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We’re Here to Help Keep You Connected
Due to certain measures adopted by the Arizona Corporation Commission (ACC), we do not shut off residential service between May 15 and October 15. Nor will we apply any late fees to charges incurred during this time. Customers continue to receive monthly energy bills during this period, and remain responsible for making timely payments to prevent the balance from building.
After October 15, 2023 residential customers with a past-due balance of $75 or more will be put on a one-time, automatic six-month payment arrangement beginning with their October or November bill (depending on billing cycle and timing). We take this step each year when the residential moratorium ends to help keep customers connected and provide more time to pay off the bill. Customers who owe more than $300, and do not pay their current monthly charges and payment arrangement amount by the due date, may have their electric service disconnected. If you or someone you know needs assistance, we can help. Our goal is to work with customers to avoid having their electric service disconnected. We can work together to offer partial payments, extended payment arrangements or other assistance programs and resources that can help pay down the bill.
What is a Payment Arrangement?
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements.
Payment arrangements are a way for you to have more time to pay past-due balances to avoid disconnection of service, by spreading out your balance due over a set time period. Your payment arrangement amount is calculated by dividing your past-due balance over six-months. Each month, the total amount due on your bill includes the payment arrangement installment amount and your current charges for electricity. You will need to pay the payment arrangement installment amount and your current monthly charges for electricity by your bill due date to not break your payment arrangement. If you owe $300 or more and you break the six-month payment arrangement, you could be subject to disconnection. You can review the details of the payment arrangement on your paper bill or by logging in to your account to view your bill at aps.com. Please note: If you’re enrolled in Budget Billing, your account may be removed from the program if there is a past-due balance.
We are here to help. Please call us at 602-371-7607 (800-253-9409), 24 hours a day, 7 days a week.
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