We understand how important it is to help our customers get back on their feet during difficult times. If you or someone you know needs assistance with energy bills, we are here to help. We have programs that provide discounts to qualified limited-income customers, as well as programs to help customers to stay on top of their bills. You can also receive help through local agency partners across the state.

Crisis Bill Assistance

Payment assistance of up to $800 a year to cover your APS bill, for qualified customers who are experiencing a temporary financial bind.

Income eligibility requirements

Energy Support program Options

Eligible customers can receive 25% off their energy bill with the Energy Support program and if you or someone in your home has a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity, you may apply to receive a 35% discount with our Energy Support with Medical program.

LIHEAP Bill Assistance

If you can't afford to pay your home heating or cooling bill, you may be able to get bill assistance from the federally funded program called Low Income Home Energy Assistance Program (LIHEAP). Visit their website or watch an overview.

Project SHARE Bill Assistance

Temporary bill assistance, for qualified customers of up to $300 through The Salvation Army.

2-1-1 Arizona

Find community resources and agencies that can provide assistance in paying your energy bill. 211 is the main source for health and human service information and referrals in the State of Arizona.
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Emergency assistance program for renters

Are you struggling to pay your rent or energy bill due to the pandemic, or know someone who is? You may be eligible to receive rental and utility bill assistance, for past-due, current or future months’ payments. Funds are subject to availability. See if you qualify using the links below.

Maricopa County
Yuma County
Other areas

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Homeowners assistance fund

Are you struggling to pay your mortgage or energy bill? Qualified customers can get mortgage and utility assistance through the AZ Department of Housing’s Homeowners Assistance Fund. Support is up to $3,500 a month, with a $25,000 lifetime amount.

Heat relief programs available to you

Arizona summers bring high heat days, and we have partnered with local organizations to provide heat relief assistance for our most vulnerable populations.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families have shelter, through eviction-prevention assistance or emergency community shelters.

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Cooling & Hydration Stations

Find stations now in Maricopa County, Pinal County, or Yuma; or see The Salvation Army’s cooling and hydration stations we've doubled statewide.
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2-1-1 Arizona Transportation Program

We have partnered with Solari, Inc. and Lyft, to fill the transportation gap with free rides to cooling shelters for eligible Arizonans who call 2-1-1 Arizona.

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APS Online Learning Program

The APS Online Learning Program includes a series of video lessons that provide an overview of assistance programs available for qualified customers as well as tips on how to save energy and money. There is also a participant workbook you can review or download that provides all the information in one place.

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Module 1: Lesson 1

Welcome to the APS online learning program

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Module 1: Lesson 2

Energy Support program 25% monthly discount

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Module 1: Lesson 3

Energy Support with medical program 35% monthly discount

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Module 1: Lesson 4

Crisis Bill Assistance program up to $800 in assistance annually

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Module 1: Lesson 5

Utility, rent and mortgage assistance - up to $3,500

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Module 1: Lesson 6

Project SHARE up to $300 in assistance annually

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Module 1: Lesson 7

Payment Arrangements

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Module 1: Lesson 8

Safety Net program

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Module 2: Lesson 9

Save energy and money with energy efficient tips

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Module 2: Lesson 10


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Participant Workbook

Information from all lessons in one downloadable workbook

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Payment arrangements

Sometimes you need a little more time to pay your bill. With flexible payment arrangements that range from one to 12 months, you can spread out your past due amount to your future bill(s) giving you more time to pay.


Look out for friends, neighbors and relatives

Safety Net

If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can select a relative or friend to also receive their APS bill so they can remind them when payment is due.
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Guest roles

When more than a reminder is needed. Reminders can offer peace of mind that the bill will be paid on time. But if you or someone you know also needs help managing their APS account, they can assign someone as a “guest” on their account. There are three levels of access, so they can’t pick which level works best for them. “Guests” are not financially responsible for the account but can help keep an eye on it.
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Medical Care program

Outage notifications for qualified customers who have a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity.
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Heat related resources for summer

Many community agencies provide information on staying safe during high heat, including the Red CrossMaricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network. If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.

Wellness visits

Don’t forget to check on your neighbors, friends and loved ones who live alone, especially when temperatures are particularly high or low.
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This program provides qualified customers with energy-efficient home improvements, to help save money on their electric bills.

Customers in the City of Phoenix
Or call 602-534-4444 ext. 4

Customers in all other areas

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Helping your neighbors

Help your neighbors pay their energy bill by donating to Project SHARE or by giving with Power of Giving.
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