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APS Encourages Customers to Prepare for Predicted Winter Weather

Customers can take steps now to prepare and stay safe if winter storms disrupt power

PHOENIX - Arizona’s winter storm season is just around the corner and along with it, potential major damage to the electric system and possible power outages. In fact, forecasters are predicting up to eight inches of snow in parts of northern Arizona by the end of this week.

Because powerful winter storms can create challenges, particularly for utility crews and equipment to get where they are needed, Arizona Public Service Co. (APS) plans and trains year-round to be ready to respond and restore power quickly when severe weather strikes.


  • APS crews proactively inspect overhead power lines to identify and address needed repairs.
  • APS strategically positions specialized vehicles and equipment throughout northern Arizona to ensure crews can access critical infrastructure in areas where terrain can be challenging or unreachable by typical bucket trucks.
  • APS readies personnel and support outside of the northern region to deploy when additional help is needed to restore service for customers.
  • This year, APS added a meteorologist to the team whose expertise helps forecast weather conditions, events and potential impacts to electrical equipment.

“APS employees who live and work in northern Arizona know how important reliable power is when temperatures drop, so we make sure to go the extra distance to ensure the electrical system is strong and resilient,” said Mackenzie Rodgers, Northern Arizona Division Director for APS. “ When Mother Nature is strong enough to knock out service, we’d like customers to know our team will work as quickly and safely as we can to restore power and keep you informed along the way.”


While APS is ready to make repairs after storm damage occurs, winter weather can disrupt electric service, so the utility recommends customers take steps now to be prepared before a winter emergency ever happens.


Get ready now:

  • Download the APS app or visit aps.com/outagecenter and create an online account to receive text or email outage alerts and get safety tips.
  • Update your contact information with APS to ensure you receive important information.
  • Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first aid kit and water.
  • Keep important phone numbers such as those of medical providers, family, friends and APS stored in your cell phone or by your home phone. Customers can report outages or electrical emergencies by calling the APS 24/7 Outage Hotline at 602-371-3680 (855-688-2437).
  • If you use life-sustaining medical equipment that requires electricity, call to register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.
  • Stock up on water and non-perishable food items.
  • If you have an electric garage door, be sure you know how to open it manually.
  • Make a plan to check on neighbors.


During an outage:

  • Report a service outage via the APS app or visit aps.com/outagecenter.
  • Visit aps.com/outagemapto track power restoration times.
  • Only use generators and grills outdoors and away from windows.
  • Never heat your home with a gas stovetop or oven.
  • Keep freezers and refrigerators closed.
  • Keep your phone fully charged and a portable charger on hand.
  • Dim brightness in cell phone settings to save battery life.
  • Wear layered clothing and use blankets to stay warm.
  • Turn off and unplug electronics and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on.

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APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

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