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make a payment arrangement
Do you​ need more time to make a payment? Your account may be eligible for a payment arrangement. Apply for a payment arrangement online, from our mobile app, or by calling our automated line at 602-371-3644 to determine if your account qualifies.
 
   
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past-due payments
Bills are past due 10 business days after the issue date. We’ll assess a 1.5% late fee (18% annually) on charges we don’t receive within 19 business days of your billing date.
 
 
avoid service interruption
A payment reminder will appear on your bill if you have a past-due balance.

  • when full payment is not received by the due date indicated on your bill, we may leave an additional notice at your home.
  • a $15 (plus tax) collection fee will be automatically added to your account for the home visit.
  • failure to pay your bill by the date listed on that notice could result in your service being shut off.

charge for establishing service
A one-time non-refundable charge of $25 plus taxes will appear on your first month’s bill. It helps offset the costs of turning on service, opening your account, bookkeeping and other service-related expenses.
collection charges
We charge a $15 (plus taxes) collection fee if our representative visits your home to:
 
  • notify you of service termination
  • terminate service
     
reconnection fees
​If your service is shut off for non-payment, you will need to pay the following charges to re-establish service:
 
  • your total past due balance
  • a new deposit of 2 times your average bill
  • a reconnection charge of $25 - $125, plus taxes and fees (dependent on the method used to disconnect your service)

If you have an automated meter, service will be restored once the payment is processed.

If you have a non-automated meter, service will be restored the next business day after the payment is processed.
 
billing & payment alerts
Manage your payments with a helpful payment reminder and receive confirmation when your payment is received. You can also set a dollar limit threshold where we will notify you when your current bill reaches that amount.
 
returned checks
  • $15 fee applies to each returned check
  • pay the amount of the returned check plus the $15 fee with cash, a cashier’s check or a money order
  • 2 or more returned checks within 12 months requires payment by cash, money order or cashier’s check for 12 months

 

establishing good credit
You’re establishing a good credit rating every month you pay your bill on time.
 
a good credit rating helps you 
did you know?

Y​ou can manage your payments with reminders when payment is due, and confirmation when your payment is received. You can also get notifications when usage reaches your designated​​ threshold.

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