Important disconnect information effective 10/16/19

If you are looking to contact us due to concerns about being disconnected, please know we are not currently shutting off service to customers with past due balances. Instead, if you have a past due balance of $75 or more, your account will automatically be set up on a four-month payment arrangement to give you more time to pay. You can review the details of your payment arrangement on your next bill.

If you need assistance paying your bill, we’re here to help. Click here to learn about programs and resources available to you.

Contact us

We'll connect you to the answers you are looking for, just tell us how we can help. Our convenient self-service options, live chat and customer care representatives are here to help you find what you need.

Our residential live chat is available anytime between 7am and 7pm on weekdays. For business, solar or construction questions, please use the phone numbers below.

Woman working on her laptop and phone.

Popular self-serve options

Make a payment online

Start, stop or move service

Set up a payment arrangement

Get information about power outages

Find service plan information

Learn about assistance programs

If these are not the options you are looking for, visit our support site for quick answers to your questions.

Customer care representatives working hard to answer customer questions.

By email or mail

Email us anytime. We strive to respond to all emails within 1-3 business days.

You can mail a personal check, cashier's check or valid money order to:

PO Box 60015
Prescott, AZ 86304-6015
Please be sure to include your 10-digit APS account number on your payment.

All other written mail can be sent to:
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933

Call center employee looking at the computer.

By phone

Our teams are available weekdays from 7am to 7pm:

Main Line
602-371-7171 (800-253-9405)

Credit Line
602-371-7607 (800-253-9409)

Payment Line
602-371-6555 (866-776-0445)

Website Support
602-371-5775 (800-659-2975)

Outage Hotline (Available 24/7)
602-371-3680 (855-688-2437)

Our teams below are available weekdays from 7:30am to 5pm:

Business Line
602-371-6767 (800-253-9407)

Solar Line
602-216-0318 (800-659-8148)

Construction Helpline

For electrical safety hazards
If you see a downed power line or exposed electrical equipment,
please stay 100 feet away and call 911.
Then call us at 602-258-5483 (800-253-9408).
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