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Alerts
aps
It’s easy to stay on top of things with alerts. Get alerts that track your energy usage and costs, remind you about your payment or let you know if there’s an outage in your area.
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Explore Alert Options
- Usage Threshold – Energy usage reaches an amount you set.
- On-Peak Threshold – On-peak usage reaches an amount you set.
- Demand Threshold – Demand usage reaches an amount you set.
- Bill Amount – Estimated bill charges reach an amount you set.
- Payment Reminder – Four days before due date if payment hasn’t been received.
- Payment Not Received – Payment has not been received by your due date.
- Outage Alerts – Estimated time of restoration, updates and when power is restored.
Keeping You Informed During an Outage
Customers with an active text-enabled cell phone number or email are automatically enrolled to receive outage alerts via text or email. Sign in at aps.com to manage your outage alert preferences. If you do not have an online account, view “Managing APS Text Alerts” below.
Managing APS Text Alerts
You can easily stop or restart text messages and get help by texting Stop, Help or Restart to the APS shortcode number listed below:
| Alert Type: | Text STOP, HELP or RESTART to: |
|---|---|
| Messages about outages affecting your service address, restoration times and updates. | 34291 |
| Messages about disconnection for non-payment. | 32501 |
| Messages about usage, demand, and bill amount thresholds. | 67933 |
| Messages about billing, due dates, programs and rate plans. | 90879 |
| Messages about payment confirmations and payment reminders. | 75954 |
| Messages about meter appointments, meter access, and service order confirmations. | 50513 |
| Messages about Public Safety Power Shutoff events caused by extreme weather conditions that require electric shut off to preserve public safety. | 24978 |
| Messages about conserving energy caused by power supply resource constraints. | 21509 |
| Messages about energy conservation and efficiency programs and events applicable to enrolled programs. | 78606 |
Terms and Conditions
Only US mobile numbers are eligible to receive APS text alerts.
Text message and data rates may apply.
Message frequency will vary by scenario.
Visit Privacy Policy, Terms of Use & Text Terms of Use for more information.
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