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Stop Your Residential Service
We’re sorry to see you go! Follow the prompts below, and we’ll quickly and efficiently cancel your APS energy services at your current home address.
Before You Stop Service, Keep This Information in Mind
What You'll Need
- To stop service, you will need to enter the APS account number at the top of your bill. If you are already signed into your account, you will not need your account number.
- Only the person(s) listed on the account, or someone who has been appointed to act on your behalf, may cancel your services.
What to Expect
- Please schedule your service to end three business days in advance.
- There is no fee for stopping your service.
- Read the Terms & Conditions to learn what to expect from your energy plan and provider before you get started. See Terms & Conditions
Other Helpful Tools
- Looking to stop your service at a business instead of a home? Stop Business Service
- Need to send a Letter of Credit to another electric company? View and Print Letter
Why APS?
Control Your Payment Schedule
With Preferred Due Date, you can choose the monthly payment date that works best for your billing schedule.
Select a Due Date
With Preferred Due Date, you can choose the monthly payment date that works best for your billing schedule.
Select a Due Date
Pay and Manage Bills Digitally
Everything you need is conveniently housed in one paperless place, from billing and usage to account preferences.
Register for Account Access
Everything you need is conveniently housed in one paperless place, from billing and usage to account preferences.
Register for Account Access
Get Predictable Payments
Budget Billing averages the highs and lows of your energy usage to give you a more predictable payment amount each month.
Enroll in Budget Billing
Budget Billing averages the highs and lows of your energy usage to give you a more predictable payment amount each month.
Enroll in Budget Billing
Make it Automatic
AutoPay automatically withdraws your bill balance on the due date for stress-free payments, on time every time.
Enroll in AutoPay
AutoPay automatically withdraws your bill balance on the due date for stress-free payments, on time every time.
Enroll in AutoPay
Access Free Resources
We offer free tools and resources to help you stay on top of payments and make the most of your energy usage.
Get Money-Saving Tips
We offer free tools and resources to help you stay on top of payments and make the most of your energy usage.
Get Money-Saving Tips
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