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Giving you more time to pay in 2021

As the pandemic continues to unfold, we recognize many of our customers are experiencing financial difficulties. We understand how important it is to help our customers get back on their feet during this time. We have provided $10.5 million in bill assistance for customers struggling due to COVID-19 and continue to waive late fees. As we work together to help customers get caught up, bill assistance and community resources continues to be available. Importantly, as of January 2021:

  • Customers who have a past-due balance of $75 or more will be automatically set up on an 8-month payment arrangement to give them more time to pay.

  • Limited-income customers on our Energy Support or Energy Support with Medical program who have a past-due balance or are already on a payment arrangement have received a one-time credit of $250 or the total outstanding balance, whichever is lower. The credit was applied prior to setting up any new payment arrangements.

  • For customers who need a longer payment arrangement, we are committed to working together on an arrangement that works for their budget. Please call us and we can help.

  • Full details on payment arrangements and other payment policies.

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Need more help with your bill?
If you need additional help with your bill, we have many useful resources below to help you manage and get assistance paying your bill.

Assistance programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support program Options

Eligible customers can receive 25% off their energy bill with our Energy Support program or 35% off with our Energy Support program with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Helpful options

Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment options

You have options when it comes to paying your bill, you can pay however works best for you.

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Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative, friend or community agency to also receive their APS bill so they can remind them when payment is due.
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Medical Care program

Outage notifications for qualified customers who have a life-threating illness or use essential life-sustaining medical equipment that has a critical need for electricity.
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Heat related resources for summer

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.

Ways to save

Plan comparison tool

Find the plan that’s best for you

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Service plan savings tips

Find ways to save on your plan

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Energy Analyzer Survey

Get customized money-saving tips

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Working together to help our customers
For the benefit of all customers, we are working with community organizations, limited-income advocates and other partners to ensure we continue to serve our most vulnerable customers in their time of need.
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