Header
aps
I’m interested in enrolling in Budget Billing.
You can enroll in Budget Billing at any time of the year if you are a residential or business customer, and your account is current with no outstanding balance. At this time, customers with solar and Solar Community customers are ineligible. Business customers must have three months of billing history.
Just log in to your APS account or contact us to get your monthly payment amount.
Yes! Your Energy Support discount will still apply to your energy charges, which may reduce your average energy cost and lower your Budget Billing payment over time.
Your Budget Billing payment is based on the average of your last 12 months of energy bills for your home or business rounded up to the nearest dollar. The more billing history you have, the more consistent your monthly payment will be.
Example: If your past 12 months of bills looked like this:
| Month | Past Bill Amount |
|---|---|
| January | $150 |
| February | $175 |
| March | $200 |
| April | $325 |
| May | $300 |
| June | $350 |
| July | $375 |
| August | $350 |
| September | $300 |
| October | $250 |
| November | $200 |
| December | $150 |
| Budget Billing Amount (12-Month Average) | $261 |
If you have less than 12 months of billing history:
- We include previous billing for your location to calculate your average.
- If you are a residential customer and there’s less than 3 months of billing history, we use your home’s square footage and household size to estimate your payment.
- Business customers must have three months of billing history to participate in Budget Billing.
- As your billing history grows, your Budget Billing payment may adjust more frequently until it stabilizes.
Your Budget Billing payment is reviewed regularly and may be adjusted up to every 3 months based on your energy use.
Budget Billing spreads your energy costs evenly throughout the year. Your settle-up balance shows the difference between what you’ve paid and what you’ve actually used. You can see your monthly usage on page two of your bill or when you log in (link) to your account. If you leave the program, you’ll only pay for the energy you’ve used, and any overpayment or underpayment will be credited or debited back to your account.
No. Budget Billing is a free, convenient program that helps even out your monthly energy payments.
Already on Budget Billing?
Here are some common FAQs.
Your Budget Billing details appear on page one of your bill under the Budget Billing Overview section.
Your bill shows:
- Your monthly Budget Billing amount
- Your settle-up balance (the difference between what you’ve paid and what your actual energy costs are)
Settle-up balance:
- If your charges are less than your Budget Billing amount, your balance shows a credit.
- If your charges are more than your Budget Billing amount, your balance shows a debit.
Example:
- Budget Billing amount: $100
- Actual charges: $75 → Settle-up credit: -$25
- Actual charges: $110 → Settle-up debit: $10
Your monthly energy usage is detailed on page two and three of your bill.
Budget Billing accounts are reviewed regularly and may be adjusted up to every 3 months. An adjustment occurs if your average actual energy usage over the last 12 months plus your settle-up balance differs from your current Budget Billing payment by more than 10% plus $10. You’ll always be notified before your payment changes.
Common reasons for your usage changing include:
- Change in the number of people in your home or business
- New electric vehicle (EV) usage
- Installation of a smart thermostat to help manage your usage in on-peak and off-peak hours if you are on a time-of-use rate plan
- Switching from year-round to seasonal residency
- Replacing older appliances with energy-efficient models
- Weather impacts, such as higher or lower than normal temperatures
- Home or building additions or improvements
No. Even if you have a credit balance in your settle-up balance, you still need to pay the total amount due by your payment due date.
You can’t make a prepayment online at this time, but if you reach out to us, we’ll be happy to assist you. We’re available at (602) 371-7171 anytime, day or night.
If a payment is missed, it will appear on your bill as a past due balance. If you have three late payments within 12 months, your account will be removed from Budget Billing. You can rejoin the program once your account is paid in full.
While in the Budget Billing program, you will not receive late payment fees. If removed from the program, late fees will apply to future missed payments.
You can unenroll at any time by calling us at:
- Residential support: (602) 371-7171 (metro Phoenix) or (800) 253-9405 (other areas)
- Business support: (602) 371-6767 (metro Phoenix) or (800) 253-9407 (other areas)
If your account has a credit balance, it will be applied to future bills. If you have a debit balance, it will be due on your next bill.
