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Medical Care program

We don’t always know when there’s going to be a loss of power. But in the event that we do, we’ll let you know ahead of time so you can find temporary shelter equipped for your medical needs.

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See if your home qualifies

If you or someone in your home has a life-threating illness or use essential life-sustaining medical equipment that has a critical need for electricity, you may qualify to enroll in our Medical Care program. Fill out the application, have your physician sign it and send it in to APS.
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Medical Equipment

How the program works

For planned outages, you’ll receive notification by phone and/or door hanger 24 to 48 hours in advance when possible. To stay eligible, will need to reapply for this program every 12 months.
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Planning ahead for an outage

Planning now is the best way to be ready. Download our Preparing for an Outage guide, which gives you tips on how you and your family can prepare for both planned and unplanned outages.
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Need to report an outage?
Visit our Outage Center or call 602-258-5483 (800-253-9408) to report an outage.

Additional assistance programs

Safety Net program

Select a relative, friend or community agency to also receive your APS bill so they can remind you when payment is due

Energy Support with Medical program

35% discount on your energy bill each month for qualified limited-income customers who have a life-threatening illness or use essential life-sustaining medical equipment that has a critical need for electricity

Need help?

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Outage Center

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