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AutoPay
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AutoPay helps you save time and shorten your to-do list each month. We’ll automatically deduct the monthly amount due from the payment method of your choice — on time, every time. Signing up takes seconds.
Enroll Now
How it Works
When you sign up for AutoPay, we’ll automatically withdraw the amount due each month from the payment method you choose:
- Checking or Savings Account: Deduct payments directly from your bank account. There is no fee for checking or savings payments.
- Card or Digital Payment: Connect your debit or credit card, or use a digital payment method like Venmo, PayPal or Amazon Pay. A $2.65 convenience fee from our third-party processing vendor will apply. APS does not receive a portion of this fee.
Once you’ve registered, here’s what to expect:
- AutoPay will start on your next billing cycle. You can find all current and previous bills on your My Account Dashboard.
- You’ll receive your bill in advance by email each month, so you can make payments, update your billing information or change your notification preferences in one place.
- If you want to stop your payment from being automatically deducted in any given month, you can pause AutoPay at least one business day before your payment due date to stop the withdrawal. You will still need to pay your bill on time using another method, and AutoPay will automatically resume on your next bill.
Am I Eligible for AutoPay?
APS customers in good standing with their payments qualify for AutoPay. Your account is not eligible if:
- Your account has a cash-only agreement
- You are currently enrolled in a Payment Arrangement. Once you complete your Payment Arrangement, you’ll become eligible again.
How to Enroll
Enrolling in AutoPay is simple.
To enroll by mail, fill out this form and send it to PO Box 37812, Boone, IA 50037-0812 with a voided check or your routing and bank account numbers enclosed. Please allow up to five days after receipt for us to enroll your account.
For further assistance, please review the AutoPay Terms & Conditionsor call us at 602-371-7171 (800-253-9405). We are here to help you 24 hours a day, 7 days a week.
Note: For card and digital payment methods, a $2.65 convenience fee from our third-party processing vendor, Paymentus, will apply. APS does not receive a portion of this fee. There is no fee for payments withdrawn from checking or savings accounts.
- Sign into My Account
- Click "Enroll Now" to enter and confirm your bank account, card or digital payment method information.
To enroll by mail, fill out this form and send it to PO Box 37812, Boone, IA 50037-0812 with a voided check or your routing and bank account numbers enclosed. Please allow up to five days after receipt for us to enroll your account.
For further assistance, please review the AutoPay Terms & Conditionsor call us at 602-371-7171 (800-253-9405). We are here to help you 24 hours a day, 7 days a week.
Note: For card and digital payment methods, a $2.65 convenience fee from our third-party processing vendor, Paymentus, will apply. APS does not receive a portion of this fee. There is no fee for payments withdrawn from checking or savings accounts.
Set Your Preferred Due Date
We give you the flexibility to pay your energy bill on the date that’s most convenient for you. With Preferred Due Date, simply tell us which day works best with your schedule.
Double Up with Budget Billing
When you enroll in both Budget Billing and AutoPay, we'll average your energy usage throughout the year to create one predictable, automatic payment.
Frequently Asked Questions
Yes, you will need to set up AutoPay for each account. However, we can store your bank information from the first account to make it easier to enroll the next.
Yes, all locations associated with that account will automatically be enrolled in AutoPay.
Your first AutoPay payment will become active on your next billing cycle. Until “AutoPay Discount” is noted on your bill, please continue making timely payments using another method to avoid a late fee.
AutoPay will pay the total amount due on your account each month. For card and digital payment methods, a $2.65 convenience fee from our third-party processing vendor will apply. APS does not receive a portion of this fee. If you use another method to make a payment while enrolled in AutoPay, we’ll automatically adjust your withdrawal to reflect the new balance.
Yes, you may adjust your payment method or information at least one day before your due date.
To make updates by mail, fill out this form and send it to PO Box 37812, Boone, IA 50037-0812. Make sure you include a voided check or your updated banking information. Please allow up to five days after receipt for us to update your account.
You can also call us at 602-371-7171 or 800-253-9405 any time for further assistance.
- Sign into My Account
- Click “Manage Billing & Payment Programs”
- Under the AutoPay section, click “Change Payment Method” or “Update Bank Information”
To make updates by mail, fill out this form and send it to PO Box 37812, Boone, IA 50037-0812. Make sure you include a voided check or your updated banking information. Please allow up to five days after receipt for us to update your account.
You can also call us at 602-371-7171 or 800-253-9405 any time for further assistance.
Yes. To pause AutoPay for a month, sign into My Account, then view your Billing & Payment Preferences. Under the AutoPay section, click “Pause AutoPay”. You must freeze your plan at least one business day before your payment due date to stop the withdrawal. You will still need to pay your bill on time using another method. Explore additional payment options.
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