We are here to help customers through difficult times with a wide range of assistance programs for every level of need. Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers, as well as an Online Learning Program below to help you learn more about assistance programs. You can also find help through state and local programs.

Crisis Bill Assistance

Customers in a temporary financial bind may qualify for up to $1,000 per year in payment assistance to help cover their energy bills.

Energy Support Programs

  • Energy Support Program: Customers may qualify for up to 25% or 60% discount on their monthly energy bills based on household income level.
  • Energy Support with Medical Program: If you or someone in your home has a life-threating illness or uses critical medical equipment, you may qualify for up to 35% or 60% discount on your energy bill based on household income level.

State & Local Assistance Programs

LIHEAP: The Low-Income Housing Energy Assistance Program (LIHEAP) works with Community Action Programs (CAPs) and other local providers to lower energy costs for those struggling to pay their energy bills. Learn More

Financial Help for Rent: The Arizona Department of Economic Security’s Arizona Rental Assistance (For Renters Only) alleviates housing instability for eligible low-income seniors and families with children. Eligible households may receive a lump-sum assistance payment equal to 3 times the household’s monthly rent, not to exceed $10,500. Program benefits may be used to cover rental arrears, future rent, and rent late fees and penalties. See if you qualify

Weatherization: You may qualify for free energy-efficient home improvements, such as extra insulation and A/C maintenance, to help you save energy and money. Learn More

2-1-1 Arizona: The 2-1-1 state program serves as Arizona’s main hotline for health and human services information. Dial 211 to find community agencies and resources in your area that can assist you with paying your energy bills. Learn More

Project SHARE

Qualified customers can receive up to $500 in temporary bill assistance through our partnership with the Salvation Army’s Project SHARE program.

Payment Arrangements

Need a little more time to pay your bills? Payment Arrangements can help you get caught up. When you enroll, you can distribute your past-due balance over up to 12 months.

Stay Cool with Heat-Relief Programs

Arizona summers bring high temperatures that put families without reliable housing or air conditioning at risk. We've partnered with local organizations to provide heat relief assistance to our most vulnerable customers. In addition, our outage map now offers quick access to information about cooling centers locations under the shelter icon.

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Emergency Shelter & Eviction Prevention

In partnership with St. Vincent de Paul, APS will help ensure families can find safe shelter through eviction-prevention assistance or emergency community housing.

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Hydration, Cooling & Respite Centers

Enjoy cool air, free water and a safe place to rest at one of the many sites throughout the state. Arizona Department of Health Services statewide cooling station map, The Salvation Army and Arizona Faith Network also offer relief centers during extreme heat.

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2-1-1 Arizona Transportation Program

We work alongside Solari, Inc. and Lyft to help fill the statewide transportation gap and provide heat relief support and resources to eligible Arizonans.

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Look Out for Friends, Neighbors and Relatives

Safety Net

If you or someone you know lives alone or relies on a support network, you may benefit from the Safety Net program. You can select a relative or friend to receive a copy of your energy bill so they can remind you when payments are due and more.
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Guest Roles

If you or someone you know needs help managing their APS account, assign a Guest Role. With three types of account access, you can choose the access level that works best for you. Guests aren’t financially responsible for the account, but they can help keep an eye on it.
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Medical Care Program

Qualified customers who have a life-threatening illness or use essential critical medical equipment that requires electricity can receive notifications to help them better prepare for an outage.


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APS Online Learning Program

With so many options, it can be difficult to find the right assistance program for your needs. Through a series of quick, informative videos, the APS Online Learning Program provides an overview of all programs available for qualified customers, plus expert tips to help you save energy and money. You can also download our Participant Workbook to follow along, take notes and keep all the information handy in one place.

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Lesson 1

Welcome to the APS online learning program

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Lesson 2

Energy Support program, up to 25% or 60% monthly discount based on household income

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Lesson 3

Energy Support with Medical program, up to 35% or 60% monthly discount based on household income

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Lesson 4

Crisis Bill Assistance program up to $1,000 in assistance annually

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Lesson 5

State utility assistance

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Lesson 6

Project SHARE up to $500 in assistance annually

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Lesson 7

Payment Arrangements

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Lesson 8

Safety Net program

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Lesson 9

Save energy and money with energy efficient tips

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Lesson 10


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Participant Workbook

Information from all lessons in one downloadable workbook

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