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APS has entered into an agreement with the Arizona Attorney General Office’s Civil Litigation Division. The agreement relates to our customer education and outreach program as we transitioned customers to new service plans following our 2017 rate case decision. The agreement provides $24 million for eligible APS customers.

Moving all customers to new plans in the 2017-2018 timeframe was a major undertaking and an industry first, and there are areas where we could have done better. This agreement acknowledges that, and recognizes our commitment to inform customers of their service plan options and to provide effective tools and resources for choosing the one that’s right for them.

We are committed to meeting your energy needs and service expectations. You can reach us 24 hours a day, 7 days a week at 602-371-7171 (800-253-9405).

 

Q&A

Who is eligible to receive money under this agreement?
This agreement impacts residential customers who were not on their lowest-cost plan as of March 2020, and who potentially could have saved an estimated $120 or more per year based on their historical usage. We estimate approximately 210,000 residential customers will be eligible.

There is a smaller group of customers, estimated to be up to 18,000, who may have received an incorrect rate recommendation in late 2017 and will be eligible also. If it is determined that you are in either group, APS will notify you by June 22, 2021. This is within 120 days of the agreement. (Log in to confirm that your contact information is up to date.)

How much will eligible customers receive? When and how will the money be distributed? 
Payment amounts and distribution have been determined in cooperation with the Attorney General. The money will be distributed by June 22, 2021.

How do customers know if they are on their lowest-cost plan?
We provide all residential customers with information every month about whether they could save money on a different plan. This is included on your bill and is available here on our website when you log in to your account. Our customer care advisors are also available to help you determine the right plan for you.

 

Tools & Resources to Help You Save

We’re here to help you find ways to save that work for you.

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