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NOVEMBER 2026
Power the city with lights
The annual APS Electric Light Parade has helped kick off the holiday season for 39 years. The largest holiday light parade in Arizona is full of dazzling floats, marching bands, festive dance groups and more. Mark your calendar for Saturday, Dec. 5 and join this cherished holiday tradition. For more details on where and when to watch, visit phoenix.gov/elp.
Inside this issue:
Thankful for you
This National Gratitude Month we want to share our gratitude for the opportunity to serve all of you. We live and work alongside you, and you can reach us anytime 24 hours, 7 days a week. Follow us on social media @apsfyi for up-to-date information. We’re here when you need us. Let’s talk soon.
Keep in contact
Winter storms can cause power outages, and the best way to stay informed is to make sure your contact information is up to date on your aps.com account. With a current cell phone number and email address on file, you’ll automatically receive outage alerts.
Simply sign in or create an account at aps.com/login. Businesses can add up to 10 phone numbers, helping ensure the right people receive updates when they’re needed. A few minutes now can make a big difference when storms roll through.
Scam Safety 101
Scammers often create a sense of urgency and demand immediate action. If something doesn’t seem right, call us at 602-371-7171 (metro Phoenix) or 800-253-9405 (other areas) and remember:
- APS employees and contractors always carry photo identification. For example, CCI (Contract Callers, Inc.) for metering and field service will have APS identification.
- We make arrangements before entering a customer’s home.
- APS employees will never come to your home to collect a payment, offer a refund or request a deposit.
- We do not disconnect service without advance notice. If someone demands immediate payment to prevent disconnection, it’s likely a scam. Learn more at aps.com/scams.
Giving your business more flexibility, choice and compensation
With Flex Solutions, your business can participate in conservation hours during times of high energy use and earn up to $60 per kilowatt saved while supporting a more resilient energy grid. You can use the energy technologies your business already relies on, including building management systems, batteries and backup generators. Learn more at aps.com/flex.
Cool Rewards Business — Earn up to $100 per thermostat
With the Cool Rewards Business program, you can help conserve energy during times when energy use is highest and receive up to $100 in bill credits per qualifying thermostat enrolled in the program your first year. During conservation hours, your smart thermostat will be adjusted a few degrees, keeping your space comfortable while helping the grid meet everyone’s needs. Learn more and enroll at aps.com/coolrewardsbiz.
Winter storm prep
A few simple steps can help your business prepare for winter weather. Make sure the contact information on your aps.com account is current to ensure you receive outage alerts. Visit aps.com/login to update your cell phone number and email address or to create an account. You can also find the interactive outage map and winter safety tips at aps.com/outagecenter.
You’re in control
Signing up for alerts is a quick and easy way to stay informed. Your business can receive notifications about energy use, bill amounts and payment due dates. Learn more at aps.com/bizalerts. To help manage your monthly payments, consider AutoPay and Preferred Due Date. These options allow you to schedule automatic payments on a date that works best for your business. Learn more at aps.com/bizbillingoptions.
