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We’re Here to Help Keep You Connected
Due to measures adopted by the Arizona Corporation Commission (ACC), we do not shut off residential service for non-payment between June 1 and October 15. Nor will we apply any late fees to charges incurred during this time. Customers continue to receive monthly energy bills during this period and remain responsible for making timely payments to prevent the balance from building.
New! As of April 2026, we have expanded our policy. We will temporarily pause shutting off residential service for non-payment when temperatures in specific locations are forecasted to be 95°F or higher the following day, based on the National Weather Service. We are also continuing our long-held practice of temporarily pausing residential shutoffs for non-payment when temperatures in specific locations are below 32°F. Learn more.
We are currently in the October 16 - May 31 non-hold period
October 16 - May 31
- Our goal is to work with customers to avoid having their electric service shut off during this time
- Customers can set up a payment arrangement, which allows them to pay off the past-due balance over several months
- Customers who owe more than $300, and do not pay their current monthly charges by the due date (and payment arrangement amount if applicable), may have their electric service shut off
- A series of communications are sent to past-due customers prior to service shut off to offer customers a variety of options to get caught up on their past-due balance
- We recognize it can be challenging to make payments and we’re here to help. If you need additional support to pay your bill, we have programs and resources that can reduce your monthly payment or help pay down the bill
June 1 - October 15 hold period
June 1 - October 15
- Residential service will not be shut off
- No late fees to charges incurred during this time
- Customers continue to receive monthly energy bills
- While you are not at risk of being shut off during this time, you are responsible for paying your bill
- To help prevent an overwhelming past-due balance, it is important to continue to make payments during these months. Even paying a portion of what you currently owe will mean smaller, more manageable payments when shut offs resume after Oct. 15
- Near the end of the hold period, in early September, customers with a past-due balance of $75 or more will be put on an automatic six-month payment arrangement depending on their bill cycle
- We take this step each year when the residential hold period ends to help keep customers connected and provide more time to pay off the bill
Flexible Payment Arrangements
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:
- Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
- Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
- You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. It’s important that you pay both the payment arrangement amount and your current charges each month to avoid your payment arrangement from failing. This could prevent you from being eligible for future payment arrangements. Depending on the number of broken payment arrangements you may be required to pay up to 50% of your past-due balance before you can set up a new payment arrangement.
If you have additional questions on payment arrangements, please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.
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