Header
Click the Español link on any page to view the page in Spanish.
Please note: not all pages are available in Spanish at this time.
- My Account
- Residential
- Business
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Savings
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Residential
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Business
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- Solar
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Stay safe from scams
There have been recent reports of our customers being targeted by scammers. Learn what to look out for. aps.com/scams
How can we help?
Skip the wait. Most requests can be easily handled online.
Call us
Main Line
602-371-7171 or 800-253-9405
Outage Hotline
602-371-3680 or 855-688-2437
TTY for Hearing Impaired
711 (AZ Relay)
Credit Line
602-371-7607 or 800-253-9409
For help with payment arrangements.
Payment Line
602-371-6555 or 866-776-0445
Make a payment or check your account balance.
Support
I’m trying to start or stop service and having trouble entering my address.
If your address includes an apartment, suite or unit number, try entering it exactly as it’s shown on your USPS mail.
How do I update my phone number or mailing address?
You can easily update your contact information online. Sign in to update your account profile.
What should I do if my account is facing disconnection?
We’re here to help. See our Payment Assistance options or sign in to see if your account qualifies for an automatic payment arrangement.
Find answers to other common questions here.
Other numbers
Available weekdays, 7:30 a.m. – 5 p.m.
Business: 602-371-6767 or 800-253-9407
Solar: 602-216-0318 or 800-659-8148
Construction Helpline: 602-371-6140
Careers: 602-250-2101
We do our best to respond within three business days. For faster help, try our live chat or online tools.
Residential: aps@aps.com
Business: businesscare@aps.com
Solar: CTsupport@aps.com
Careers: staffing@apsc.com
Mailing Addresses
Payments
APS
PO Box 37812
Boone, IA 50037-0812
Please include your 10-digit APS account number.
Letters
APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933
800-253-9408.
