Payment policies

Do you have a question about payment options, late fees, service re-connection or updating your account?

The answers are here to help.


We offer a variety of options to make paying your bill easy and convenient.


Late payments are subject to a late payment charge of 1.5% per month. We do not charge late fees during Hold Periods when shut offs have been suspended.


To have your service turned back on, you will need to pay your total past due balance and any unpaid deposits.

Your service will be turned back on once payment is processed.


We will send you a letter notifying you of your returned payment and apply a returned check fee of $15 fee (plus tax) to your account. This applies for each returned payment.

After a second returned payment in a 12-month period, you will need to make your payment with cash, cashier’s check or money order during the next 12 months.

Returned payments that are made to avoid shut off are subject to immediate shut off.


If you are unable to pay your bill by the due date, see if you qualify for a payment arrangement. Log in to view your account or call our automated phone system at 602-371-7607 (800-253-9409).

You may also qualify for one of our assistance programs to help with your energy bill.
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