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Deposit Policy
We collect deposits on all business accounts. To help make this process as easy as possible please see our frequently asked questions.
It is a common industry practice to require deposits when connecting new service or if your business has had a name or entity change.
Deposits can be up to 2.5 times the highest energy bill in the 12-month usage history at your location. If your business changes its type of operation, your deposit amount can then be determined by other factors such as the building’s square footage.
You can pay your deposit with cash, savings, credit or debit card.
You can also pay via surety bond or use and Irrevocable Letter of Credit or an Assignment of Monies. Please call our Business Customer Care Center at 602-371-6767 (800-253-9407) to learn more.
Also, in some cases the deposit will be included in your bill and can be paid at that time.
You can also pay via surety bond or use and Irrevocable Letter of Credit or an Assignment of Monies. Please call our Business Customer Care Center at 602-371-6767 (800-253-9407) to learn more.
Also, in some cases the deposit will be included in your bill and can be paid at that time.
If your deposit is under $2,500, your deposit will be added to your first month’s bill and service can be established as early as the next available business day.
If your deposit is more than $2,500, your account will be placed on hold until we receive your full deposit payment, at which point service can be connected as early as the next available business day.
If your deposit is more than $2,500, your account will be placed on hold until we receive your full deposit payment, at which point service can be connected as early as the next available business day.
The deposit will be returned (with interest) by crediting the account. When service is terminated, the deposit is applied to the final bill. If a credit remains after the final bill is paid in full, a refund check is mailed to the address provided when you notify us to Stop Service. (Checks are mailed within 25 business days after service is stopped.)
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