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SEPTEMBER 2026
Keeping you connected
To best support our customers during the summer heat, residential service will not be disconnected due to non-payment from June 1 through October 15. Plus, no late fees will be applied during this time. In mid-September, accounts with a past-due balance of $75 or more will be automatically set up with a six-month payment arrangement. The details of the payment arrangement will appear on your September or October bill (the timing depends on your billing cycle). This step is taken each year to give customers more time and flexibility to get caught up on past-due balances. More help is available if you need it. See if you qualify for up to $1,000 in Crisis Bill Assistance, or up to $500 through APS CARE. Our Energy Support program offers a monthly discount of up to 25% or 60% based on income. Explore these options and find additional support at aps.com/assistance.
Inside this issue:
Gear up for Drive Electric Month
Put your EV to work for you by joining the SmartCharge program. Get a $25 enrollment bill credit plus a $5 monthly participation bill credit. We'll help schedule your charging when energy is cleaner and more affordable or you can simply share your charging data and still earn bill credits. Get started at aps.com/smartcharge.
Save all day
You'll save with off-peak rates all day on Indigenous Peoples' Day/Columbus Day, Monday, October 12, if you're on one of these plans:
- Time-of-Use 4pm–7pm Weekdays
- Time-of-Use 4pm–7pm Weekdays with Demand Charge
- EV Overnight Charging 11pm–5am Weekdays
- Saver Choice Plus
For a full list of off-peak holidays, visit aps.com/plans.
Let's talk rate plans
A lower energy bill starts with the right rate plan. Just look for the Monthly Plan Comparison on your bill. To switch plans, call us at 800-253-9405 or visit aps.com/compareplans.
Apply for APS/Suns STEM Teacher Grants this October
Big ideas start in the classroom. K-12 public and charter school teachers teaching within our service territory can apply for up to $2,500 for a STEM grant October 1–31. Teaming up with the Phoenix Suns, our STEM teacher grants* help bring those ideas to life, supporting hands-on learning that empowers students to think critically, create boldly and imagine what's next.
Learn more and apply at aps.com/stem.
CARE for customers
APS CARE continues to grow. And we're proud to join in the giving by matching the total of all donations made — up to $500,000 — from January 1 through December 31, 2026 (funded by APS shareholder dollars with no impact to customer bills.) Donations are distributed by our partner, The Salvation Army, to APS customers in need, helping them stay on top of their energy bills. To learn more or donate through your monthly bill, visit aps.com/care.*
Balance your bill
Make it easier to budget all year long. Budget Billing helps smooth out your monthly energy costs by spreading them evenly across the year. You'll pay about the same amount each month, so seasonal weather changes don't mean big swings in your bill. Your usage is reviewed regularly, and your payment may be adjusted if needed, no more than once every three months. It's a simple way to plan ahead and stay on top of your energy costs. Sign in to aps.com/budgetbilling.
Comfort & savings
Keeping your home comfortable while managing your energy use to save money isn't always simple. With APS Marketplace, you can conveniently shop for smart thermostats, EV chargers and more to find the energy-efficient products that best fit your home and comfort. For a limited time, get free in-home installation (a $150 value) on a qualifying smart thermostat when you enroll in Cool Rewards at checkout, making it even easier to save energy and money. Visit marketplace.aps.com.
Let's keep in touch
October is National Energy Awareness Month. We know managing energy costs matters. Our alerts can help you stay informed and avoid surprises.
- Set usage, demand or on-peak thresholds.
- Get notified when your bill reaches an amount you choose.
When you update your mobile number, you'll automatically be enrolled in outage alerts. If you previously opted out, you can re-enroll at aps.com/alerts to stay informed.
Data Centers: A Pledge from APS
Given the increasing attention on the topic of data centers, we're reaffirming APS’s longstanding principles for protecting customers while serving new companies and industries investing in Arizona. APS's Pledge for Responsible Energy Growth is built upon three principles:
- Safeguarding Reliability: Our residential and business customers will have the energy they need, today and for years ahead.
- Protecting Customer Rates: Extra-large customers pay the costs of serving their energy needs. In turn, this helps to keep rates lower for other customers.
- Preserving Capacity: With Arizona’s economy rapidly expanding, we’re ensuring that the grid has enough power to support everyday growth for families, small and mid-sized businesses, schools, hospitals, and communities.
As we work to serve new companies and industries, every customer deserves to understand our approach. These principles define how we are protecting our current customers while serving the future needs of extra-large energy users.
Learn more at aps.com/pledge.
