|
Learn more about deposits, payments and updating your account.
|
|
|
|
deposits
-
will I be required to pay a security deposit when connecting service?
We require a security deposit when connecting service or if your business has a name or entity change (example: LLC to corporation), unless you have an established history with APS of 24 months of service with no more than one late payment in the last 12 months.
Deposits under $5,000 will be added to your first bill.
If your required deposit is over $5,000, your account will be placed on hold until we receive the deposit.
-
how much of a deposit can I expect?
Deposits are 2.5 times the highest energy bill based on the past 12 months. If we do not have comparable billing history then your deposit amount will be determined by other factors including building square footage.
-
how can I pay my deposit?
surety bond
email businesscare@aps.com or call our Business Line at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix) to have the form processed or emailed to you
- please mail the original surety bond to:
APS
Commercial Credit Department
PO Box 53933, M.S. 3209
Phoenix, AZ 85072-3933
irrevocable letter of credit
-
can I be required to pay an additional deposit?
We may require an additional security deposit for:
two or more late payments in a 12-month period
disconnection for nonpayment
connecting addtional service or your energy consumption has changed
your business's financial condition warrants an extension of the security deposit
-
will my deposit be refunded?
Typically, deposits will be reviewed after 24 months of service and returned unless, during the past 12 months:
your account has two or more late payments
your account was disconnected for nonpayment
your business has filed for bankruptcy
your business's financial condition warrants an extension of the security deposit
If your account qualifies for a deposit return, your deposit funds (plus interest) will be applied to your regular bill.
If you stop service before your deposit is returned, the funds will be applied to your final bill and any remaining balance will be refunded after 25 calendar days in the form of a check written to the customer on record.
-
is there a charge for establishing service?
Yes, a one-time, non-refundable administrative fee of $33 plus taxes will appear on your first month's bill.
|
|
payments
-
what are my payment options?
-
what can I do if I can't make my payment?
If you are unable to pay your bill by the due date, you can set up a payment arrangement online by logging into your account or calling our automated phone system at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix).
-
do you charge a late fee?
Bills that are considered late will be assessed a 1.5% late fee (18% annually). If you have entered a payment arrangement, you will not be assessed a late fee unless you break the payment arrangement.
Please note: if your account is on Budget Billing and is assessed a late fee, your account will be removed from Budget Billing and the payoff balance will be added to the next bill.
-
what will I need to pay to get my service turned back on?
To have your service turned back on you will need to pay:
After service is restored, your account may be assessed the following charges on the next bill:
a $33 (plus tax) service establishment charge will be added to the next bill
we may also require a new additional deposit
depending on your meter type, your account may also be assessed a $84 plus tax reconnection fee if we have to send a service truck out to reconnect service
Service restoration times depend on meter type:
-
what happens if I have a returned payment?
a $15 plus tax fee is applied to your account for each returned payment
we will send you a letter notifying you of your returned payment
you will need to make your payment with cash, a cashier’s check or money order by mail or at a business office or kiosk
two or more returned payments within 12 months requires payment by cash, money order or cashier’s check for the next 12 months
returned payments that are made to avoid service disconnection are subject to immediate disconnection
Learn more about AutoPay, Budget Billing and Paperless Billing.
|
|
mailing address
-
how can I update my mailing address?
We offer several ways to update your mailing address.
if you are a registered Account Holder, you can log in to 'My Account' and update the mailing address from the manage profile page located under "my profile & preferences"
an authorized party may request the update by calling 602-371-6767 (Phoenix area) or 800-253-9407 (other areas)
an authorized party may submit an address update by email to businesscare@aps.com
a signed, written request can be sent on company letterhead to PO Box 53933, Phoenix, AZ 85072-3933, MS 2265
|
|
will I be required to pay a security deposit when connecting service?
We require a security deposit when connecting service or if your business has a name or entity change (example: LLC to corporation), unless you have an established history with APS of 24 months of service with no more than one late payment in the last 12 months.
Deposits under $5,000 will be added to your first bill.
If your required deposit is over $5,000, your account will be placed on hold until we receive the deposit.
how much of a deposit can I expect?
Deposits are 2.5 times the highest energy bill based on the past 12 months. If we do not have comparable billing history then your deposit amount will be determined by other factors including building square footage.
how can I pay my deposit?
We accept several options to pay your deposit.
