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Medical Care Program
Power loss can be especially dangerous for customers depending on electricity for life-saving medical equipment. In the event of an outage, we make sure these vulnerable customers are the first to know. Our Medical Care Program sends notifications ahead of time, so they can adequately prepare and find temporary shelter equipped for their needs.
See If Your Household Qualifies
If you or someone in your household has a life-threatening illness or uses critical medical equipment that requires electricity, you may qualify for our Medical Care Program. Simply download and complete the application below, and then send it to APS with a signature from your licensed medical professional.
How the Program Works
As a Medical Care Program customer, you will be notified of any planned outages in advance when possible — by phone, letter, email or text.
Planning Ahead for an Outage
Staying up to date with safety best practices before an outage is the best way to protect yourself. Download our guide to better prepare for both planned and unplanned power losses.
Register with Your County
Make sure you register with your county’s office of Emergency Management so they can quickly identify and contact you in the event of an emergency:
Coconino County | Gila County | Maricopa County | Pinal County
Visit ready.gov to learn how to plan ahead for an emergency.
Report an Outage
To report a service outage, please submit a report online in the Outage Center or call us any time at (602) 258-5483 or (800) 253-9408.
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