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Your new APS bill provides a clear breakdown of your energy costs. Explore a bill guide for an idea of the charges and features you may see with explanations.

Page 1


Medium General Service bill - page 1
  1. Amount Due and Account Information

    Find key information about your bill, including the total amount, the date the bill was created, the date your payment is due and your account number.

  2. Monthly Statement

    A summary of your bill for the current billing period, including your previous payment, charges and credits to your account, and the total amount due.

  3. Monthly Insights

    See how your energy usage and costs compare to previous months, and gain insights to help you control costs.

  4. Important Notices

    Find important information about your account, programs or other news from APS here.

  5. Ways to Pay

    There are several ways to pay your bill. Choose the option that’s most convenient for you.

  6. Payment Stub

    If paying by mail, detach this section and include it with your check.

  7. Total Paid Amount

    If paying by mail, you’ll need to write the total payment amount here.

  8. QR Code for Payment

    Scan this code with your phone’s camera to explore payment options and pay your bill online.





Page 2


Medium General Service bill - page 2
  1. Account Information

    Find your account number, rate plan and service address here.

  2. Compare Your Monthly Energy Cost

    Compare your total energy costs over the last year. Each color represents a different cost component of your rate plan, such as off-peak energy.

  3. Meter Reads

    This section shows the dates your meter was read, the total amount of energy used during the billing period, the amount of energy used during on-peak and off-peak hours, and the amount of demand for on-peak and off-peak hours.

  4. A Look Into This Month’s Energy Cost

    View the cost and percentage of each component that makes up your energy charges this month.

  5. Component Explanations

    This section explains the costs for components of your bill based on your rate plan and how each was calculated. You’ll find a more detailed breakdown of costs on page 3.

  6. Comparison Chart

    This table compares your costs and energy usage for this month against last month and the same month last year.

    • Percentage Of Energy: The percentage of costs from energy usage.
    • Percentage Of Demand: The percentage of costs from demand.
    • Average Daily Energy Cost: Your total kWh cost divided by the number of days in your billing period.
    • Energy Cost: The total of all charges related to producing and delivering your energy this month.
    • Total Cost: Your total energy charges plus taxes, fees and other charges.
    • Total Cost Per kWh: Your energy cost per kWh according to your rate plan.
  7. Highest Usage Period

    Find the day and time of your highest usage period this month.

  8. Payment Stub

    If paying by mail, detach this section and include it with your check. Use this section to update your contact information, if needed.




Page 3


Medium General Service bill - page 3
  1. Account Information

    Find your account number, rate plan and service address here.

  2. Statement Details

    See all of the charges that make up your bill, grouped into categories.

  3. Bill Terminology

    This section provides helpful definitions for terms that appear on your bill.

  4. Contact Information

    There are several ways you can contact us for help. Find them here.

  5. Total Cost

    Your total energy charges plus taxes, fees and other charges.

  6. General Information

    Here you’ll find information about late fees, deposits and more.




*Note: What's shown here is an example. You may see differences on your bill.

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Off-Peak Generation of Electricity
A charge for producing the energy used during off-peak hours.

On-Peak Generation of Electricity
A charge for producing the energy used during on-peak hours.

Energy Delivery Service Charge
A charge for delivering energy to your location based on your kWh usage.

Generation of Electricity
A charge for producing the energy used.

Demand Charge - Delivery
A charge for delivering energy based on your highest hour or 15-minute period of energy used (depending on your rate plan).

Systems Benefits Charge
A charge to cover the costs of programs approved by the Arizona Corporation Commission, including low-income assistance, demand-side management, customer education, environmental, renewables, long-term public benefit research and development, nuclear fuel disposal and nuclear power plant decommissioning programs, and more.

Demand Charge On-Peak - Generation
A charge for generating energy based on your highest hour or 15-minute period of energy used during on-peak hours (depending on your rate plan).

Demand Charge Off-Peak - Generation
A charge for generating energy based on your highest hour or 15-minute period of energy used during off-peak hours (depending on your rate plan).

Demand Charge On-Peak - Delivery
A charge for delivering energy based on your highest hour or 15-minute period of energy used during on-peak hours (depending on your rate plan).

Demand Charge Off-Peak - Delivery
A charge for delivering energy based on your highest hour or 15-minute period of energy used during off-peak hours (depending on your rate plan).

Off-Peak Delivery Service Charge
A charge for delivering energy to your location based on your off-peak kWh usage.

Federal Transmission and Ancillary Services
A charge for transmitting energy from generating stations to customers.

Basic Service Charge
Charges for providing basic service functions and having service available, whether you use energy or not. Basic service charges on your bill include: Customer Account, Metering, Meter Reading and Billing.

Environmental Benefits Surcharge
A charge to cover the cost of programs approved by the Arizona Corporation Commission, including energy efficiency and renewable energy projects.

Federal Environmental Improvement Surcharge
A charge to recover a portion of the cost of investments and expenses for environmental improvements at APS generation facilities that is designed to comply with environmental standards mandated by federal laws or regulations.

Federal Transmission Cost Adjustment
A charge to cover changes in the cost to transmit energy to customers.

LFCR Adjustor
A charge to recover the costs of providing service through power poles, wires and other infrastructure, that are not collected due to mandated energy efficiency and rooftop solar projects.

Power Supply Adjustment
A charge to cover what APS pays for fuel and purchased power.

Regulatory Assessment
A charge paid by customers of state-regulated utilities to help fund the Arizona Corporation Commission and Residential Utility Consumer’s Office.

Court Resolution Surcharge
This surcharge recovers certain costs APS requested in its 2019 rate case, as required by the Arizona Court of Appeals.

Franchise Fee
A fee paid to your local municipality for use of public land.

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