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Help Available for Customers Facing Financial Hardships
Help is available for Arizona Public Service (APS) customers who are facing financial hardships, including those impacted by the federal government shutdown. Through customer assistance programs, nonprofit partnerships and bill management options, APS stands ready to connect customers with support tailored to their needs.
To ease the financial burden, APS offers flexible payment arrangements to give customers extra time to pay down their balances.
Earlier this month, APS announced an additional $3 million to support nonprofit agencies that provide critical resources like utility bill assistance (through Project SHARE and Crisis Bill Assistance), air conditioner repair and replacement and housing support. These grants will ensure money is available to help customers in need. The support is from Pinnacle West shareholder funding, not money recovered through customer rates.
Additionally, APS customers can apply or enroll in:
- Project SHARE (soon to be called APS CARE starting Nov. 1): Customers can apply for up to $500 in emergency bill assistance, regardless of their income. This can help customers who may have lost a paycheck or experienced a different type of financial hardship, like those impacted by the federal shutdown. The program is administered through The Salvation Army.
- Crisis Bill Assistance is available for qualifying customers in a temporary financial bind to receive up to $1,000 a year in payment assistance to help cover energy bills.
- The APS Energy Support program offers tiered monthly discounts for qualified customers. Eligible customers receive up to 25% or 60% off their monthly energy bills based on household income level, the largest limited income customer bill discount in the state. Customers can qualify based on their last month's income, so those who recently stopped receiving a paycheck may already be eligible or will be eligible soon after they have not been paid for an entire month.
For example, a family of four with a monthly income of $5,358 or less before taxes would qualify for the 25% discount, and those with an income of $2,036 or less would qualify for a 60% discount. See if you qualify here.
- Low Income Home Energy Assistance Program (LIHEAP) is a government assistance program that helps qualified households pay heating and cooling bills.
Ways Customers Can Lower Bills and Manage Energy Use
- One way for customers to lower bills is to make sure they’re on their lowest-cost rate plan. Most APS customers can find out which one would have saved them the most money by looking at the Monthly Plan Comparison on their printed bill, logging in to their online account or going to aps.com/compare. The Monthly Plan Comparison shows how much customers would have paid on different plans based on past energy use, making it easy to compare costs and save.
- Budget Billing can help take out the seasonal swings of billing by leveling payments throughout the year. This makes it easy for customers to know what their APS bill will be every month. Visit aps.com/budgetbilling.
- Customers can pick their due date to align better with their schedule and manage their power bill against other expenses.
- Customers can sign up for alerts to manage how much energy they’ve used, monitor bill amounts and receive outage alerts. Learn more here.
Customers can enroll in two APS programs that allow their friends and families to help them manage their accounts.
- Safety Net – Safety Net partners will receive a copy of the monthly energy bill, so they know when payment is due and receive notifications if a payment is past-due. Safety Net partners can also create a payment arrangement to give the customer more time to pay down a balance.
- Guest Roles – The Guest Role program gives designated friends and family members permission to manage a customer’s online APS account.
To enroll or learn more about a program mentioned above, customers can call (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.
APS serves 1.4 million homes and businesses in 11 of Arizona’s 15 counties and is a leader in safely delivering reliable, affordable electricity in the Southwest. APS maintains a diverse range of energy resources, including nuclear from the Palo Verde Generating Station, natural gas, coal, solar, wind and energy storage – a mix that’s about 54% clean. With 140 years of experience serving Arizona, APS is the main subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).
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