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COVID-19 information

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A letter to customers from APS President and Chief Operating Officer Daniel Froetscher, March 17, 2020
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Resources for residential customers

During this time, we are making a few changes to help out. We

  • are suspending shutting off power to our customers for non-payment.
  • are waiving late fees.
  • set up a Customer Support Fund for customers who are past due and need assistance paying their bill.

Savings Tips

We know many of you are working from home or home with kids at this time and your energy use may change. Here are some ways to save.

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Service plan options

If you would like to switch to another plan, there are options available. You can change at any time.

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Assistance Programs

If you or someone you know needs assistance with their bill, we are here to help.

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Resources for business customers

Small businesses can be eligible for the Customer Support Fund.


The Arizona Commerce AuthorityArizona Small Business Association and U.S. Chamber of Commerce have more information about disaster relief loans and other helpful resources.

 

Keeping the power on

As a provider of a critical service to our communities, APS has had long-standing crisis and business continuity plans in place that are routinely reviewed and practiced in various drills to address situations such as this.

Maintaining reliable service to our customers is a top priority in all conditions. APS has identified business-critical positions in both our operations and support organizations and identified backup personnel who can provide support if needed to maintain operations with a reduced workforce.
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