We’re requesting rates that more accurately reflect the increasing costs to deliver the service our customers expect:
- Reliability and Resilience no matter the weather.
- investing in a clean, balanced energy supply while protecting overall reliability.
- continued enhancements in customer service.
Reliability and Resilience
Maintain reliability: We’re replacing aging power poles, conductors and underground cables that are at risk of failure, including replacing wood poles with steel when possible, to improve resilience.
Improve service: Advanced grid technologies, such as switches that we can operate remotely and upgraded control systems, allow us to reroute power around trouble spots until repairs can be made.
Increase resiliency: We prepare year-round for Arizona’s extreme weather – from clearing vegetation around equipment to hardening our infrastructure against severe storms.
Reliability investments in action: The 2022 monsoon season was one for the record books, but investments in the energy system helped minimize disruptions to customers. When power did go out, our crews worked day and night to get customers back on – replacing a record 811 damaged power poles in a four-month period. Learn more
Clean, Balanced Energy Supply
Solar after sunset: We’re adding cost-competitive solar resources, including the Agave Solar Plant in Arlington, AZ, and building battery energy storage units at our existing solar plants in order to deliver solar energy to customers after the sun sets. Learn more
Palo Verde Generating Station: By investing in the upkeep of Palo Verde – the country’s largest energy producer of any kind – customers continue to benefit from its 100% clean energy around the clock.
Flexible natural gas: Maintaining natural gas plants allows us to deliver reliable energy through the hot summer evenings.
Customer Program Enhancements
Eliminating payment fees: We’re listening to your feedback on how we can improve our service. During the last rate case, we extended the amount of time you have to pay your bill and eliminated payment fees on credit and debit cards for low-income customers. This time around, we’re proposing getting rid of payment fees that get passed on to customers, treating digital payment channels like all other payment types today. Learn more
Limited-income support: We offer the highest discount and funding for limited-income utility customers in Arizona. In this rate case, we're proposing a tiered structure – based on household income – to lessen the burden on those customers that need the most support.
- Customers with income levels between 0 to 75% of the federal poverty level (FPL) would receive 60% off of their monthly bill, capped at a discount of $165 per month.
- Customers with income levels between 75% to 200% of the FPL would continue to receive a 25% discount (35% for those with qualifying medical equipment), capped at $95 per month.
New time-of-use holidays: We recommend adding two more off-peak holidays to the Time-of-Use and Time-of-Use with Demand plans, covering all of the federal holidays, when customers are more likely to be at home.
How Will This Impact My Home Energy Bill?
If approved as proposed, your residential monthly bill would increase 13.6% on average. New rates would not take effect until December 1, 2023, at the earliest. For an average residential customer using 1,023 kWh, that’s about $18 a month or roughly 60 cents per day – though the impact will vary based on individual energy use and service plan.
While we understand it is never easy to hear that bills could go up, we also recognize how critically important it is to ensure safe, reliable, and resilient energy to serve your needs – today and into the future.
In 2022, APS residential prices were below the national average while our service was among the most reliable in the country.
How to Get Involved
You are invited to participate in public comment sessions on this rate case organized by the Arizona Corporation Commission – in person (1200 West Washington Street, Phoenix, Arizona 85007) or by phone (877-309-3457; passcode 801972877##) at the following dates and times:
· Thursday, June 1: 1pm-4pm
· Wednesday, June 7: 6pm-8:30pm
· Tuesday, June 20: 10am-1pm and 6pm-8:30pm
· Monday, July 31: 10am-1pm
· Thursday, August 10: 10am-12pm
You can find more details about participating in public comment sessions or providing written comments in the public notice for this case.
You also can find additional information on this rate case by viewing our application or by visiting the ACC’s website (docket #E-01345A-22-0144).
Have a question about the rate case? Please call APS at 602-250-2767 or email email@example.com.
Frequently Asked Questions
1. APS files a notice of intent (NOI) to file a rate case. (June 2022)
2. APS files its rate case, which includes details of its request. (October 2022)
3. Intervenors and ACC staff have an opportunity to provide testimony. (June 2023)
4. Public is invited to provide comment on the rate proposal. (June & July 2023)
5. ACC administrative law judge (ALJ) hears the case. (August & September 2023)
6. ALJ issues a recommended opinion and order (ROO). (TBD)
7. Commissioners hold an open meeting to discuss and vote on the ROO. (TBD)