Safety Net

Your Safety Net partner is there for you.

When you’re out of town or you can’t view your energy bill in a timely manner, it’s nice to know someone you trust is there to help.

Designate a friend or relative as your Safety Net partner and they will receive a copy of your monthly energy bill so they can remind you when your payment is due and be notified if your account becomes past-due. They will not be financially responsible for paying your bill, they will just be there if you need a reminder.

Here's how it works:

• You designate your Safety Net Partner
• Your partner will receive a copy of your monthly energy bill
• They will be notified if your account becomes past-due
• They can call us and set up a payment arrangement for you to help you pay down a past-due balance

A payment arrangement allows you more time to pay your energy bill by dividing the past-due amount in equal payments over a set period of time. Learn more about payment arrangements at aps.com/arrangement.

Your Safety Net partner can receive additional notifications if your account becomes past-due. This includes automatic phone calls they would need to agree to receive. Please have your Safety Net partner contact us at (602) 371-7171 (metro Phoenix), (800) 253-9405 (other areas) to agree to receiving these additional automatic notifications by phone.

How to apply:

Download the application, complete it and email it to us.

Other Ways to Apply:
  • Complete the application, print it and mail it to: APS PO Box 53933 Phoenix, AZ 85072-9207
  • Call us at 602-371-7171 (800-253-9405) to apply by phone

Across Arizona — Safety Net options where you live
You may not live in the same area as a family member or friend. But you can still participate in the Safety Net program. Arizona utilities have joined together to make it easy for you to become a Safety Net partner or to assign one — no matter where you live. Please visit the utility in the territory you need: 
SRP, Tucson Electric Power or UniSource Energy Services to learn more.

An elderly couple sitting together reviewing document and phone

Need help managing your account?

Safety Net is a great option for help in keeping you up to date on your energy bill with reminders. And if you need help managing your account, we have Guest Roles where you can give a friend or family member access your APS account.
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