APS serves 1.4 million homes and businesses in 11 of Arizona’s 15 counties and is a leader in safely delivering reliable, affordable electricity in the Southwest. With 140 years of experience serving Arizona, APS is the main subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).
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Arizonans Benefit From APS Food Bank Donations And Bill Assistance
APS Partnering with local food banks to provide relief as SNAP benefits face uncertainty
PHOENIX – As Arizona families face economic uncertainty, disruptions with federal assistance programs, like the Supplemental Nutrition Assistance Program (SNAP), and the continued federal government shutdown, APS is stepping up its support for vulnerable Arizonans.
Arizona’s food banks are already responding to increased demand and a strain on resources. To help meet this need and help people facing food insecurity, APS is donating $1 million to Arizona’s four regional food banks and the Arizona Foodbank Network. These organizations will receive crucial funding to support their mission of feeding families in need:
- Community Food Bank of Southern Arizona
- St. Mary’s Food Bank
- United Food Bank
- Yuma Community Food Bank
- Arizona Foodbank Network
In addition to the financial support, which will come from APS parent company Pinnacle West shareholder funding, not money recovered through customer rates, APS employees are increasing their volunteer efforts at local food banks and pantries throughout Arizona. APS has also launched an internal campaign encouraging employees to donate non-perishable food items to fight hunger.
“APS is dedicated to supporting our customers and communities, especially during challenging times,” said Stacy Derstine, APS Vice President for External Affairs. “By partnering with Arizona’s regional food banks and encouraging employee engagement, we hope to help families put food on the table and bring hope as the holidays approach.”
“We recognize many Arizonans are facing new challenges and may need support for the first time. If you’re an APS customer struggling with your energy bill, please reach out to us. We offer many ways to help you through these times, from monthly bill discounts and crisis bill assistance to flexible payment arrangements and bill management options,” said Monica Whiting, APS Vice President for Customer Experience and Communications.
In October, APS announced an additional $3 million to support nonprofit agencies that provide critical resources like utility bill assistance (through APS CARE and Crisis Bill Assistance), air conditioner repair and replacement and housing support. These grants will ensure money is available to help customers in need.
The APS Energy Support program offers tiered monthly discounts for qualified customers. Eligible customers receive up to 25% or 60% off their monthly energy bills based on household income level, the largest limited income customer bill discount in the state. Customers enrolled in SNAP are eligible for this program; customers can apply and use a photo of their SNAP EBT card or income information to qualify. Apply here.
For customers who need extra time to pay, APS offers flexible payment arrangements to equally distribute outstanding balances due over a set period of time.
Additionally, APS customers can apply or enroll in:
- APS CARE (formerly Project SHARE): Customers can apply for up to $500 in emergency bill assistance, regardless of their income. This can help customers who may have lost a paycheck or experienced a different type of financial hardship, like those impacted by the federal shutdown. The program is administered through The Salvation Army.
- Crisis Bill Assistance is available for qualifying customers in a temporary financial bind to receive up to $1,000 a year in payment assistance to help cover energy bills.
- Low Income Home Energy Assistance Program (LIHEAP) is a government assistance program that helps qualified households pay heating and cooling bills.
Arizonans can also dial 211, a state hotline to get connected to various types of local community resources.
Ways Customers Can Lower Bills and Manage Energy Use
- One way for customers to lower bills is to make sure they’re on their lowest-cost rate plan. Most APS customers can find out which one would have saved them the most money by looking at the Monthly Plan Comparison on their printed bill, logging in to their online account or going to aps.com/compare. The Monthly Plan Comparison shows how much customers would have paid on different plans based on past energy use, making it easy to compare costs and save.
- Budget Billing can help take out the seasonal swings of billing by leveling payments throughout the year. This makes it easy for customers to know what their APS bill will be every month. Visit aps.com/budgetbilling.
- Customers can pick their due date to align better with their schedule and manage their power bill against other expenses.
- Customers can sign up for alerts tomanage how much energy they’ve used, monitor bill amounts and receive outage alerts. Learn more here.
Customers can enroll in two APS programs that allow their friends and families to help them manage their accounts.
- Safety Net – Safety Net partners will receive a copy of the monthly energy bill, so they know when payment is due and receive notifications if a payment is past-due. Safety Net partners can also create a payment arrangement to give the customer more time to pay down a balance.
- Guest Roles – The Guest Role program gives designated friends and family members permission to manage a customer’s online APS account.
To enroll or learn more about a program mentioned above, customers can call (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.
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