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June 2025
Keeping You Connected
While we will not disconnect service for past due bills or charge a late fee from June 1 through October 15, it’s important to pay what you can each month to help manage your account balance. You can also set up a payment arrangement, which allows you to pay off your past-due balance over several months. If you need assistance paying your bill, we’re here to help. Visit aps.com/assistance to learn about programs and resources that can reduce your monthly payment or help pay down your bill.
In this issue:
Scams Safety
We care about your safety and always want you to know how to verify an APS employee when on or near your property. Sadly, there are scammers and others who attempt to impersonate APS employees. Here’s what you need to know:
- APS representatives may not always wear uniforms with the APS logo or drive an APS branded vehicle. However, our employees and contract workers always carry photo ID when out in the field.
- We will always make prior arrangements to enter a customer’s home. Our field personnel will never visit homes to offer refunds, deposits or collect payments.
- If someone threatens to immediately disconnect your electric service, hang up the phone or shut the door. Customers with delinquent accounts receive advance disconnect notification, never a single notification one hour or less before disconnection.
- If there is ever a question about the validity of an email, website or person claiming to be an APS representative, call the APS Customer Care Center immediately at (602) 371-7171 (metro Phoenix) or (800) 253-9405 (other areas) to verify this information.
- If a person is misrepresenting himself or herself as an APS employee, or if customers ever feel like they are in physical danger, they should call 911.
- Visit aps.com/scams for additional information.
Be prepared, stay safe
June is National Safety Month and we want to help you be prepared in the event of a power outage. Learn what you should include in your emergency outage kit in this short video. In addition, we partner with local organizations to provide heat-relief assistance for the state’s most vulnerable populations during the summer months, including emergency shelters, hydration stations and transportation services*.
Explore more resources at aps.com/assistance.
Independence Day
You’ll save with off-peak rates all day on Independence Day, Friday, July 4, if you’re on one of these plans:
- Time-of-Use 4pm–7pm Weekdays
- Time-of-Use 4pm–7pm Weekdays with Demand Charge
- EV Overnight Charging 11pm–5am Weekdays
- Saver Choice Plus
For a full list of off-peak holidays, visit aps.com/plans.
A lower energy bill starts with the right rate plan. Just look for the Monthly Plan Comparison on your bill. To switch plans, call (800) 253-9405 or visit aps.com/compareplans.
Earn up to $85 your first year
When Arizona is hottest and air conditioners are cranked to the max, a network of customers’ smart thermostats works as an APS virtual power plant. A virtual power plant acts as an energy resource to decrease demand during peak times, helping to balance supply and demand. These customers are participants in the nationally recognized APS Cool Rewards program, where they can earn up to $85 in bill credits their first year.
Recently, this program received four industry awards and remains among one of the largest programs of its kind. From June 1 to September 30, Cool Rewards participants take part in conservation events, where small adjustments are made to their thermostats to reduce stress on the power grid. Last summer, during a single event, participants conserved about the same amount a small power plant might produce. This can help save customers money and enhance reliability. Visit aps.com/byot to join Cool Rewards today.
Three ways to save
- The AC is one of the biggest energy users in your home. Try raising your thermostat just one degree to save 2–3% on cooling costs.
- Instead of using the oven, try using an air fryer or slow cooker.
- Wash full loads of laundry in cold water — and hang dry what you can.
Visit aps.com/tips for more ideas.
Payment options that fit your needs
You can choose the bill due date that works best for your schedule with Preferred Due Date. Pair it with AutoPay and have your payment automatically withdrawn on the date you choose. These free programs are great options to stay on track.
Visit aps.com/billingoptions to enroll today.
Stay informed
We care about your safety and want to be able to contact you in case there is an emergency or with an important update about your account. Please sign in to your aps.com account to be sure your contact information is up to date with your email address and cellphone number. Don’t have an account? Register today at aps.com/register.
Find balance with Budget Billing
Budget Billing helps you even out the seasonal highs and lows of your energy bills with more predictable monthly payments, even during the summer. We’ll take an average of your recent bills to create a set payment amount that’s about the same each month. See your Budget Billing amount at aps.com/budgetbilling.
*This program is funded by shareholders and does not impact customer rates.
