APS serves 1.5 million homes and businesses in 11 of Arizona’s 15 counties and is a leader in safely delivering reliable, affordable electricity in the Southwest. With 140 years of experience serving Arizona, APS is the main subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).
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APS Shares Heat Relief Resources During Arizona Heat Awareness Week
With Arizona Heat Awareness Week (May 4-8) underway, Arizona Public Service (APS) is supporting with nonprofits and organizations to provide heat relief assistance to vulnerable Arizonans and sharing helpful information for bill assistance options and tools to help manage energy use and costs.
APS is partnering with organizations such as The Salvation Army, Arizona Faith Network, St. Vincent de Paul, Stardust Building Supplies, Yuma County Health Department, Solari and AllThrive 365 to help communities stay safe during extreme heat. Together, services will include air-conditioning repairs and replacements, emergency shelter, hydration stations and eviction protection and transportation to cooling centers.
- Cooling and Hydration Stations: APS supports the statewide network of The Salvation Army’s cooling and hydration stations throughout nine Arizona counties: Maricopa, Pinal, Yuma, Yavapai, La Paz, Navajo, Gila, Cochise and Coconino. Visit The Salvation Army Phoenix website for additional information.
- Respite Centers: APS supports the Arizona Faith Network’s hydration, cooling and respite centers in churches across high-need neighborhoods in Maricopa County. Respite centers provide our most vulnerable a welcoming, secure place to lay down, cool off and receive uninterrupted rest safely.
- Heat Relief Supplies: Providing essential heat relief items like water, cooling towels, hydration packets and sunscreen is a critical public health measure that saves lives and reduces the burden on healthcare systems during extreme heat. APS supports Stardust Building Supplies and Yuma County Health Department to get these items into the hands of those who need them.
- 2-1-1 Arizona Transportation Program: Filling the transportation gap that exists for many when attempting to seek shelter from the heat, Solari, Inc. has partnered with Lyft and APS to provide heat relief resources for eligible Arizonans who call 2-1-1 Arizona for assistance.
- Healthy Homes Air Conditioning Program: In partnership with AllThrive 365, this program was created to eliminate heat-related hazards for vulnerable, limited-income households in Yuma, La Paz, Pinal, Maricopa and Yavapai Counties through free emergency repair or replacement of air conditioning systems during the hot summer months.
- Heat Relief AC Initiative: APS has joined forces with other Arizona utilities and Wildfire to begin providing low-income homeowners statewide the ability to apply for assistance to receive new energy efficient AC units.
- Eviction-Prevention, Emergency & Transitional Housing Program: In partnership with St. Vincent de Paul, APS will help ensure eligible individuals and families can stay safe at home through eviction-prevention assistance as well as temporary and supportive housing. Contributions to these programs are funded by APS shareholders and not included in customer rates.
Customer Support and Bill Assistance Resources:
APS is here to help customers who are concerned about their energy bills. Customers can explore flexible payment and bill management options, energy saving resources and assistance programs that can help make a difference.
- Compare APS rate plans to find the right one for you. APS offers a variety of plans to suit your needs. As an example, customers on Time-of-Use 4pm-7pm Weekdays and Time-of-Use 4pm-7pm Weekdays with Demand Charge plans can manage their costs and potentially save by using less energy during higher-cost on-peak hours, between 4-7 p.m. on weekdays. Customers on these time-of-use plans can try pre-cooling for even more savings. Set your thermostat a few degrees lower for several hours during the day before 4 p.m. Then, between 4-7 p.m. on weekdays, set it a few degrees higher. Watch this video for more details. Customers can visit aps.com/plans to compare plans and learn more.
- Budget Billing is a program that balances out monthly payments and can help take out monthly swings due to weather and varying usage. Visit aps.com/budgetbilling.
- Crisis Bill Assistance: Customers in a temporary financial bind may qualify for up to $1,000 per year in bill payment assistance.
- APS Energy Support Program: Based on household size and income, qualified APS customers can receive up to a 25% or 60% monthly discount on their energy bill.
- APS CARE (Crisis Assistance Relief Effort): This program offers qualified customers up to $500 in bill payment assistance in partnership with the Salvation Army. Importantly, there are no age or income criteria for this program.
Customers can also enroll in two APS programs that will allow their friends and/or family members to help them manage their energy accounts.
- Safety Net: Customers can choose a trusted friend or family member as their Safety Net partner to provide added support, if needed. The Safety Net partner receives a copy of the monthly energy bill and is notified if a bill becomes past due so they can step in if needed. They serve as a helpful “safety net” to ensure timely access to billing information but are never financially responsible for the account or any payments.
- Guest Roles: Customers can grant trusted friends or family members access to help manage their online account. Three levels of access are available, allowing guests to make payments, receive payment reminders, manage account preferences, and more—based entirely on the level of access the customer chooses to provide.
APS customers can visit aps.com to enroll in programs mentioned above or can call 602-371-7171 or 800- 253-9405 to speak to an APS advisor 24/7 in English or Spanish.
Keeping Customers Connected:
APS does not shut off residential service for non-payment between June 1 and October 15 and will not apply any late fees to charges incurred during this time. Customers continue to receive monthly energy bills and remain responsible for making timely payments to prevent the balance from building. In addition, APS holds disconnections for non-payment outside that period when temperatures in specific locations are forecasted to be 95°F or higher. For more information, visit aps.com/support.
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