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Safety Net Program
Choose a friend or relative as your Safety Net partner to receive a copy of your energy bill and help remind you of upcoming payments, if needed. Learn more
Get Help Paying Your Energy Bill
We’re Here to Help You Find Bill Assistance and More
If you or someone you know needs assistance, there are programs and resources available to help. You may qualify for financial assistance to pay your energy bill, funds for AC repair or replacement, eviction prevention support and more. Learn about assistance options that can help make a difference for you.
Crisis Bill Assistance
Customers facing a temporary financial hardship may qualify for up to $1,000 in bill assistance through our partners like Wildfire, Chicanos Por La Causa, and Maricopa County Human Services.
Learn how to apply.
Energy Support Program
Customers may qualify for a monthly discount up to 25% or 60% based on household income. And if you qualify for Energy Support program and depend on electricity for life-saving medical equipment you could qualify for a monthly discount up to 35% or 60%.
APS CARE
Customers can receive up to $500 in bill assistance in partnership with The Salvation Army, regardless of income. To expand this donation program, we are matching the total of all contributions made – up to $500,000 – January 1 through December 31, 2026.
Learn more.
Medical Care Program
Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.
AC Repair or Replacement
Limited income homeowners may qualify for financial help to fix or replace broken air conditioner units through our partners: AllThrive365 covers La Paz, Maricopa, Pinal, Yavapai, or Yuma counties; and Wildfire’s program covers all of Arizona.
Eviction Prevention Support
Customers facing a housing crisis may qualify for assistance through our partner St. Vincent de Paul to help them stay safe in their homes.
Food Support through Our Local Partners
Customers in need of food assistance can rely on our food bank partners.
Payment Arrangements
If you need a little more time to pay your energy bill, we’re here to help you get back on track. A Payment Arrangement gives you more flexibility to pay your past-due amount while keeping up with your current energy bills.
State & Local Programs:
LIHEAP
The Low-Income Housing Energy Assistance Program (LIHEAP) works with Community Action Programs (CAPs) and other local providers to lower energy costs for those struggling to pay their energy bills. Learn more.
Power AZ
Power AZ is a state program that expands access to utility assistance to Arizona households with an income of up to 100% State Median Income (SMI). Power AZ eligibility requirements are consistent with the LIHEAP program, except that households with income exceeding LIHEAP requirements may qualify. Learn more.
Weatherization
Under this program, limited income customers may qualify for free energy-efficient home improvements, such as extra insulation and A/C maintenance, to help you save energy and money. Learn more.
2-1-1 Arizona
The 2-1-1 state program serves as Arizona’s main hotline for health and human services information. Dial 211 to find community agencies and resources in your area that can assist you with paying your energy bills. Learn more.
Look Out for Friends, Neighbors and Relatives
Safety Net
Guest Roles
Stay Cool with Heat-Relief Programs
Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We've partnered with local organizations to provide heat relief assistance to our most vulnerable customers. In addition, our outage map now offers quick access to information about cooling centers locations under the shelter icon.
Emergency Shelter & Eviction Prevention
Hydration, Cooling & Respite Centers
2-1-1 Arizona Transportation Program
