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report an outage online

You can submit an outage report online to let us know that the power is out at your home or business.

report

 

 

report an outage by phone

residential
855-688-2437 (855-OUTAGES)

business
602-371-6767 (Phoenix area)
800-253-9407 (other areas)

 

report a street light outage

You can submit a street light outage report online to let us know the location and type of light to repair.

report
 

learn about electrical safety

current outages

If your outage is not on the current outage list, you can report your outage online. If your home is the only one without power, reset your circuit breakers.

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areacitycausedetailsestimated restoration timeticket
Southwestern ArizonaSalomePower pole(s) down
Off: 06/29/2015 10:16PM 
Boundary: Lago Ln - Lindsey Rd
Comments: Crew is on site
Estimated customers impacted: 6
Restored:
 
Residential customers affected by the outage in Salome can purchase up to 40 pounds of wet bagged ice or 20 pounds of dry ice to help preserve perishables in their refrigerators and freezers.
Please send receipts to:
APS Community Affairs
Mail Station 8010
P.O. Box 53999
Phoenix, AZ 85072
6/30/2015 9:30:00 PM273286
Metro PhoenixAguilaPower pole(s) down
Off: 06/28/2015 07:25PM
Boundary: Black Mountain Rd.
Comments: Crew to replace 2 poles
Estimated customers impacted: 15
Restored:
6/30/2015 4:00:00 PM273050
Northwestern ArizonaMorristownStorm related conditions
Off: 06/29/2015 07:29 PM 
Boundary:Crown King - Castle Hot Springs - Cow Creek - Humbug Mine 
Comments: Troubleman is on site. 
Estimated customers impacted:19
Restored:
 
Residential customers affected by the outage in Morristown can purchase up to 40 pounds of wet bagged ice or 20 pounds of dry ice to help preserve perishables in their refrigerators and freezers.
Please send receipts to:
APS Community Affairs
Mail Station 8010
P.O. Box 53999
Phoenix Az 85072
 273224
Southwestern ArizonaYumaPower line(s) down
Off: 06/30/2015 11:25AM
Boundary: Avenue 7 1/2 E - County 5th Street - Bruce Church Loop - Laguna Dam Road
Comments: Troubleman in route
Estimated customers impacted: 63 
Restored:
6/30/2015 2:30:00 PM273433
Metro PhoenixWickenburgUnder investigation
Off: 06/29/2015 07:06PM
Boundary: Everett Bowman Trl - Tellier Trl - Grantham Hills - Rincon Rd
Comments: Troubleman scheduled.
Estimated customers impacted: 10
Restored:
 
Residential customers affected by the outage in Wickenburg can purchase up to 40 pounds of wet bagged ice or 20 pounds of dry ice to help preserve perishables in their refrigerators and freezers.
Please send receipts to:
APS Community Affairs
Mail Station 8010
P.O. Box 53999
Phoenix Az 85072
6/30/2015 2:00:00 PM273229
Metro PhoenixPhoenixPlanned outage
Off: 06/30/2015 08:00AM 
Boundary: Moreland St - 34th Ave - 33rd Ave
Comments: Install new poles.
Estimated customers impacted: 12
Restored:
6/30/2015 2:00:00 PM35909
Metro PhoenixWickenburgUnder investigation
Off: 06/29/2015 07:06PM
Boundary: Rio Escondido Pl - Larrea Tl - Grantham Hills Tl - Rincon Rd
Comments: Troubleman scheduled.
Estimated customers impacted: 5
Restored:
 
Residential customers affected by the outage in Wickenburg can purchase up to 40 pounds of wet bagged ice or 20 pounds of dry ice to help preserve perishables in their refrigerators and freezers.
Please send receipts to:
APS Community Affairs
Mail Station 8010
P.O. Box 53999
Phoenix Az 85072
6/30/2015 2:00:00 PM273391
Southwestern ArizonaYumaFire
Off: 06/30/2015 01:04PM
Boundary: 24th Street - 32nd Street - Avenue C -  34th Avenue 
Comments: Troubleman in route 
Estimated customers impacted: 131 
Restored:
6/30/2015 4:30:00 PM273445
Metro PhoenixWickenburgPower pole(s) down
Off: 06/29/2015 07:39PM 
Boundary: Wagon Box Trl - Rincon Rd
Comments: Crew is in route from other job site.
Estimated customers impacted: 13 
Restored:
 
Residential customers affected by the outage in Wickenburg can purchase up to 40 pounds of wet bagged ice or 20 pounds of dry ice to help preserve perishables in their refrigerators and freezers.

