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Business Deposit Policy
It’s common practice to require a deposit from businesses at certain times, like when connecting new service. Should your business need help securing a deposit, please call us at (602) 371-6767 or (800-253-9407). For more information, see the list of frequently asked questions below.
You can pay your deposit with cash, a checking or savings account, Amazon Pay, ApplePay, or Google Pay. Learn more about your payment options.
You can also secure your deposit with a surety bond, an Irrevocable Letter of Credit or an Assignment of Monies. To learn more, call our Business Customer Care Center at (602) 371-6767 or (800-253-9407).
If your deposit is under $2,500, the amount will be added to your first month’s bill and service can be connected as soon as the next business day.
If your deposit is over $2,500, your account will be placed on hold until we receive full payment. Once your deposit has been received, service can be connected as soon as the next business day.
An additional deposit may be needed for your account if:
- Two or more bill payments have been missed or paid late within the last 12 months.
- Your service has been disconnected for non-payment.
- Your business has fallen out of good financial standing.
After 24 months (about two years) of consecutive service, your deposit will be applied to your account, with interest, if:
- Your account has not had more than two late payments in the last 12 months.
- Service has not been disconnected for non-payment.
- Your business has not filed for bankruptcy in the last 12 months.
If your company isn’t in good financial standing, we may hold the deposit longer than 24 months, pending a full financial review.
If service is terminated, your deposit will be applied to your final bill. If a credit remains, a refund check will be mailed to you. You should expect to receive it about a month after your final bill date.
