Heat Relief Assistance
We have partnered with local organizations to provide heat relief assistance for our most vulnerable populations. See details below.
Keeping customers connected through the summer months. We’re here to help.
We recognize the financial impact many of our customers have been facing and we’re here to help. We are suspending service disconnections and waiving late fees from June 1, 2021, to October 15, 2021. We’re partnering with customers to provide payment arrangements and other bill assistance options. So, if you are behind on your energy bill and have a past-due balance or become past-due we want to help you get caught up.
Pay what you can to keep your balance from building
Customers will continue to receive monthly bills and remain responsible for making timely payments. We encourage customers to pay what they can and seek bill assistance to help keep the balance from continuing to build.
Customers with a past-due balance over $75, as of October 15, 2021, will be automatically set up on an extended payment arrangement to give them more time to pay. Payment arrangement details will be shown on the bill.
Flexible payment arrangements
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:
- Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
- Customers who have an outstanding balance of $75 or more on their energy bill can qualify for a payment arrangement.
- You will be responsible for paying the payment arrangement installment amount and your current charges by your bill due date. Here is a sample of what your bill may look like.
- You can set up payment arrangements online ranging from one month to 12 months.
If you have additional questions, please call us. We want to partner with you to find a solution that works for you and your budget. We’re here for you 24 hours a day, 7 days a week at 602-371-7607 (800 -253-9409).
Heat relief programs available to you
The high-heat days of summer are here, and we have partnered with local organizations to provide heat relief assistance for our most vulnerable populations.