APS serves 1.4 million homes and businesses in 11 of Arizona’s 15 counties and is a leader in safely delivering reliable, affordable electricity in the Southwest. APS maintains a diverse range of energy resources, including nuclear from Palo Verde Generating Station, natural gas, coal, solar, wind and energy storage – a mix that’s about 54% clean. With 140 years of experience serving Arizona, APS is the main subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).
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Storms Turn Down The Temperatures Across Arizona: APS Urges Customers to Prepare for Winter Weather
Snow is on the ground and weather advisories are in effect for many parts of northern Arizona. With winter storms, strong winds and rain sweeping across the state this week, Arizona Public Service (APS) meteorologists are keeping a close eye on the forecast to help ensure field crews are ready to respond. They’re even using advanced zoom and artificial intelligence cameras – devices typically used for wildfire detection and monitoring – to keep an eye on the skies in real time.
As storms continue to roll in, snow is expected to accumulate in the high country and it’s always a good idea to be prepared for the impact Mother Nature can have on the energy grid. For example, heavy, wet snow can weigh down tree branches and cause them to snap into power lines. Severe winds can also pack a powerful punch, blowing debris and backyard items into electrical equipment, resulting in damage and potentially knocking out electricity.
“Snow isn’t something we see every day during Arizona’s winters, so when it pops up in the forecast, we’re all eyes on it,” said Cynthia Kobold, APS meteorologist. “With tools like radar, forecasting models and even real‑time views from cameras mounted on power poles, we’re monitoring conditions closely to help crews prepare – while reminding customers that a little preparation goes a long way in cold weather.”
From staging equipment and resources to planning for snowy conditions, APS lineworkers are ready to keep the lights on and homes warm. Customers are encouraged to stay safe by taking a few simple precautions.
Plan ahead and be prepared
- In case of a power outage, ensure APS can reach you quickly with outage alerts. Download the APS mobile app or visit aps.com/outagecenter and create an online account to receive text or email notifications. If you have a current email or phone number on file, you are automatically enrolled.
- Customers who depend on electricity for life-sustaining medical equipment should register for the APS Medical Care Program by calling 602-371-7171 or 800-253-9405. This program helps APS prioritize communications to participating customers during outages.
- Know the location of community warming centers in case of an outage.
- Charge mobile devices and keep a portable power bank ready.
- Prepare an emergency kit that includes flashlights, extra batteries, bottled water and non-perishable food for several days. Store essential phone numbers – medical providers, family, friends and APS – in your phone and on paper. You can contact the APS Customer Care Center 24/7 at 602-371-7171 or 800-253-9405.
- If you have an electric garage door, learn how to open it manually in case power is lost.
When the power goes out, safety comes first
- If your power goes out, report it immediately through the APS mobile app, online at aps.com or by calling 602-371-3680 or 855-688-2437. Monitor the APS Outage Map for real-time updates.
- Keep refrigerator and freezer doors closed to preserve food and unplug major appliances to prevent damage from electrical surges when power returns. Wait five to ten minutes after restoration before plugging devices back in.
- Safety around downed power lines is critical. Stay at least 100 feet away, call 911, and then notify APS. Never attempt to move or touch a fallen line.
For more winter safety guidance, visit the Arizona Emergency Information Network (AzEIN), and keep in mind these additional winter safety tips:
- Dress in layers and keep extra blankets on hand.
- Use space heaters safely – keep them at least three feet from flammable materials and never leave them unattended.
- If you use a generator, operate it outdoors and away from windows to prevent carbon monoxide poisoning.
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