Customers will still be billed for energy usage during this suspension of disconnections, and responsible for paying their bills in a timely manner. APS offers a number of assistance programs including payment arrangements, due-date extensions and bill support programs. There are also options for customers who may want to pick a preferred due date, set up auto payment or enroll in the Safety Net program, a resource for customers who may need extra help with bill reminders.
Customers can reach our care center between 7 a.m. and 7 p.m. weekdays at 602-371-7171 (Phoenix area) or 800-253-9405 (outside Phoenix), as well as go to aps.com
for more information.
We are working to serve our customers better and will use this time as an opportunity to improve the way we serve customers whose accounts become at risk of disconnection.