How Customers Can Protect Themselves:
• Never purchase a prepaid card to avoid service disconnection. APS never requires payment via a prepaid card or specifies the method of payment customers should use.
• If someone threatens immediate disconnection of service, hang up the phone, delete the email or shut the door. Customers with delinquent accounts receive advance disconnect notification, never a single notification one hour or less before disconnection.
• If there is ever a question about the validity of an email, website or person claiming to be an APS representative, call the APS Customer Care Center immediately at (602) 371-7171 to verify this information. Do not use a phone number the scammer provides.
• The only valid phone numbers for the APS Customer Care Center are listed on customer bills and aps.com
• Never share personal information or credit card information with an unverified source.
• Customers should call 911 if they ever feel they are in physical danger.
APS encourages any customers targeted by scammers to report the incident to local law enforcement, as well as APS at (602) 371-7171 or (800) 240-2014 (outside metro-Phoenix) and the Arizona Attorney General’s Office at (602) 542-5763.
serves about 2.7 million people in 11 of Arizona’s 15 counties, and is the Southwest’s foremost producer of clean, safe and reliable electricity. Using a balanced energy mix that is nearly 50 percent carbon-free, APS has one of the country’s cleanest energy portfolios, including both Palo Verde Generating Station and renewable energy. The company is also a proven leader in introducing technology and services that offer customers choice and control over their energy consumption. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp
. (NYSE: PNW).