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We’re here to help

The situation around COVID-19 Coronavirus continues to evolve and will impact our customers. During this time, we are making a few changes to help out:

  • We are suspending shutting off power to our customers for non-payment.
  • We are waiving late fees.
  • We are setting up a Customer Support Fund for those who need assistance paying their bill. The fund will be available through our advisors by calling us at (602) 371-7171 (Phoenix) or (800) 253-9405 (other areas), weekdays from 7 am to 7 pm. We do expect call volumes could be high and will do our best to get to calls in a timely manner.

    Customers who are past due on their APS bill can qualify for the fund if they have unexpected loss of income, higher medical or childcare expenses, or other financial hardship created by the COVID-19 virus.

We know many of you are working from home or home with kids at this time. Here are a few tips that can help you save money.

Remember, if you’re on one of our Saver Choice time-of-use plans the lower-cost off-peak rates start at 8 p.m. and go all the way through 3 p.m. the next day. Try these tips to save:

  • Do laundry, run the pool pump or use the dishwasher after 8 p.m. or before 3 p.m.
  • If you are scheduling time for your kids to be off electronics, do that between 3 p.m. and 8 p.m.
  • If you are on one of our time-of-use plans with a demand rate, try staggering the use of appliances between 3 p.m and 8 p.m. For example, wait until after the oven is off to run the dishwasher.

And no matter what plan you are on, save with these tips:

  • Turn off lights and fans when you leave a room
  • Turn off computers and printers when you’re done using them

If you would like to switch to another plan, there are options available. You can change at any time.

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Need more help with your bill?
If you need additional help with your bill, we have many useful resources below to help you manage and get assistance paying your bill.

Manage your bill

AutoPay

Add AutoPay to your account and pay your bill every month without lifting a finger.

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Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Energy saving tips

The savings can add up fast just by changing how and when you use energy.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment options

You have options when it comes to paying your bill, you can pay however works best for you.

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Assistance programs

Payment arrangements

If you miss your payment, you can arrange to push your past due amount to your next bill, giving you additional time to pay.

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Energy Support Program

Our Energy Support Program may help you reduce
your electric bill. Check out the income guidelines
below to find out if you qualify.

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Energy Support with Medical Program

If you have a life-threatening illness or use essential life-sustaining medical equipment and you’re eligible for our Energy Support Program, you can get more savings.

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Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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usa.gov

Learn more about government programs to help pay your home energy bill.



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Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
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Project SHARE

If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.
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Heat related resources

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Check in on those who live alone, especially when temperatures are particularly high or low.
Working together to help our customers
For the benefit of all customers, we are working with community organizations, limited-income advocates and other partners to ensure we continue to serve our most vulnerable customers in their time of need.
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