Contact us

We'll connect you to the answers you are looking for, just tell us how we can help. Our convenient self-service options, live chat and customer care representatives are here to help you find what you need.

Call center employee looking at the computer.

By phone

We are here for you 24 hours a day, 7 days a week:

Main Line
602-371-7171 (800-253-9405)

Credit Line
602-371-7607 (800-253-9409)

Payment Line
602-371-6555 (866-776-0445)

Website Support
602-371-5775 (800-659-2975)

Outage Hotline (Available 24/7)
602-371-3680 (855-688-2437)

Bill questions, concerns, disputes
602-371-7171 (800-253-9405)

Our teams below are available weekdays from 7:30am to 5pm:

Business Line
602-371-6767 (800-253-9407)

Solar Line
602-216-0318 (800-659-8148)

Construction Helpline

Customer care representatives working hard to answer customer questions.

By chat, email or mail

Our residential live chat is available anytime between 7am and 7pm on weekdays. For assistance with solar, business, or construction questions, please use the phone numbers listed.

Email us anytime. We strive to respond to all emails within 1-3 business days. Currently, we are experiencing a high volume of emails. For immediate help, please chat or call us. Thank you for your patience.

You can mail a personal check, cashier's check or valid money order to:

PO Box 37812
Boone, IA 50037-0812
Please be sure to include your 10-digit APS account number on your payment.

All other written mail can be sent to:
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933


Woman working on her laptop and phone.

Popular self-serve options

For electrical safety hazards
If you see a downed power line or exposed electrical equipment,
please stay 100 feet away and call 911.
Then call us at 602-258-5483 (800-253-9408).
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