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Please note: not all pages are available in Spanish at this time.
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Stay safe from scams
There have been recent reports of our customers being targeted by scammers. Learn what to look out for. aps.com/scams
Contact us
We'll connect you to the answers you are looking for, just tell us how we can help. Our convenient self-service options, live chat and customer care representatives are here to help you find what you need.
By phone
We are here for you 24 hours a day, 7 days a week:
Main Line
602-371-7171 (800-253-9405)
Credit Line
602-371-7607 (800-253-9409)
Payment Line
602-371-6555 (866-776-0445)
Website Support
602-371-5775 (800-659-2975)
Outage Hotline (Available 24/7)
602-371-3680 (855-688-2437)
Our teams below are available weekdays from 7:30am to 5pm:
Business Line
602-371-6767 (800-253-9407)
Solar Line
602-216-0318 (800-659-8148)
Construction Helpline
602-371-6140
Main Line
602-371-7171 (800-253-9405)
Credit Line
602-371-7607 (800-253-9409)
Payment Line
602-371-6555 (866-776-0445)
Website Support
602-371-5775 (800-659-2975)
Outage Hotline (Available 24/7)
602-371-3680 (855-688-2437)
Our teams below are available weekdays from 7:30am to 5pm:
Business Line
602-371-6767 (800-253-9407)
Solar Line
602-216-0318 (800-659-8148)
Construction Helpline
602-371-6140
By chat, email or mail
Chat
Our residential live chat is available anytime between 7am and 7pm on weekdays. For assistance with solar, business, or construction questions, please use the phone numbers listed.
Email
Email us anytime. We strive to respond to all emails within 1-3 business days.
Mail
You can mail a personal check, cashier's check or valid money order to:
APS
PO Box 60015
Prescott, AZ 86304-6015
Please be sure to include your 10-digit APS account number on your payment.
All other written mail can be sent to:
APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933
Our residential live chat is available anytime between 7am and 7pm on weekdays. For assistance with solar, business, or construction questions, please use the phone numbers listed.
Email us anytime. We strive to respond to all emails within 1-3 business days.
You can mail a personal check, cashier's check or valid money order to:
APS
PO Box 60015
Prescott, AZ 86304-6015
Please be sure to include your 10-digit APS account number on your payment.
All other written mail can be sent to:
APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933
Popular self-serve options
• Make a payment online
• Start, stop or move service
• Set up a payment arrangement
• Get information about power outages
• Find service plan information
• Learn about assistance programs
If these are not the options you are looking for, visit our support site for quick answers to your questions.
For electrical safety hazards
If you see a downed power line or exposed electrical equipment,
please stay 100 feet away and call 911.
Then call us at 602-258-5483 (800-253-9408).
please stay 100 feet away and call 911.
Then call us at 602-258-5483 (800-253-9408).
