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November 2025
Help available for APS customers
Help is available for Arizona Public Service (APS) customers who are facing financial hardships, including those impacted by the federal government shutdown. Through customer assistance programs, nonprofit partnerships and bill management options, APS stands ready to connect customers with support tailored to their needs. Read more here.
You asked and we listened
We are always looking for ways to make your bill easier to understand. Starting this month, your Energy Usage Costs will now include adjustors. You will see the update in your Energy Usage Cost graphs. In addition, customers with solar will see a new “How Your Renewable Energy Sold to APS is Calculated” section on your bill.To see more about how to read your bill, visit aps.com/mybill.
Every year, brighter
The annual APS Electric Light Parade has helped kick off the holiday season for more than 30 years. The largest holiday light parade in Arizona is full of dazzling floats, marching bands, dance groups and more. Mark your calendar for Saturday, Dec. 6 and join this cherished holiday tradition. For more details on where and when to watch, visit phoenix.gov/elp
Celebrate and save
Customers on Time-of-Use 4pm–7pm Weekdays, Time-of-Use 4pm–7pm Weekdays with Demand Charge, EV Overnight Charging 11pm–5am Weekdays or Saver Choice Plus save with off-peak rates on these holidays:
- Christmas Eve: Weds., Dec. 24
- Christmas Day: Thurs., Dec. 25
- New Year’s Eve: Weds., Dec. 31
- New Year’s Day: Thurs., Jan 1, 2026
Visit aps.com/plans.
Winter rates
Now through April bills, customers on Time-of-Use 4pm–7pm Weekdays, Time-of-Use 4pm–7pm Weekdays with Demand Charge, and EV Overnight Charging 11pm–5am Weekdays will save with super off-peak hours from 10am to 3pm on weekdays (excluding off-peak holidays).
Tips for winter savings
Now that summer is over, it’s a good time to have your HVAC system serviced. Annual maintenance keeps your unit running efficiently and can prevent more costly repairs. You can make your home more energy efficient by sealing around doors, windows and sill plates — anywhere outside air might enter your home.
Energy Support program
If you need help paying your energy bill or know someone who does, the Energy Support program may help. Customers who meet the program’s income guidelines could save up to 25% or 60% on their energy bills every month. See if you qualify at aps.com/assist.
Community Corner: APS Community Tree Program
The APS Community Tree Program is designed to help beautify Arizona’s communities and provide shade trees, tree stakes and ties to organizations looking to provide shade and heat relief in public spaces. We offer grant funding to qualified organizations like nonprofits, cities, towns and school districts within the APS service territory. For a list of guidelines and to apply for funding, visit aps.com/communitytree.*
Bundle free programs
You have options to manage your monthly bill. Combine all three billing and payment options below for a more predictable bill that’s automatically paid on a date you choose.
Budget Billing: Even out the seasonal highs and lows of your energy bills, so you pay about the same each month. Sign up at aps.com/budgetbilling.
AutoPay: Choose to have the amount due automatically withdrawn from your account using your payment method of choice. Enroll today at aps.com/autopay.
Preferred Due Date: Choose the bill due date that works best for your schedule. Pick the day you want to pay at aps.com/duedate.
International Fraud Awareness Week: November 16–22
Scammers don’t take a break for the holidays. Keep these tips in mind:
- Scammers will often threaten to disconnect your power unless an immediate payment is made. We will never send QR codes, texts or call you demanding immediate payment.
- APS representatives may not always wear uniforms with the APS logo or drive an APS-branded vehicle. However, our employees and contract workers always carry photo ID.
- We will always make prior arrangements to enter a customer’s home. Our field personnel will never visit homes to offer refunds, deposits or collect payments.
- If someone threatens to immediately disconnect your electric service, hang up the phone or shut the door. Customers with delinquent accounts receive advance disconnect notification.
- If there is ever a question about the validity of an email, website or person claiming to be an APS representative, call us anytime at (602) 371-7171 (metro Phoenix) or (800) 253-9405 (other areas).
- If a person is misrepresenting himself or herself as an APS employee, or if customers ever feel like they are in physical danger, they should call 911. Visit aps.com/scams for additional information.
*This program is funded by shareholders and does not impact customer rates.
