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September 2025
We're here to help
We will not disconnect residential service due to past-due bills and are waiving late fees through Oct. 15, 2025. If you have a past-due balance of $75 or more as we near the end of the residential hold period on disconnections, we’ll put your account on an automatic six-month payment arrangement. You will see the details of your payment arrangement on your September or October bill (depending on your bill cycle). We take this step each year when the residential hold period ends to help keep customers connected and provide more time to pay off their past-due balance. If you’re struggling to pay your energy bill, we offer a variety of assistance options that can help. See if you qualify for up to $1,000 in Crisis Bill Assistance, or up to $500 through Project SHARE. Our Energy Support program offers a monthly discount of up to 25% or 60% for those who qualify. Visit aps.com/assistance.
In this issue:
Save on October 13
You’ll save with off-peak rates all day on Indigenous Peoples’ Day/Columbus Day, Monday, Oct. 13, if you’re on one of these plans:
- Time-of-Use 4pm–7pm Weekdays
- Time-of-Use 4pm–7pm Weekdays with Demand Charge
- EV Overnight Charging 11pm–5am Weekdays
- Saver Choice Plus
For a full list of off-peak holidays, visit aps.com/plans.
Review your rate plan
You have options when it comes to choosing a rate plan that aligns with your budget and energy needs. Find the one that would have saved you the most money by looking for the Monthly Plan Comparison on your bill. To switch plans, call us at (800) 253-9405 or visit aps.com/compareplans.
Everything EV
Get in gear for Drive Electric Month from September 12 through October 12. Already own an EV? Join the APS SmartCharge program and earn rewards with your EV charger. You can get up to $85 in bill credits your first year by practicing sustainable charging or helping us understand your EV charging patterns. Choose from two programs: EV Charging Assistant Rewards or EV Data Rewards. For more information, visit aps.com/ev.
Community Corner: STEM grants with Suns
In partnership with Phoenix Suns/Phoenix Mercury Foundation, our STEM Teacher Grants help bring learning to life with awards of up to $2,500 for K-12 teachers at public and charter schools who lead innovative, hands-on activities that introduce STEM concepts to the classroom. Applications are open through September 30, 2025. Learn more at aps.com/stem.*
National Preparedness Month
We work to help prevent and prepare for wildfires in Arizona by maintaining more than 38,000 miles of power lines and creating defensible space by removing vegetation around equipment poles. You can be prepared, too, by:
Signing in to your aps.com account to be sure your contact information is current in case we need to reach you in an emergency situation.
Keeping grass, weeds, trees and shrubs trimmed.
Having flashlights, batteries, a portable cell phone charger and extra water on hand.
Visit aps.com/wildfires for more safety information.
Named among the Most Trustworthy Companies
APS was named to Newsweek’s 2024 list of Most Trustworthy Companies in America. We are grateful for the privilege to serve you and the opportunity to earn your trust. As our state continues to experience unprecedented growth, we’re ready to invest in Arizona’s future with a focus on reliability and keeping bills as low as possible for our customers. We take seriously our responsibility to power your lives and thank you for your trust in us.
Maximize your home savings
You have options when it comes to saving energy and lowering your bill. First, you can choose a rate plan that aligns with your energy needs. Then, you can understand where your home uses energy with the free Energy Analyzer tool. Tell us about your home and energy habits to get suggestions on how to be more energy efficient. Begin today at aps.com/ea.
Want even more information? Try the Virtual Energy Checkup. You’ll get free advice from an energy advisor as you tour your home together virtually, using a smartphone or tablet. For an even deeper look, there’s a Home Performance with ENERGY STAR Checkup®. For as low as $99, a specially trained and qualified contractor will diagnose your home and identify energy efficiency improvements to help you save as much as 30% on your energy bill. Visit aps.com/checkup to schedule your home energy checkup today.
*This program is funded by shareholders and does not impact customer rates.
