APS is here to help customers stay comfortable and connected this summer

Get ready for the summer months with money-saving tools and tips

PHOENIX – With summer just around the corner, APS customers don’t need to compromise staying cool and comfortable to manage their electric bills. We have tips to save money, tools to make sure you are on the right service plan for your lifestyle, and support for customers in need.

One of the best ways to save money this summer is through a service plan that rewards customers for using more electricity during off-peak hours (8 p.m.- 3 p.m. weekdays and all weekend long). Use our plan comparison tool on aps.com to review plans and see the savings options. We also include plan comparison information on your monthly bill to let you know if you could be saving money on another plan.

Another way to save on future electric bills is with simple tips like these:

  • Close curtains and blinds during the day.
  • Service your air conditioner annually to ensure it operates efficiently and change your air filters monthly.
  • Think 1, 2, 3 and turn your thermostat up a few degrees. For every one degree you raise your thermostat, you can save 2-3% on energy cooling costs. (When on vacation, turn it up more.)
  • Use a smart thermostat to help manage cooling costs. We offer a $30 rebate on qualifying smart thermostats. Through July 6, APS customers can get a free Ecobee 3 lite thermostat.
  • Use fans to feel up to 5 degrees cooler. Set ceiling fans to run counter-clockwise and remember fans cool people, not rooms, so turn off when you leave.
  • Switch to LED lighting. LED bulbs last at least 15 times longer than traditional incandescent bulbs and emit 90 percent less heat.
  • Limit oven use; when possible, use the microwave, toaster oven or outdoor grill instead.
  • Be in the know: Use the APS mobile app and aps.com to monitor and manage your energy use and to learn more energy-saving tips customized to your service plan.

APS is keeping customers connected during the summer months and if you are behind on your bills, we want to help you get caught up. Residential service disconnections for non-payment are suspended and late fees waived through Oct. 15, 2021. Customers will continue to receive monthly bills and remain responsible for making timely payments. We offer flexible payment arrangements (up to 24 months) for customers who need more time to pay. Assistance programs available to qualified customers include:

  • Energy Support programs: Limited-income customers receive a bill discount each month – 25% for APS Energy Support and 35% for Energy Support with Medical.
  • Low-Income Home Energy Assistance Program (LIHEAP): Community Action Programs and other designated local providers offer federal programs to assist with energy bills.
  • APS Crisis Bill Assistance: Up to $800 annually is available to help qualified limited-income customers with their APS bills if they are experiencing unexpected financial hardship such as a high medical bill or loss of a job.
  • Project SHARE: The Salvation Army administers the Service to Help Arizonans with Relief on Energy program, which provides up to $300 annually in emergency energy bill assistance to those facing severe financial hardship.
  • Location-based support: Customers can connect to additional programs, including rent and utility bill assistance, based on where they live through 211 Arizona.

Customers can visit aps.com/support or contact the APS Customer Care Center. Advisors are available to assist in English and Spanish 24/7 at (602) 371-7171 or (800) 253-9405.

A family enjoying time spent together.
APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

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