APS serves about 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).
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Summer Support for APS Customers
Summer in Arizona means air conditioners are kicking on more often and for longer periods to keep people cool. When it comes to energy use, everyone has different priorities and different budgets. That’s why Arizona Public Service (APS) is here to help you manage energy use, keep your bill as low as possible and connect customers to assistance programs if needed.
APS residential customers can choose from various rate plans to align with their energy needs. One way for customers to help lower their bills is to make sure they are on their lowest-cost rate plan. Most APS customers can find out which plan would have saved them the most money by looking at the Monthly Plan Comparison on their bill, logging in to their online account or going directly to aps.com/compare. The Monthly Plan Comparison shows how much customers would have paid on different plans based on their past energy use, making it easy to compare plan costs and save.
Flexible payment arrangements are available for customers who need more time to pay their balance. Customers can also picktheir bill due date to align with their schedules and enroll in alerts to manage their bill and energy usage throughout the month.
Environmental Benefits Surcharge Bill Credit
APS customers who pay the Environmental Benefits Surcharge will see a reduction on their July and August energy bills. In April, the Arizona Corporation Commission approved APS’s proposal to provide $52 million in savings back to customers who pay the surcharge. For an average residential customer who uses 1,050 kilowatt hours (kWh) in a month, their bill will be about $10 lower than it would typically be in July and August. More details are available here.
APS Customer Programs
In addition to the programs listed above, APS offers customers:
- Budget Billing can help take out the seasonal swings of summer and winter billing by averaging out the cost of your energy use so you pay a more predictable amount every month.
- APS Energy Support programoffers tiered monthly discounts for qualifying customers. Some may receive up to 25% or 60% off their monthly energy bills based on household income level.
- Crisis Bill Assistance is available for qualifying customers in a temporary financial bind to receive up to $1,000 per year in payment assistance to help cover energy bills.
For those with vulnerable loved ones, like elderly parents, APS offers two programs where customers can authorize an individual to monitor their accounts by providing notifications if bills are unpaid, and allowing access to help, if needed:
- Safety Net – Safety Net partners will receive a copy of the monthly energy bill, so they know when payment is due, and they’ll receive notifications if a payment is past-due. Safety Net partners can also create a payment arrangement to give the customer more time to pay down a balance.
- Guest Roles – The Guest Role program gives designated friends and family members permission to manage a customer’s online APS account.
From June 1 through Oct. 15, 2025, APS will not disconnect residential customers because of past due bills, or charge late fees, per rules set by the Arizona Corporation Commission. Customers will continue to receive monthly energy bills during this period and remain responsible for making timely payments to prevent the balance from building. If a customer falls behind on their account, regardless of the time of year, APS provides options and assistance.
APS works alongside government and community organizations to provide income-eligible customers with energy-efficient home improvements through the Weatherization Assistance Program, which can help lower energy bills year-round and improve indoor air quality.
APS customers can find more ways to manage energy bills at aps.com/save. Customers can also call (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.
Heat Relief
APS partners with nonprofits and organizations to provide heat relief assistance programs across the state. The Salvation Army, AllThrive365 (formerly FSL), Society of St. Vincent de Paul, Solari, Lyft, Wildfire and the Arizona Faith Network offer a range of services, including air-conditioning repairs and replacements, emergency shelters, hydration stations, and transportation to cooling sites.
- 2-1-1 Arizona & Transportation Program: Solari, Inc. is partnering with Lyft and APS to provide heat relief resources for eligible Arizonans who call 2-1-1 Arizona for assistance to help fill the transportation gap that exists for those who seek shelter from the heat. APS has pledged $1 million to Solari for 2-1-1, in hopes the nonprofit can secure additional funding to keep the live-operator program available to Arizonans. See if you qualify here.
- Respite Centers: APS is supporting the Arizona Faith Network’s hydration, cooling and respite centers throughout high-need neighborhoods in Maricopa County. Respite centers provide the most vulnerable a welcoming, secure place to lay down, cool off and rest safely.
- Cooling & Hydration Stations: APS supports The Salvation Army’s cooling and hydration stations throughout nine Arizona counties - Maricopa, Pinal, Yuma, Yavapai, La Paz, Navajo, Gila, Cochise and Coconino. Additional information can be found on The Salvation Army Phoenix website.
- Eviction Prevention, Emergency & Transitional Housing Programs – In partnership with St. Vincent de Paul, APS helps individuals and families stay safe at home through eviction-prevention assistance as well as provides support for emergency shelter.
- Air Conditioning Repair and Replacement Programs: APS is partnering with AllThrive365 and Wildfire on two separate programs to assist low-income homeowners in applying for HVAC repairs or new energy efficient air conditioning units during summer months. AllThrive365 supports qualified homeowners in La Paz, Maricopa, Pinal, Yavapai and Yuma counties. Wildfire’s program is statewide.
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