Giving you more time to pay in 2021
As the pandemic continues to unfold, we recognize many of our customers are experiencing financial difficulties. We understand how important it is to help our customers get back on their feet during this time. We have provided $10.5 million in bill assistance for customers struggling due to COVID-19 and continue to waive late fees. As we work together to help customers get caught up, bill assistance and community resources continues to be available. Importantly, as of January 2021:
- Customers who have a past-due balance of $75 or more will be automatically set up on an 8-month payment arrangement to give them more time to pay.
- Limited-income customers on our Energy Support or Energy Support with Medical program who have a past-due balance or are already on a payment arrangement have received a one-time credit of $250 or the total outstanding balance, whichever is lower. The credit was applied prior to setting up any new payment arrangements.
- For customers who need a longer payment arrangement, we are committed to working together on an arrangement that works for their budget. Please call us and we can help.
- Full details on payment arrangements and other payment policies.