Header
Click the Español link on any page to view the page in Spanish.
Please note: not all pages are available in Spanish at this time.
- My Account
- Residential
- Business
-
Savings
-
Residential
-
Business
-
- Solar
-
-
NOVEMBER 2026
Power the city with lights
The annual APS Electric Light Parade has helped kick off the holiday season for 39 years. The largest holiday light parade in Arizona is full of dazzling floats, marching bands, festive dance groups and more. Mark your calendar for Saturday, Dec. 5 and join this cherished holiday tradition. For more details on where and when to watch, visit phoenix.gov/elp.
Inside this issue:
Thankful for you
This National Gratitude Month we want to share our gratitude for the opportunity to serve all of you. We live and work alongside you, and you can reach us anytime 24 hours, 7 days a week. Follow us on social media @apsfyi for up-to-date information. We’re here when you need us. Let’s talk soon.
Save while you celebrate.
Customers on Time-of-Use 4pm–7pm Weekdays, Time-of-Use 4pm–7pm Weekdays with Demand Charge, EV Overnight Charging 11pm–5am Weekdays or Saver Choice Plus save all day with off-peak rates on these upcoming holidays:
- Christmas Eve: Thurs., Dec. 24
- Christmas Day: Fri., Dec. 25
- New Year’s Eve: Thurs., Dec. 31
- New Year’s Day: Fri., Jan. 1, 2027
For a full list of off-peak holidays, visit aps.com/plans.
Winter rates
Now through your April bill, customers on Time-of-Use 4pm–7pm Weekdays, Time-of-Use 4pm–7pm Weekdays with Demand Charge, and EV Overnight Charging 11pm–5am Weekdays will save with super off-peak hours from 10am to 3pm on weekdays (excluding off-peak holidays).
Scam Safety 101
Scammers often create a sense of urgency and demand immediate action. If something doesn’t seem right, call us at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas) and remember:
- APS employees and contractors always carry photo identification. For example, CCI (Contract Callers, Inc.) for metering and field service will have APS identification.
- We make arrangements before entering a customer’s home.
- APS employees will never come to your home to collect a payment, offer a refund or request a deposit.
- We do not disconnect service without advance notice. If someone demands immediate payment to prevent disconnection, it’s likely a scam. Learn more at aps.com/scams.
Save up to 60% on your monthly bill
If you need help paying your energy bill or know someone who does, our Energy Support program may help. Customers who meet the program’s income guidelines could save up to 25% or 60% on their energy bills every month. See if you qualify at aps.com/assist.
Help is available through APS CARE
If you’re experiencing a financial crisis and need temporary help paying your energy bill, assistance funds are available through APS CARE. Eligible customers may qualify for up to $500 in assistance. Funds are administered and distributed by The Salvation Army. Contact your local Salvation Army office to explore your options and apply. Learn more at salvationarmyusa.org/az.
Winter storm prep
A few simple steps can help you prepare for winter weather. Make sure the contact information on your aps.com account is current to ensure you receive outage alerts. Visit aps.com/login to update your cell phone number and email address or to create an account. You can also find the interactive outage map and winter safety tips at aps.com/outagecenter.
You’re in control
Signing up for alerts is a quick and easy way to stay informed. Receive notifications about your energy use, bill amount and payment due date. Learn more at aps.com/alerts. To help manage your monthly payments, consider AutoPay and Preferred Due Date. These options allow you to schedule automatic payments on a date that works best for you. Learn more at aps.com/billingoptions.
