arrangement amount and your current charges each month to avoid your payment arrangement from failing. This could prevent you from being eligible for future payment arrangements. Depending on the number of broken payment arrangements you may be required to pay up to 50% of your past-due balance before you can set up a new payment arrangement.
If you have additional questions on payment arrangements, please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.
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Assistance Programs
Crisis Bill Assistance
Energy Support Program Options
LIHEAP
2-1-1
Project SHARE
Weatherization Assistance Program
Stay Cool with Heat-Relief Programs
Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We've partnered with local organizations to provide heat relief assistance to our most vulnerable customers. In addition, our outage map now offers quick access to information about cooling centers locations under the shelter icon.
Emergency Shelter & Eviction Prevention
Hydration, Cooling & Respite Centers
2-1-1 Arizona Transportation Program
Payment Options and Alerts
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Alerts
Payment Options
Look Out for Friends, Neighbors and Relatives
Safety Net
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Medical Care Program
Ways to Save
