Click the Español link on any page to view the page in Spanish.Please note: not all pages are available in Spanish at this time.
Medical Care Program
Power loss can be especially dangerous for customers depending on electricity for life-saving medical equipment. In the event of an outage, we make sure these vulnerable customers are the first to know. Our Medical Care Program sends notifications ahead of time, so they can adequately prepare and find temporary shelter equipped for their needs.
See If Your Household Qualifies
If you or someone in your household has a life-threatening illness or uses critical medical equipment that requires electricity, you may qualify for our Medical Care Program. Simply download and complete the application below, and then send it to APS with a signature from your licensed medical professional.
How the Program Works
APS will notify you by phone and/or door hanger at least 24 to 48 hours in advance of a planned outage, when possible. You must reapply for this program every year to stay eligible.
Planning Ahead for an Outage
Staying up to date with safety best practices before an outage is the best way to protect yourself. Download our guide to better prepare for both planned and unplanned power losses.
Report an Outage
To report a service outage, please submit a report online in the Outage Center or call us any time at (602) 258-5483 or (800) 253-9408.
Explore More Medical Assistance Programs
Energy Support with Medical Program
Customers who have a life-threatening illness or use critical medical equipment requiring electricity may qualify for a 35% discount on their monthly energy bills through our Energy Support with Medical Program.