Please send receipts to:
APS Community Affairs
Mail Station 8010
P.O. Box 53999
Phoenix Az 85072
 
6/30/2015 6:00:00 PM273228
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what to do during an outage
 
  • Check with neighbors. If your home is the only one without service, it’s most likely a problem with your electric service. Read “resetting your circuit breakerfor help.
  • Call APS at 855-688-2437. Reporting an outage helps us to locate and fix the problem faster.
  • Don’t try to repair electrical problems on your own. Electricity can be deadly.
  • Use flashlights. If a flashlight isn't available and you must use candles, keep them away from curtains and other flammable materials. Never leave candles unattended.
  • Don't open refrigerators or freezers more than necessary. Food can be preserved for long periods without electricity if the doors are kept closed.
  • Turn off and unplug all unnecessary electrical equipment and appliances. This will protect your valuables from electrical spikes and keep the electrical system from overloading when power returns. Wait 5-10 minutes after power comes on to plug in and turn on major appliances and electrical equipment.
  • If you have a need for electrically operated medical equipment, make arrangements for a place to stay with electricity in the event of an extended outage. In an emergency, call 911.
  • Don't cook indoors with devices designed for outdoor use, such as charcoal grills and camp stoves. Carbon monoxide from these devices can make you ill and can even be fatal.
  • In hot weather, drink plenty of fluids to prevent heat-related illness.
  • In cold weather, wear layers of clothes and move around to keep warm.

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preparing for an outage
  • Place flashlights and extra batteries in handy locations
  • Have your APS account number readily available in case of an outage.
  • Keep important phone numbers (i.e. medical, APS, family and friends) by the phone or stored in your cell phone.
  • Install surge protectors to protect sensitive electrical items like computers.
  • If you use medical equipment that requires electricity, call to register for the APS Medical Preparedness Program at 602-371-6884 (outside metro Phoenix, call 800-253-9405 ext. 6884). This alerts APS to your needs in the event of an outage.
  • Have a gallon of clean water available for each person and non-perishable foods.
  • If you have an automatic garage door, be sure to know how to open the door manually in case you are without power.
  • Follow APS on Twitter for information relating to large or extended outages.​
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what aps does during an outage
​Learn how APS turns the lights back on.
view pdf

 

restoration of essential services

During storm restoration, facilities that are essential to the health and welfare of the community are given priority. These facilities include:

  • hospitals
  • health care providers
  • police
  • fire
  • news media
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After service is restored to priority customers, our strategy is to do whatever it takes to restore the largest number of customer's power as quickly as possible.
 
There are other factors that can impact the time of power restoration: weather conditions, accessibility to damaged areas, time of day, and environmental issues. Since these factors can impact outages differently, it can be difficult to predict restoration times.

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preventing outages
At APS we strive to provide reliable power to our customers around the clock; however outages will happen from time to time. We work hard to prevent outages by:
 
  • clearing vegetation away from power lines
  • investing in smart-grid technologies that can prevent loss of power
  • creating system redundancies in the case of equipment failure
  • regular maintenance and upgrades to our system
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wildfires
Drought conditions in Arizona could result in a higher than normal amount of wildfires. With nearly 20,000 miles of overhead power lines around the state, the potential threat of wildfires to our system is real. We prepare for them year-round, planning and continually strengthening our system so that our customers can feel confident they’ll be able to keep cool during the hottest days.
 
  • In the event of a wildfire, APS coordinates with the fire’s incident command as well as local, state and federal agencies. We also work closely with community partners in the affected areas.
  • We may de-energize power lines so fire personnel can work safely within APS rights-of-way. Under normal operating conditions, APS customers should not expect to experience an impact to their service as a result of the company having to temporarily de-energize a major transmission line.
  • We begin to restore power once public officials deem it is safe for our crews to enter the affected area.

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October 30, 2014

The preparation and hard work of APS crews minimized impacts to APS customers across the state, as more than 300 poles were replaced due to damage caused by the storms.

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if you see a downed power line
1 
 
Keep your distance. Stay at least 100 feet away. The ground may be electrified and cause a shock.
2 
 
If the line is touching your car, stay in your car. The tires are good insulators and will protect you.
3 
 
If you must leave your car, be sure you don't touch the ground and the car at the same time. Keep your feet together so they both touch the ground at the same time.
4 
 
If you see someone trapped by a power line, do not try to remove them. Call 911. Then call APS at 855-688-2437
resetting your circuit breaker
If your home is the only one with no power, it may be your circuit breaker box.
  
  • First, turn off all major appliances and most lights. Leave one light on so you can see when power is restored.
  • Make sure your hands are dry and you are standing on a dry surface. Identify the breaker switch that is in (or toward) the "off" position. Turn it all the way to "off" and then to the "on" position.
  • If all the power is off, the main breaker may need to be reset.
  • If the breaker tripped because there is something wrong with an appliance, be sure to have the necessary repairs made before using the appliance again.
Older homes may have fuses instead of circuit breakers. Some fuses have exposed terminals that can deliver a shock when touched. If you are not comfortable changing fuses, call an electrician for assistance.
 
APS owns, and is responsible for electrical wiring up to and including your meter. You are responsible for the wiring beginning with your circuit breaker panel and continuing throughout your home. If wiring repairs are needed within your home, we recommend calling a licensed electrician.
 

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why outages occur

We have been providing reliable electric service since 1886. Even so, there are occasions when electricity is not available to some customers. Here are some of the common causes of outages.

  • high winds
  • heavy rain
  • lightning
  • cars hitting poles
  • fallen trees
  • equipment failures

The moment an outage is reported, our expert teams go into action - day or night, weekday or weekend. Our crews are on call 24 hours a day, 7 days a week, and we're proud of their fast and effective emergency response.

If you experience an outage, you can be sure that we will restore your power as quickly as possible.​


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