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The Time-of-Use 3pm-8pm Weekdays with Demand rate plan has a monthly demand charge, which is a charge for your highest hour of energy used between 3pm-8pm weekdays, each billing month.

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What is demand?
Time-of-Use 3pm-8pm Weekdays with Demand Charge plan has a monthly demand charge. This charge is based on your highest hour of energy used during on-peak hours, 3pm–8pm weekdays, each billing month. To manage your demand charge, spread (or stagger) your usage, when possible, across the hours of 3pm–8pm weekdays. If you are running AC, doing laundry, running the pool pump and using the oven all between 5pm–6pm on a Tuesday (for example), that’s going to set a high demand. To keep demand low, don’t do all those in the same hour. Better yet, if you can, do them before 3pm and after 8pm.
  • TOU 3pm-8pm Weekdays with Demand Charge plan do's infographic
  • TOU 3pm-8pm Weekdays with Demand Charge plan don'ts infographic

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Estimating Demand
Try the Energy Estimator to calculate your estimated energy usage or demand for the month and find ways to save. You can also review the approximate demand for a variety of home appliances.

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Demand limiter
The Time-of-Use 3pm-8pm Weekdays with Demand Charge plan includes a demand limiter feature that automatically lowers the amount you are charged for demand when a rare, unusual spike in your energy use occurs during on-peak hours, 3pm-8pm weekdays. The demand limited can be applied to your account one time in the summer months from May to October and you have up to three demand limiters in a calendar year.

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Demand Charge Credit
When a demand charge feels higher than usual, we can help. We can provide a demand charge credit once during any 12-month period. The credit is calculated based on the difference between the current kW and the kW from the same billing period last year. For example, if the current billed demand is 11 kW and the same billing period last year was 6 kW, an adjustment would be made to credit you for the difference in demand. If billing history is not available, the demand kW will be reduced by 50%. This credit will appear on your next bill as “Demand Charge Credit.” To discuss or request a demand charge credit, please call us at (602) 371-7171 (metro Phoenix) or (800) 253-9405 (other areas).
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