Please note: Non-cash deposits require special documents and preparation time. If you need to turn on service sooner, you should submit a cash deposit. Cash deposits will be refunded when we receive the non-monetary document, minus any past due balance.
surety bond
irrevocable letter of credit
can I be required to pay an additonal deposit?
We may require an additional security deposit for:
- two or more late payments in a 12-month period
- disconnection for nonpayment
- connecting additonal service or your energy consumption has changed
- your business's financial condition warrants an extension of the security deposit
will my deposit be refunded?
Typically, deposits will be reviewed after 24 months of service and returned unless, during the past 12 months:
- your account has two or more late payments
- your account was disconnected for nonpayment
- your business has filed for bankruptcy
- your business's financial condition warrants an extension of the security deposit
If your account qualifies for a deposit return, your deposit funds (plus interest) will be applied to your regular bill.
If you stop service before your deposit is returned, the funds will be applied to your final bill and any remaining balance will be refunded after 25 calendar days in the form of a check written to the customer on record.
Is there a charge for establishing service?
Yes, a one-time, non-refundable administrative fee of $33 plus taxes will appear on your first month's bill.
|
|
|
|
what can i do if I can't make my payment?
If you are unable to pay your bill by the due date, you can set up a payment arrangement online by logging into your account or calling our automated phone system at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix).
do you charge a late fee?
Bills that are considered late will be assessed a 1.5% late fee (18% annually). If you have entered a payment arrangement, you will not be assessed a late fee unless you break the payment arrangement.
Please note: if you account is on Budget Billing and is assessed a late fee, your account will be removed from Budget Billing and the payoff balance will be added to the next bill.
what will I need to pay to get my service turned back on?
To have your service turned back on you will need to pay: - your total past due balance
- any unpaid deposit requests
After service is restored, your account may be assessed the following charges on the next bill:
- a $33 (plus tax) service establishment charge will be added to the next bill
- we may also require a new additional deposit
- depending on your meter type, your account may also be assessed a $84 plus tax reconnection fee if we have to send a service truck out to reconnect service
Service restoration times depend on meter type:
- automated meter - once the payment is processed
- non-automated meter - the next business day after the payment is processed
what happens if I have a returned payment?
- a $15 plus tax fee is applied to your account for each returned payment
- we will send you a letter notifying you of your returned payment
- you will need to make your payment with cash, a cashier’s check or money order by mail or at a business office or kiosk
- two or more returned payments within 12 months requires payment by cash, money order or cashier’s check for the next 12 months
- returned payments that are made to avoid service disconnection are subject to immediate disconnection
Learn more about AutoPay, Budget Billing and Paperless Billing.
|
|
|
|
update your mailing address
how can I update my mailing address?
We offer several ways to update your mailing address.
- if you are a registered Account Holder, you can log in to 'My Account' and update the mailing address from the manage profile page located under "my profile & preferences"
- an authorized party may request the update by calling 602-371-6767 (Phoenix area) or 800-253-9407 (other areas)
- an authorized party may submit an address update by email to businesscare@aps.com
- a signed, written request can be sent on company letterhead to PO Box 53933, Phoenix, AZ 85072-3933, MS 2265
|
|
|
|
charge for establishing service
A one-time, non-refundable administrative fee of $33 plus taxes will appear on your first month's bill.
|
|
|
|
Payments are past due 10 business days after the issue date. We'll assess a 1.5% late fee (18% annually) on charges we don't receive within 19 business days of your billing date.
If you are unable to pay your bill by the due date, call us at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix) to set up a payment arrangement and avoid being disconnected.
|
|
|
|
we'll ask you to pay:
We’ll restore service after receiving your full payment and deposit (if applicable).
collection charges
We charge a $10 (plus taxes) collection fee if our representative visits your business to:
reconnection fees
If your service is disconnected for non-payment, we charge a service fee to reconnect service.
returned checks
$15 fee applies to each returned check
redeem check with cash, cashier’s check or money order
two or more returned checks within 12 months requires payment by cash, money order or cashier’s check for 12 months
billing questions?
Call us at 602-371-6767 (Phoenix area) or 800-253-9407 (outside Phoenix).
|
|
|
|
establish/maintain good credit
By making your payments on time every month, you establish good credit with APS. With good credit, we may not require a deposit for future service orders or transfers.
|
|
|
|
Signing up for paperless billing is quick and easy. Sign up online and we will send you a monthly email with a link to login and view your bill online.
|
|
|
|
|
|
|
|