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Medical Care Program
Power outages can be especially dangerous for customers who depend on life-saving medical equipment. Our Medical Care program sends notifications before a planned outage, so these customers can prepare. Notice may be given by phone, letter, email or text message.
See if your household qualifies
If you or someone in your household has a life-threatening illness or uses critical medical equipment that requires electricity, you may qualify for our Medical Care program. Complete the application with help from a licensed medical professional, then mail it back to APS.
Returning your application
Part of your application must be completed by a licensed medical professional. For that reason, you’ll need a physical form that must be returned by mail. Mail your completed application to:
APS Medical Care Program
Mail Station 3211, P.O. Box 53933
Phoenix, AZ 85072
Energy Support with Medical program
In addition to receiving planned outage notifications through the Medical Care program, eligible customers may also qualify for a monthly discount through the Energy Support with Medical program. Depending on household income and family size, you may qualify for a 35% discount (up to $95 off per month) or a 60% discount (up to $165 off per month) on your monthly energy bill.
To see if you’re eligible for the Energy Support program, you’ll need to submit a separate application.
If you have any questions, we’re here to help. Call 844-309-5655.
Make sure you register with your county’s office of Emergency Management so they can quickly identify and contact you in the event of an emergency:
Coconino County | Gila County | Maricopa County | Pinal County
Visit ready.gov to learn how to plan ahead for an emergency.
Planning for an Outage
