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Service will remain connected through Arizona’s summer heat
To support customers during the summer heat, residential service will not be disconnected due to non-payment from June 1 through October 15. In addition, no late fees will be applied during this time. These measures were adopted by the Arizona Corporation Commission, and we’ve taken the appropriate steps to make sure your service remains connected through the summer.
You will continue to receive and be responsible for your monthly bills. It’s important to keep making timely payments, even partial payments, to prevent an overwhelming past-due balance from building when disconnections for non-payment resume after October 15. Make a payment today.
New! As of April 2026, we have expanded our policy. We will temporarily pause shutting off residential service for non-payment when temperatures in specific locations are forecasted to be 95°F or higher the following day, based on the National Weather Service. We are also continuing our long-held practice of temporarily pausing residential shutoffs for non-payment when temperatures in specific locations are below 32°F. Learn more.
Service remains connected
June 1 - October 15 hold period
- Your service will remain connected to support you during the summer heat.
- No late fees will be applied during this time.
- You’ll still receive and be responsible for your regular monthly energy bill.
- It’s important to pay what you can, even partial payments to help keep future balances more manageable when disconnections for non-payment resume after October 15.
- If you’re struggling to make payments, we have programs and resources that can help.
- If you have a past-due balance of $75 or more in mid-September, you will be automatically set up on a six-month payment arrangement (timing depends on your bill cycle).
- We take this step each year to give you more time and flexibility to catch up, so you can stay connected.
Service can be disconnected for non-payment
October 16 - May 31
- Our goal is to work with you to provide different options to help you stay connected during the non-hold period.
- If you have a past-due balance, you can set up a flexible payment arrangement to spread your balance over several months.
- If your past-due balance is over $300 and current charges (plus any payment arrangement amounts) aren’t paid by the due date, service may be disconnected.
- Before service is disconnected, you’ll receive a series of communications that provide reminders for payment due dates and assistance options to help you get back on track.
- If you need assistance paying your bill, you’re not alone and we’re here to help. There are programs and resources that can reduce your monthly payment or help you pay down your bill.
Flexible Payment Arrangements
Our flexible payment arrangements give customers who are struggling to pay their energy bill additional time to get caught up. Some things to know about payment arrangements:
- Payment arrangements allow customers more time to pay their energy bill by dividing the payments over a set amount of time.
- Customers who have a past-due balance of $75 or more on their energy bill qualify for a payment arrangement.
- You will be responsible for paying the full payment arrangement amount due and your current charges for electricity by your bill due date. It’s important that you pay both the payment arrangement amount and your current charges each month to avoid your payment arrangement from failing. This could prevent you from being eligible for future payment arrangements. Depending on the number of broken payment arrangements you may be required to pay up to 50% of your past-due balance before you can set up a new payment arrangement.
If you have additional questions on payment arrangements, please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week.
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