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Payment Arrangement


You can arrange to push your past due amount to your future bill(s), giving you additional time to pay. If you need more time to pay and choose to set up a payment arrangement yourself by clicking “Apply now,” you will be put on a one-month arrangement. If you still need more time to pay, please call 602-371-7607 (800-253-9409).

Here are some things to know if you set up a payment arrangement:
  • You can pay your past due balance in full at any time to end your payment arrangement by calling our care center at 602- 371-7607 (800-253-9409).

  • Each month you will need to pay your monthly payment arrangement installment plus any current charges.

  • If you do not pay your payment arrangement and current charges, your account will be subject to shut off. (Please note, we do not shut off service for non-payment during Hold Periods.)

  • If your service is shut off, the total past due amount will become due in order to get your service turned back on.

  • Not all accounts are eligible for a payment arrangement.

Apply now
Do you qualify for a payment arrangement?

In most cases customers will be eligible for a payment arrangement. But there may be some situations where it will not be possible, here are a few examples why:

  • Your account is set up on Budget Billing.
  • Your account is set up on AutoPay.
  • You have a past due amount that is less than $300

If you have difficulty setting up a payment arrangement, please call us at 602-371-7607 (800-253-9409).

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Assistance programs

A little help can make a big difference. If you or someone you know needs assistance with their bill, we are here to help with resources such as our Energy Support Program, Crisis Bill Assistance and more.
Apply for Payment Arrangement
Apply now or call 602-371-3644 (800-857-9969) to see if your account qualifies.
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