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Deposit Policy

You may be required to pay a deposit when you start service with us. We’re here to answer your questions. Still can’t find what you’re looking for? Call us any time at (602) 371-7171 or (800) 253-9405.

Frequently asked questions

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Most new customers must pay a security deposit when creating a new account with us, depending on their credit score. You will not need to pay a deposit if you have:
  • A credit check resulting in no deposit required
  • An acceptable Letter of Credit (LOC) from another electric company
  • A joint account holder on the account with good payment history or an acceptable LOC from another electric company

To maintain a satisfactory credit score with us and avoid future deposits as an existing customer, we must receive your payments by the due date printed on your bill each month.

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Your residential deposit will be roughly two times the amount of the average bill.

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Yes, as long as you have a strong payment history. We will hold your refund for at least 12 months, or until your account has no more than two late payments within a 12-month period. If you meet the criteria, we will return your deposit (with interest) and transfer the credit to your account in the 13th month.

If you stop your service, the deposit will be applied to your final bill. If a credit remains after the final bill is paid in full, we will mail a refund check to the address you provide when you notify us to cancel your service.

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Your new customer deposit will be included in your first APS bill.

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You can pay your deposit using a credit or debit card, checking or savings account, digital payment method or cash. A $2.65 third-party convenience fee may apply for card payments and digital payments using PayPal, Venmo or Amazon Pay.
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