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Outage Center
Providing safe and reliable power is a top priority. But power outages do happen. And when they do, we work quickly and safely to restore your power and keep you informed along the way. Please help us by reporting a problem with your power, streetlight or additional service issues below.
Outage map
Get details on current power outages in your area with our interactive outage map. The map is not available on Internet Explorer. Please use another browser.
Stay informed about outages
Create an online account, provide your mobile phone number and email address to receive text or email outage alerts. If you already have an account, make sure your contact information is correct to ensure you receive outage alerts for your area.
Restoration times
Many factors can affect power restoration times
Every power outage is different. Weather conditions. Accessibility to damaged areas. Equipment failure. And that means every power restoration time can be different, too. We will provide our best estimate based on similar situations and will work to quickly and safely reestablish your service.
How to prepare
Be prepared in case of an outage
In addition to signing up in advance for our outage alerts, here are some things you can do to stay safe during an outage:
- Place flashlights and extra batteries in handy locations.
- Have your APS account number readily available.
- Keep important phone numbers such as medical providers, family, friends and APS stored in your cell phone or by your home phone.
- If you use life-support medical equipment that requires electricity, call to register for our Medical Preparedness Program at 602-371-7171 (800-253-9405). This alerts us of your needs in the event of an outage.
- Have a gallon of water available for each person as well as non-perishable foods.
- If you have an automatic garage door, be sure you know how to open the door manually in case you are without power.
- Make sure your phone is fully charged and have a portable charger accessible if possible.
Tips for handling and safety
Here are a few things to keep in mind during a power outage
- Visit our Outage Center or download our app to report an outage and view our online Outage Map.
- Be sure you know how to stay safe during an outage or a storm.
- Food will stay cold for up to 4 hours in the refrigerator and longer in the freezer if doors are kept closed. For more information on food safety during a power outage visit foodsafety.gov.
- Turn off and unplug all unnecessary electrical equipment and appliances. This will protect them from electrical spikes. Wait 5-10 minutes after power comes back on to plug in and turn on major appliances and electrical equipment.
- If your home is the only one without power in your neighborhood the outages could be because of your home’s circuit breaker.
- Do not try to repair electrical problems on your own, please call us or a certified electrician.
Ice Reimbursement
Get a refund for ice purchased during an outage
If you purchased ice during an outage that was 10 hours or longer, we will refund you for up to 20 pounds of dry ice or 40 pounds of regular ice
Heat relief programs available to you
Arizona summers bring high heat days, and we have partnered with local organizations to provide heat relief assistance for our most vulnerable populations.
Emergency Shelter & Eviction Prevention
In partnership with St. Vincent de Paul, APS will help ensure families have shelter, through eviction-prevention assistance or emergency community shelters.
Cooling & Hydration Stations
Find stations now in Maricopa County, Pinal County, or Yuma; or see The Salvation Army’s cooling and hydration stations we've doubled statewide.
2-1-1 Arizona Transportation Program
We have partnered with Solari, Inc. and Lyft, to fill the transportation gap with free rides to cooling shelters for eligible Arizonans who call 2-1-1 Arizona.
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How to reset your circuit breaker
How to reset your circuit breaker
Watch this helpful video or review the instructions below.
If you think your circuit breaker might be the cause of your power outage, here’s how to reset it:
Watch this helpful video or review the instructions below.
If you think your circuit breaker might be the cause of your power outage, here’s how to reset it:
- First, turn off all major appliances and most lights. Leave one light on so you can see when power is restored.
- Make sure your hands are dry and you are standing on a dry surface. Identify the breaker switch that is in or toward the “off” position. Turn it all the way to “off” and then to the “on” position.
- If all the power is off, the main breaker may need to be reset.
- If the breaker tripped because there is something wrong with an appliance, be sure to have the necessary repairs made before using the appliance again.
