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How Can We Help You Today?

If you have questions about your services, we’re here to help. Our convenient self-service options, live chat and customer care representatives can assist you in finding the answers you need.

View Help & Support FAQs
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Give Us a Call

The following phone lines are open 24/7:

Main Line
(602) 371-7171 or (800) 253-9405

Credit Line
(602) 371-7607 or (800) 253-9409

Payment Line
(602) 371-6555 or (866) 776-0445

Website Support
(602) 371-5775 or (800) 659-2975

Outage Hotline
(602) 371-3680 or (855) 688-2437

Billing Questions
(602) 371-7171 or (800) 253-9405

Hearing Impaired
711 (AZ Relay)

The teams listed below are available weekdays from 7:30am to 5pm:


Business Line
(602) 371-6767 or (800) 253-9407

Solar Line
(602) 216-0318 or (800) 659-8148

Construction Helpline
(602) 371-6140

Careers
(602) 250-2101

Careers Email
Staffing@apsc.com

Customer care representatives working hard to answer customer questions.

Reach Out Via Live Chat, Mail or Email

Live Chat
Live chat is available between 7am and 7pm on weekdays. Homeowners can connect with an APS representative in minutes to discuss their account, billing, energy usage and more. For assistance with solar, business or construction questions, please contact a customer care representative over the phone.

Let's Chat

Email
Email us any time, and we’ll strive to respond within three business days. Due to the high volume of emails we receive, we suggest calling us or using live chat if you need more immediate assistance.

Email Us



Mail
You can mail personal checks, cashier's checks and valid money orders to:

APS
PO Box 37812
Boone, IA 50037-0812
Please include your 10-digit APS account number on your payment.

Please send all other written mail inquiries to:

APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933

 

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Explore Self-Service Options

These popular self-service links may help you resolve your problem without additional support from our team.

• Make an online payment


• Start, stop or move service


• Send a document to APS


• Set up a Payment Arrangement


• Get information about power outages


• View service plan information


• Learn about bill assistance programs
Report Electrical Safety Hazards
If you see a downed power line or exposed electrical equipment, please stay at least 100 feet away from the hazard and call 911. Then, call APS at (602) 258-5483 or (800) 253-9408.

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Outage Center

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