Outage Center

Keeping You Safe & Informed

Providing you with safe, reliable power is our top priority, but outages do happen from time to time. If your power goes out, we’ll work to quickly and safely restore it while keeping you informed every step of the way.

Here, you can report a power issue, learn how to best prepare for an outage and explore helpful resources and relief programs.

Report your outage and we will work to restore it as quickly and safely as possible.

Report an Outage

Report a Streetlight Outage or Issue

If you see a streetlight that’s broken, flickering or staying on throughout the day, let us know and we’ll replace or repair it promptly to keep you safe on the road.

Report an Issue

View the Outage Map

Locate and find real-time information about current power outages in your area.

Browse the Map

Outage Alerts

We care about your safety and want to keep you informed with alerts if there’s an outage in your area.

Edit Alert Preferences

See Your Outage History

View up to 36 months of your outage history and see how long it’s been since your last outage.

Check Outage History

Outage Tips, Tricks & Best Practices

Restoration Times

Many factors can impact how long it takes for your power to return.

From weather conditions to equipment failure, every power outage is different — and the time it takes to restore your power can vary greatly, too. Once you report an outage, we will give you our best estimate for when your power will turn back on.

How to Prepare

Be ready in case of an outage.

Here are some ways you can stay safe during an outage:

Customers with an active mobile number or email are automatically enrolled to receive outage alerts via text or email. Sign in to manage your outage alert preferences, update your contact information or make sure your enrollment is active. If you don’t have an online account, view our alerts page.
Have your APS My Account number readily available.
Keep flashlights and extra batteries handy.
Store important phone numbers for medical providers, family, friends and APS in your cell phone or near your home phone.
Keep several gallons of water and non-perishable food available for each person in your home.
If you have an automatic garage door, learn how to open the door manually if you lose power and need to leave your home.
Make sure your phone is fully charged and, if possible, buy portable chargers.
Apply for our Medical Care program to receive advance notice of planned outages if you or someone in your household uses life-support equipment. Learn more

Safety Tips

Keep these helpful best practices in mind during a power outage.

View our online Outage Map to stay up to date on power losses in your area.
Follow our Safety Tips, especially during an outage or storm.
Remember that food will stay cold in the refrigerator for up to four hours and longer in the freezer if the doors are kept closed. Visit Foodsafety.gov for more information.
Unplug all unnecessary equipment and appliances to prevent electrical spikes.
Wait at least five minutes after the power returns to turn on major appliances and equipment.
If your home is the only one without power in your neighborhood, the outage could be caused by your home’s circuit breaker. Watch our video at the bottom of this page for tips on how to safely reset it.
Do not try to repair electrical problems on your own. Please call us or a certified electrician to fix the issue.

Ice Reimbursement

Get refunds on ice purchased during outages.

If you bought ice during an outage that was 10 hours or longer, complete this form and we will refund you for up to 20 pounds of dry ice or 40 pounds of regular ice.

Request a Refund

Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We’ve partnered with local organizations to provide heat relief assistance to our most vulnerable customers.

Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

Explore Housing Options

Cooling & Hydration Stations

Enjoy cool air and free water at one of our many stations throughout Maricopa County, Pinal County, and Yuma. The Salvation Army also offers relief stations during extreme heat.

2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide eligible Arizonans with free rides to cooling shelters.

See If You Qualify

What Happens During an Outage?

Take a behind-the-scenes look at how we efficiently restore and reroute power in an outage.

How Do I Reset My Circuit Breaker?

Get up to speed on these DIY tactics to safely restore your circuit breaker in minutes.

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