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Guest access roles
You can assign other people to your account as "Guests". They are not financially responsible for your account but have access to account information. There are three levels of account access for your guests: view only, limited access and full access.

Here's how it works:

  1. Log in to your account.
  2. Click on "Manage accounts and guest access" on the far left of the screen.
  3. Choose the APS account you want to assign a guest role to and click on the three dots to the far right of the account number.
  4. Choose "Give guest access".
  5. Enter the email address(es) of the person(s) you want to give access to and selection the permission type (View only access, Limited access or Full access).
  6. Next, the guest will receive an email invitation to register for access to your account.

View only access

When you give view only access, your guest can do these things below:
• Make one time payments

• View AutoPay enrollment status and related information

• Compare service plans

• View account balance

 

Limited access

These guests, in addition to the activities of the view only access role, are able to perform start/stop orders and change service plans, if applicable. When you give limited access, your guest can do the following:
• Make service orders (start, stop or move service) and change service plans

• Make, edit and view scheduled payments

• Make one time payments

• Make payments without login

• View AutoPay enrollment status and related information

• Compare service plans

• View account balance

• Make service orders (start, stop or move service) and change service plans

 

Full access

These guests, in addition to the activities of the view only access role, are able to perform start/stop orders and change service plans, if applicable. When you give full access, your guest can do the following:
• Enroll and manage AutoPay

• Make a payment arrangement

• Make service orders (start, stop and move service) and change service plans

• Make, edit and view scheduled payments

• Make one time payments

• Make payments without login

• View AutoPay enrollment status and related information

• Compare service plans

• View account balance

 

Two friends sitting on a couch.

A little help from a friend

Guest roles are a great option for help managing your account when you need it. And you can also designate a friend, relative or community agency as your Safety Net partner. They will receive a copy of your monthly APS bill, so they can remind you when your payment is due or bring any late bills to your attention.
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