We'll connect you to the answers you are looking for, just tell us how we can help. Our convenient self-service options, live chat and customer care representatives are here to help you find what you need.
Outage Hotline (Available 24/7)
Bill questions, concerns, disputes
Our teams below are available weekdays from 7:30am to 5pm:
By chat, email or mail
Our residential live chat is available anytime between 7am and 7pm on weekdays. For assistance with solar, business, or construction questions, please use the phone numbers listed.
Email us anytime. We strive to respond to all emails within 1-3 business days. Currently, we are experiencing a high volume of emails. For immediate help, please chat or call us. Thank you for your patience.
You can mail a personal check, cashier's check or valid money order to:
PO Box 37812
Boone, IA 50037-0812
Please be sure to include your 10-digit APS account number on your payment.
All other written mail can be sent to:
PO Box 53933
Phoenix, AZ 85072-3933
Popular self-serve options
• Make a payment online
• Start, stop or move service
• Send us a document
• Set up a payment arrangement
• Get information about power outages
• Find service plan information
• Learn about assistance programs
If these are not the options you are looking for, visit our help and support page for quick answers to your questions.