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We’re Here to Help Keep You Connected

Due to certain measures adopted by the Arizona Corporation Commission (ACC), we do not shut off residential service between June 1 and October 15. Nor will we apply any late fees to charges incurred during this time. Customers continue to receive monthly energy bills during this period, and remain responsible for making timely payments to prevent the balance from building. 

 

After October 15, 2023 residential customers with a past-due balance of $75 or more will be put on a one-time, automatic six-month payment arrangement beginning with their October or November bill (depending on billing cycle and timing). We take this step each year when the residential moratorium ends to help keep customers connected and provide more time to pay off the bill. Customers who owe more than $300, and do not pay their current monthly charges and payment arrangement amount by the due date, may have their electric service disconnected. If you or someone you know needs assistance, we can help. Our goal is to work with customers to avoid having their electric service disconnected. We can work together to offer partial payments, extended payment arrangements or other assistance programs and resources that can help pay down the bill.

What is a Payment Arrangement?

Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements.

Payment arrangements are a way for you to have more time to pay past-due balances to avoid disconnection of service, by spreading out your balance due over a set time period. Your payment arrangement amount is calculated by dividing your past-due balance over six-months. Each month, the total amount due on your bill includes the payment arrangement installment amount and your current charges for electricity. You will need to pay the payment arrangement installment amount and your current monthly charges for electricity by your bill due date to not break your payment arrangement. If you owe $300 or more and you break the six-month payment arrangement, you could be subject to disconnection. You can review the details of the payment arrangement on your paper bill or by logging in to your account to view your bill at aps.com. Please note: If you’re enrolled in Budget Billing, your account may be removed from the program if there is a past-due balance.

We are here to help. Please call us at 602-371-7607 (800-253-9409), 24 hours a day, 7 days a week.

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More Helpful Options
We have programs to help you pay down your bill, tips to help you save energy and opportunities to help others with their energy bills. Learn about all of your options below:

Assistance Programs

Crisis Bill Assistance

Have you lost your job? Had a reduction in income? Or has an injury or illness put paying your electric bill at risk? Crisis Bill Assistance can help.

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Energy Support Program Options

Eligible customers can receive a discount up to 25% or 60% based on income with our Energy Support program or a discount up to 35% or 60% with our Energy Support with Medical program.

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LIHEAP

If you can't afford to pay your energy bill, you may be able to get help from the government through the Low Income Home Energy Assistance Program.

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2-1-1 

Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.

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Project SHARE

If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $500 assistance through SHARE and the Salvation Army.

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Weatherization Assistance Program

Save money on your energy bill by making your home more energy efficient. See if your home qualifies.

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Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We’ve partnered with local organizations to provide heat relief assistance to our most vulnerable customers.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

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Hydration, Cooling & Respite Centers

Enjoy cool air, free water and a safe place to rest at one of the many sites throughout Maricopa County, Pinal County and Yuma. The Salvation Army and Arizona Faith Network also offer relief centers during extreme heat.
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2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide heat relief support and resources to eligible Arizonans.

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Payment Options and Alerts

Budget Billing

Budget Billing helps you even out your high and low bills for a more consistent monthly payment.

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Alerts

Sign up for Alerts and get helpful email or text notices about outages, current usage and payment reminders.

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Payment Options

You have options when it comes to paying your bill, you can pay however works best for you.

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Look Out for Friends, Neighbors and Relatives

Safety Net

If you or someone you know lives alone or relies on a support network, you may benefit from the Safety Net program. You can select a relative or friend to receive a copy of your energy bill so they can remind you when payments are due and more.
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Guest Roles

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access, you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.
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Medical Care Program

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.

 

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Ways to Save

Money-saving Rebates

Get money back with energy efficiency rebates

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Energy Saving Tips

Find tips to save in every room

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Energy Analyzer Survey

Get customized money-saving tips

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