Typically, deposits will be reviewed after 24 months of service and returned unless, during the past 12 months:
your account has two or more late payments
your account was disconnected for nonpayment
your business has filed for bankruptcy
your business's financial condition warrants an extension of the security deposit
If your account qualifies for a deposit return, your deposit funds (plus interest) will be applied to your regular bill.
If you stop service before your deposit is returned, the funds will be applied to your final bill and any remaining balance will be refunded after 25 calendar days in the form of a check written to the customer on record.