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JULY 2026
Support during summer
To help our customers during the summer, residential service will not be shut off due to non-payment from June 1–Oct. 15, 2026. Plus, no late fees will be applied during this time. We understand that many customers are juggling a lot right now, and while your service will remain connected during the summer, it’s important to keep making timely payments, even partial payments, to prevent building a past-due balance. That will help keep your past-due balance more manageable when disconnections for non-payment resume after Oct. 15. If you need help, there are programs and resources that can reduce your monthly payment or help you pay down your bill. Visit aps.com/assistance.
In this issue:
Pre-cooling for summer savings
If you’re on a time-of-use plan, one of the best ways to save on summer energy bills is to limit your air conditioner use during on-peak hours, when energy costs more. With pre-cooling, you can do just that. Visit aps.com/precooling to learn how to get started.
The right plan
A lower energy bill starts with the right rate plan. Just look for the Monthly Plan Comparison on your bill. To switch plans, call us at (800) 253-9405 or visit aps.com/compareplans.
Stay cool, stay safe
The extreme heat of Arizona summers can be overwhelming for many. Through partnerships with The Salvation Army and others, we help provide hydration stations, transportation assistance and other resources to support our neighbors and communities through the end of summer. Learn more about these resources at aps.com/assistance.
Energy Support program
If you need help paying your energy bill or know someone who does, our Energy Support program may help. Customers who meet the program’s income guidelines could save up to 25% or 60% on their energy bills every month. See if you qualify at aps.com/assist.
CARE for customers
For customers experiencing a sudden financial challenge, APS CARE can provide up to $500 in temporary bill support. The program relies on the generosity of donations. We’re proud to match the total of all donations — up to $500,000 — through Dec. 31, 2026 (funded by APS shareholder dollars with no impact to customer bills.) Learn more at aps.com/care.
Keeping your energy bills on a steadier track
Energy bills can rise and fall throughout the year as temperatures change. While those ups and downs are expected, they’re not always easy to plan for. Budget Billing helps smooth out those fluctuations by spreading your energy costs more evenly across the year. Your monthly payment is based on an average of your recent energy use, so you’ll pay about the same amount each month — making budgeting simpler and more predictable. Your Budget Billing amount is reviewed periodically to help keep it aligned with your actual energy use. If you prefer a more consistent monthly bill, Budget Billing can help keep things on a steadier path. View your personalized amount and enroll at aps.com/budgetbilling.
140 years of serving Arizona
On April 29, 1886, a Japanese immigrant named Hutchlon Ohnick formed the Phoenix Illuminating Gas and Electric Company (later to become APS) with the first streetlamp in Phoenix at Central and Washington. More than lighting a street, it helped fuel communities, businesses and a company committed to serving customers across the state. Exactly 140 years later, on April 29, 2026, that commitment was honored through action. APS employees across Arizona came together for the company’s largest day of community service, giving their time and energy to support causes that matter close to home. Explore 140 years of growing alongside Arizona at aps.com/140.
