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Safety Net Program
Designate a friend or loved one to receive a copy of your energy bill so they can remind you when your payment is due. Learn more
Find Assistance for Paying Your Bills
We are here to help customers through difficult times with a wide range of assistance programs for every level of need. Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers. You can also find help through state and local programs.
More Help Is Here: Expanded Support for Customers in Need
Arizona Public Service (APS) is stepping up to help more Arizonans pay their bills and stay safe, cool, and housed – especially after one of the hottest summers on record. APS is providing an additional $3 million to trusted community organizations to offer expanded assistance for energy bills, air conditioning repairs, and housing support.
If you need help, learn what options are available, or call us at (602) 371-7171. We’re available 24 hours a day, seven days a week.
Here’s what’s available:
- Up to $1,000 in Crisis Bill Assistance
If you're facing a temporary financial hardship, you may qualify for up to $1,000 in help through partners like Wildfire, Chicanos Por La Causa, and Maricopa County Human Services. - Air Conditioner Repair or Replacement
AllThrive 365 and Wildfire work to help low-income homeowners fix or replace broken AC units. AllThrive365 covers La Paz, Maricopa, Pinal, Yavapai, or Yuma counties; and Wildfire’s program covers all of Arizona. - Eviction Prevention Support
Additional support is being provided to St. Vincent de Paul to help families stay in their homes. If you’re facing a housing crisis, you may qualify for assistance.
Assistance is also available through 211 Arizona, which you can call from any phone by simply dialing 2-1-1. This free service connects Arizonans in need of critical services like housing support, heat relief, food assistance, and transportation. APS provided $1 million in funding in May to help keep Arizona 211 open.
Energy Support Programs
Energy Support Program:
Customers may qualify for up to 25% or 60% discount on their monthly energy bills based on household income level.
Energy Support with Medical Program:
If you or someone in your home has a life-threatening illness or uses critical medical equipment, you may qualify for up to 35% or 60% discount on your energy bill based on household income level.
Crisis Bill Assistance
Customers in a temporary financial bind may qualify for up to $1,000 per year in payment assistance to help cover their energy bills. Learn how to apply.
Project SHARE
Qualified customers can receive up to $500 in temporary bill assistance through our partnership with the Salvation Army’s Project SHARE program. Learn more.
State & Local Assistant Programs
LIHEAP:
The Low-Income Housing Energy Assistance Program (LIHEAP) works with Community Action Programs (CAPs) and other local providers to lower energy costs for those struggling to pay their energy bills. Learn More
Weatherization:
You may qualify for free energy-efficient home improvements, such as extra insulation and A/C maintenance, to help you save energy and money. Learn More
2-1-1 Arizona: The 2-1-1 state program serves as Arizona’s main hotline for health and human services information. Dial 211 to find community agencies and resources in your area that can assist you with paying your energy bills. Learn more.
Payment Arrangements
Need a little more time to pay your bills? Payment Arrangements can help you get caught up. When you enroll, you can distribute your past-due balance over up to 12 months. Find out more.
Step-by-step guides to apply for assistance programs
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