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Safety Net
Your Safety Net partner is there for you.
When you’re out of town or you can’t view your energy bill in a timely manner, it’s nice to know someone you trust is there to help.
Designate a friend or relative as your Safety Net partner and they will receive a copy of your monthly energy bill so they can remind you when your payment is due and be notified if your account becomes past-due. They will not be financially responsible for paying your bill, they will just be there if you need a reminder.
Here's how it works:
• Your partner will receive a copy of your monthly energy bill
• They will be notified if your account becomes past-due
• They can call us and set up a payment arrangement for you to help you pay down a past-due balance
A payment arrangement allows you more time to pay your energy bill by dividing the past-due amount in equal payments over a set period of time. Learn more about payment arrangements at aps.com/arrangement.
Your Safety Net partner can receive additional notifications if your account becomes past-due. This includes automatic phone calls they would need to agree to receive. Please have your Safety Net partner contact us at (602) 371-7171 (metro Phoenix), (800) 253-9405 (other areas) to agree to receiving these additional automatic notifications by phone.
How to apply:
Other Ways to Apply:
- Complete the application, print it and mail it to: APS PO Box 53933 Phoenix, AZ 85072-9207
- Call us at 602-371-7171 (800-253-9405) to apply by phone
Across Arizona — Safety Net options where you live
You may not live in the same area as a family member or friend. But you can still participate in the Safety Net program. Arizona utilities have joined together to make it easy for you to become a Safety Net partner or to assign one — no matter where you live. Please visit the utility in the territory you need:
SRP, Tucson Electric Power or UniSource Energy Services to learn more.
Need help managing your account?
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