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Payment Policies
Answers to your questions about payment options, late fees, disconnections, payment arrangements, service re-connection or updating your account
The answers are here to help.
Residential customers who owe more than $300 and are seven days past their due date on their current bill will be charged a late fee. The fee will appear on their energy bill and is calculated as 1.5% of the past-due amount plus tax. We do not charge a late fee during the summer hold period on residential disconnection, June 1 – October 15 or for customers active on a payment arrangement.
During the summer hold period on residential disconnections, between June 1 and October 15, we do not disconnect power for non-payment for residential customers.
As of April 2026, we have expanded our policy. We will temporarily pause shutting off residential service for non-payment when temperatures in specific locations are forecasted to be 95°F or higher the following day, based on the National Weather Service. We are also continuing our long-held practice of temporarily pausing residential shutoffs for non-payment when temperatures in specific locations are below 32°F.
If you are unable to pay your bill by the due date, see if you qualify for a payment arrangement. Log in to view your account or call us at 602-371-7607 or 800-253-9409.
You may also qualify for one of our assistance programs to help with your energy bill.
If your past-due balance is over $300 and current charges (plus any payment arrangement amounts) aren’t paid by the due date, service may be disconnected during the non-hold period between October 16 and May 31. Our goal is to work with you to provide different options to help you stay connected. If you have a past-due balance, you can set up a flexible payment arrangement to spread your balance over several months. If you need assistance paying your bill, we can help connect you to programs and resources that can reduce your monthly payment or pay down your balance.
After your account has been set up on a payment arrangement, you can view the details on the first page of your bill. View how a payment arrangement appears on a sample bill.
If you need a longer payment arrangement, please contact us right away so we can discuss options. If your payment arrangement breaks, a down payment may be required before a new payment arrangement can be considered. The required down payment amount will depend on your eligibility and account history.
Customers with past-due balances after the hold period for disconnections ends will be automatically set up on a payment arrangement to give you extra time to pay. As of mid September customers who are more than $75 past due will be automatically set up on a 6-month payment arrangement.
If you have a past-due balance during the hold period on residential disconnections, your service will remain connected to support you during the summer heat and no late fees will be applied during this time.
You’ll still receive and be responsible for your regular monthly energy bill. It’s important to pay what you can, even partial payments to help keep future balances more manageable when disconnections for non-payment resume after October 15.
We will send you a letter, email and text if applicable to notify you of your returned payment. For the first returned payment in a 12-month period, we will waive the fee. For any returned payments after that, we will apply a returned check fee of $15 fee (plus tax) to your account.
After a second returned payment in a 12-month period, you will need to make your payment with cash, cashier's check, or money order during the next 12 months.
Returned payments that are made to avoid disconnection are subject to immediate disconnection, except during times when we are not disconnecting power for non-payment. What is a payment arrangement?
Your payment arrangement amount is calculated by dividing your past due balance over the term of your payment arrangement. Customers must pay both the payment arrangement amount and their new charges for electricity each month by the due date to prevent their payment arrangement from breaking and from being disconnected for non-payment.
If you need assistance paying your bill, you’re not alone and we’re here to help. There are programs and resources that can reduce your monthly payment or help you pay down your bill. Visit aps.com/assistance to learn more and see if you qualify.
We encourage customers to contact us to discuss their options to avoid disconnection. Prior to disconnection, you will receive several communications by letters, emails, or text notifications to pay your past-due balance.
APS accepts cash, personal checks, cashier’s checks, valid money orders, electronic funds transfers, credit and debit card payments, as well as payments made through PayPal, Venmo and Amazon Pay.
No. APS will not accept any non-negotiable document, such as a certified letter, notarized letter, sight draft, bill of exchange, endorsed bill stub with notations, IRS tax form, Notice of Claim to Credit Interest, Form 1099-A, debt security, bond indenture, or any other document, as payment for an APS bill.
Tip: Make sure you’re using one of the payment methods listed on our payment options page.
Preventing Fraud
- Be skeptical of anyone who claims that your APS bill can be paid by writing a note like “acceptance for value” on your bill stub.
- Be wary of any offer that claims to tell you how to access a secret bank account or U.S. Treasury account to pay your APS bill.
