How Can We Help You Today?

If you have questions about your services, we’re here to help. Our convenient self-service options, live chat and customer care representatives can assist you in finding the answers you need.

Call center employee looking at the computer.

Give Us a Call

The following phone lines are open 24/7:

Main Line
(602) 371-7171 or (800) 253-9405

Credit Line
(602) 371-7607 or (800) 253-9409

Payment Line
(602) 371-6555 or (866) 776-0445

Website Support
(602) 371-5775 or (800) 659-2975

Outage Hotline
(602) 371-3680 or (855) 688-2437

Billing Questions
(602) 371-7171 or (800) 253-9405

Hearing Impaired
711 (AZ Relay)

The teams listed below are available weekdays from 7:30am to 5pm:

Business Line
(602) 371-6767 or (800) 253-9407

Solar Line
(602) 216-0318 or (800) 659-8148

Construction Helpline
(602) 371-6140

(602) 250-2101

Careers Email

Customer care representatives working hard to answer customer questions.

Reach Out Via Live Chat, Mail or Email

Live Chat
Live chat is available between 7am and 7pm on weekdays. Homeowners can connect with an APS representative in minutes to discuss their account, billing, energy usage and more. For assistance with solar, business or construction questions, please contact a customer care representative over the phone.

Let's Chat

Email us any time, and we’ll strive to respond within three business days. Due to the high volume of emails we receive, we suggest calling us or using live chat if you need more immediate assistance. For residential service, email us at aps@aps.com, for business service, email us at businesscare@aps.com and for help with solar, email us at CTSupport@aps.com.

You can mail personal checks, cashier's checks and valid money orders to:

PO Box 37812
Boone, IA 50037-0812
Please include your 10-digit APS account number on your payment.

Please send all other written mail inquiries to:

MS 3200
PO Box 53933
Phoenix, AZ 85072-3933


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Explore Self-Service Options

These popular self-service links may help you resolve your problem without additional support from our team.

Make an online payment

Start, stop or move service

Send a document to APS

Set up a Payment Arrangement

Get information about power outages

View service plan information

Learn about bill assistance programs


Submitting a Claim
We know how overwhelming it can be to deal with property damage, and we're here to support you every step of the way. To submit a claim, review, complete, and return our Claims form. You can attach and email your completed form to claimservices@apsc.com or mail it to the address provided. You can also file by phone by calling (602) 371-7171. If you have questions, contact us at claimservices@apsc.com or (602) 371-7171.

Report Electrical Safety Hazards
If you see a downed power line or exposed electrical equipment, please stay at least 100 feet away from the hazard and call 911. Then, call APS at (602) 258-5483 or (800) 253-9408.
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