Stay safe from scams

There have been recent reports of our customers being targeted by scammers. Learn what to look out for. aps.com/scams

Contact us

We'll connect you to the answers you are looking for, just tell us how we can help. Our convenient self-service options, live chat and customer care representatives are here to help you find what you need.

Website help

Call center employee looking at the computer.

By phone

We are here for you 24 hours a day, 7 days a week:

Main Line
602-371-7171 (800-253-9405)

Credit Line
602-371-7607 (800-253-9409)

Payment Line
602-371-6555 (866-776-0445)

Website Support
602-371-5775 (800-659-2975)

Outage Hotline (Available 24/7)
602-371-3680 (855-688-2437)

Bill questions, concerns, disputes
602-371-7171 (800-253-9405)

Our teams below are available weekdays from 7:30am to 5pm:

Business Line
602-371-6767 (800-253-9407)

Solar Line
602-216-0318 (800-659-8148)

Construction Helpline
602-371-6140

Careers
602-250-2101

Customer care representatives working hard to answer customer questions.

By chat, email or mail

Chat
Our residential live chat is available anytime between 7am and 7pm on weekdays. For assistance with solar, business, or construction questions, please use the phone numbers listed.

Email
Email us anytime. We strive to respond to all emails within 1-3 business days. Currently, we are experiencing a high volume of emails. For immediate help, please chat or call us. Thank you for your patience.

Mail
You can mail a personal check, cashier's check or valid money order to:

APS
PO Box 37812
Boone, IA 50037-0812
Please be sure to include your 10-digit APS account number on your payment.

All other written mail can be sent to:
APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933