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​Learn more about deposits, payments and updating your account.

deposits

  • will I be required to pay a security deposit when connecting service?
    We require a security deposit when connecting service or if your business has a name or entity change (example: LLC to corporation), unless you have an established history with APS of 24 months of service with no more than one late payment in the last 12 months.

    Deposits under $5,000 will be added to your first bill.

    If your required deposit is over $5,000, your account will be placed on hold until we receive the deposit.
  • how much of a deposit can I expect?
    Deposits are 2.5 times the highest energy bill based on the past 12 months. If we do not have comparable billing history then your deposit amount will be determined by other factors including building square footage.
  • how can I pay my deposit?
    cash
        • ​deposits under $5,000 can be added to your first bill

    surety bond
        • ​email businesscare@aps.com or call our Business Line at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix) to have the form processed or emailed to you
        • please mail the original surety bond to:
          APS
          Commercial Credit Department
          PO Box 53933, M.S. 3209
          Phoenix, AZ 85072-3933

        • please note: a completed bond requires a power-of-attorney signed by the officer/sole proprietor/general partner/ managing member of the business

    irrevocable letter of credit
        • ​please contact your local FDIC-insured bank as they will have this form 

    assignment of monies
        • liquid assets (i.e. savings account or CD) are held in a local FDIC-insured bank
        • email businesscare@aps.com or call 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix) to have the form prepared​
  • can I be required to pay an additional deposit?
    We may require an additional security deposit for:

        • two or more late payments in a 12-month period
        • disconnection for nonpayment
        • connecting addtional service or your energy consumption has changed
        • your business's financial condition warrants an extension of the security deposit
       
  • will my deposit be refunded?
    Typically, deposits will be reviewed after 24 months of service and returned unless, during the past 12 months:

        • your account has two or more late payments
        • your account was disconnected for nonpayment
        • your business has filed for bankruptcy
        • your business's financial condition warrants an extension of the security deposit
    If your account qualifies for a deposit return, your deposit funds (plus interest) will be applied to your regular bill.
     
    If you stop service before your deposit is returned, the funds will be applied to your final bill and any remaining balance will be refunded after 25 calendar days in the form of a check written to the customer on record.
     
  • is there a charge for establishing service?
    ​Yes, a one-time, non-refundable administrative fee of $33 plus taxes will appear on your first month's bill.
     

payments

  • what are my payment options?
    We offer a variety of options to make paying your bill easy and convenient.
  • what can I do if I can't make my payment?
    ​If you are unable to pay your bill by the due date, you can set up a payment arrangement online by logging into your account or calling our automated phone system at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix).
    ​
    ​learn more about payment options
  • do you charge a late fee?
    ​Bills that are considered late will be assessed a 1.5% late fee (18% annually). If you have entered a payment arrangement, you will not be assessed a late fee unless you break the payment arrangement.

    Please note: if your account is on Budget Billing and is assessed a late fee, your account will be removed from Budget Billing and the payoff balance will be added to the next bill.
  • what will I need to pay to get my service turned back on?
    To have your service turned back on you will need to pay:

          • your total past due balance
          • any unpaid deposit requests

    After service is restored, your account may be assessed the following charges on the next bill:

          • a $33 (plus tax) service establishment charge will be added to the next bill
          • we may also require a new additional deposit
          • depending on your meter type, your account may also be assessed a $84 plus tax reconnection fee if we have to send a service truck out to reconnect service

    Service restoration times depend on meter type:

          • automated meter - once the payment is processed
          • non-automated meter - the next business day after the payment is processed

  • what happens if I have a returned payment?
          • a $15 plus tax fee is applied to your account for each returned payment
          • we will send you a letter notifying you of your returned payment
          • you will need to make your payment with cash, a cashier’s check or money order by mail or at a business office or kiosk
          • two or more returned payments within 12 months requires payment by cash, money order or cashier’s check for the next 12 months
          • returned payments that are made to avoid service disconnection are subject to immediate disconnection

    Learn more about AutoPay, Budget Billing and Paperless Billing.​

mailing address

  • how can I update my mailing address?
    We offer several ways to update your mailing address.
    ​
        • if you are a registered Account Holder, you can log in to 'My Account' and update the mailing address from the manage profile page located under "my profile & preferences"
        • an authorized party may request the update by calling 602-371-6767 (Phoenix area) or 800-253-9407 (other areas)
        • an authorized party may submit an address update by email to businesscare@aps.com
        • a signed, written request can be sent on company letterhead to PO Box 53933, Phoenix, AZ 85072-3933, MS 2265