Header

Deposit Policy

We collect deposits on all business accounts. To help make this process as easy as possible please see our frequently asked questions.   

PlaceHolder

It is a common industry practice to require deposits when connecting new service or if your business has had a name or entity change.

PlaceHolder

Deposits can be up to 2.5 times the highest energy bill in the 12-month usage history at your location.  If your business changes its type of operation, your deposit amount can then be determined by other factors such as the building’s square footage.

PlaceHolder

You can pay your deposit with cash, savings, credit or debit card. 

You can also pay via surety bond or use and Irrevocable Letter of Credit or an Assignment of Monies. Please call our Business Customer Care Center at 602-371-6767 (800-253-9407) to learn more. 

Also, in some cases the deposit will be included in your bill and can be paid at that time.

PlaceHolder

If your deposit is under $2,500, your deposit will be added to your first month’s bill and service can be established as early as the next available business day. 

If your deposit is more than $2,500, your account will be placed on hold until we receive your full deposit payment, at which point service can be connected as early as the next available business day. 

PlaceHolder

You may have to pay an additional security deposit if you have two or more late payments in a 12-month period or are disconnected for nonpayment. If your energy consumption has changed, you’ve connected additional service or your business’s financial condition warrants an extension of the security deposit, you may also have to pay another.

PlaceHolder

Additional security deposits may be required on your account if two or more bills within 12 consecutive months have late or missed payments or if your business’s financial condition has changed. 

PlaceHolder

There is a one-time, non-refundable administrative fee of $33 (plus tax). It will appear on your first month’s bill.

PlaceHolder

After 24 consecutive months of service, we review your most recent 12-month payment history. If your company’s account has not had more than two late payments, service disconnections for nonpayment, filed for bankruptcy or had a change in financial condition, the security deposit can be refunded to you.

PlaceHolder

We apply deposit refunds to your regular bill. However, if you stop service before your deposit is returned, the funds will be applied to your final bill and any remaining balances will be mailed to you after 25 days.
Current server address is 10.0.1.190