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Payment Arrangement

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We are committed to working with customers for payment arrangements that work for their budget. You can arrange to spread your past due amount over the span of future bill(s), giving you additional time to pay. If you need more time to pay and choose to set up a payment arrangement yourself by clicking “Apply now,” you will be put on a one-month arrangement . If you still need more time to pay, please call 602-371-7607 (800-253-9409).

  • Customers with past due account balances totaling more than $75 as of 1/1/2021 will automatically be set up on 8-month payment arrangements to give them more time to pay.
  • For customers who need more time to pay, please call us and we can help.

Here are some things to know if you set up a payment arrangement:

You can pay your past due balance in full at any time to end your payment arrangement by calling our care center at 602- 371-7607 (800-253-9409).

Each month you will need to pay your monthly payment arrangement installment plus any current charges.

If you do not pay your payment arrangement and current charges, your account will be subject to disconnection. (Please note, there are certain periods where we do not shut off service for non-payment.)

If your service is disconnected, the total past due amount will become due in order to get your service turned back on.

Not all accounts are eligible for a payment arrangement.

Apply now
Do you qualify for a payment arrangement?

In most cases customers will be eligible for a payment arrangement. But there may be some situations where it will not be possible, here are a few examples why:

  • Your account is set up on Budget Billing.
  • You have a past due amount that is less than $75.

If you have difficulty setting up a payment arrangement, please call us at 602-371-7607 (800-253-9409).


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Assistance programs

If you or someone you know is struggling to pay the energy bill, we’re here to help. We offer assistance programs and resources to reduce your monthly payment or pay down the bill. Short-term relief, like Crisis Bill Assistance, can help during a rough patch while our Energy Support program can reduce your bill every month. Help is available for short-term or long-term needs.
Apply for Payment Arrangement
Apply now or call 602-371-3644 (800-857-9969) to see if your account qualifies.
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