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Payment Arrangement

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Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Find frequently asked questions below to learn more about payment arrangements.
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Payment arrangements allow customers more time to pay their energy bill by dividing the past-due amount in equal payments over a set period of time. If you set up a payment arrangement, each month you will be responsible for paying the payment arrangement amount and your current charges for electricity by your bill due date. When signing up for a payment arrangement, you will need to remain on the arrangement until your account is caught up.

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Customers who have an outstanding balance of $75 or more on their energy bill can qualify for a payment arrangement.

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There are a few reasons a customer may not qualify for a payment arrangement, see some examples below:

• You have broken a payment arrangement more than one time in a 90-day period.
• You have broken four or more payment arrangements in a 12-month period.
• You are enrolled in Budget Billing.
• You have an outstanding balance less than $75. 
• You are receiving your final APS bill.
• Your last APS bill payment did not go through due to insufficient funds in your bank account. 

If you are attempting to make an online payment arrangement and are told you do not qualify, please call us at 602-371-7607 (800 -253-9409), 24 hours a day, 7 days a week and we can help.

 

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You are able to set up a payment arrangement online for up to 12 months, as long as your outstanding balance is greater than $75. The greater your outstanding balance, the longer your payment arrangement can be. There is a minimum of $25 for each increment. For example, if you owe $100, your longest payment arrangement option will be 4 months of $25 each, plus current energy charges. To be eligible for a 12-month payment arrangement, your past-due balance needs to be $300 or more.

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If you are unable to pay your amount due – which includes your payment arrangement and your current charges for electricity – please contact us. We will work with you to set up a new payment arrangement if needed. If you do not contact us and don’t make your payment, your payment arrangement will be considered broken. This means your account is eligible for disconnection, if you have a past due balance of $300 or more.

If you have broken three or more payment arrangements in the past 12 months, in order to get a new payment arrangement, you will need to:

1) Pay at least 25% of your past due balance (up to $500 or $250 if you are enrolled in the Energy Support program), plus your current charges for electricity. Please contact us if you need help figuring out the amount you will need to pay.

2) Once your payment is made, call us at 602-371-7607 to set up a new payment arrangement.

You can make payment arrangements ranging from one month to 12 months online. If you have additional questions, please call us at 602-371-7607 (800 -253-9409), 24 hours a day, 7 days a week.

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Assistance programs

If you or someone you know is struggling to pay the energy bill, we’re here to help. We offer assistance programs and resources to reduce your monthly payment or pay down the bill. Help is available for short-term or long-term needs such as payment arrangements for up to 12 months.

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Apply for Payment Arrangement
Apply now or call us at 602-371-7607 (800-253-9409) to see if your account qualifies.
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