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Effective: August 11, 2020

California law requires us to disclose certain information related to our privacy practices. This California Privacy Notice is intended to supplement our Privacy Policy in order to meet our disclosure requirements pursuant to California law. To understand our privacy practices, you should refer to our Privacy Policy in addition to this supplement applicable to California residents.


This California Privacy Notice applies to Personal Information, as defined below, that is processed by APS in the course of our business, including via the website (“Website”), mobile apps, or other online properties, all collectively hereafter referred to as the “Sites,” through social media accounts, or offline, such as when you receive our services at your property.


This California Privacy Notice is not intended to apply to Personal Information we collect about our employees, applicants for employment, or contractors in the employment context.


As used in this California Privacy Notice only, “Personal Information” refers to “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”


WHAT PERSONAL INFORMATION WE COLLECT

In the past 12 months, the categories of personal information we collected are:

  • Identifiers, such as name, postal address, user name, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
  • Demographic information, such as your biological sex, age, and date of birth, some of which may be protected characteristics under federal or state laws;
  • Payment information you provided through our website including billing address, and credit or debit card information;
  • Commercial information, such as information about the transactions you conduct with us and information about the property at which you receive our services;
  • Internet or other electronic network activity information, such as browsing history, search history, or information regarding your interaction with our Website;
  • Geolocation data;
  • Audio, electronic, visual, or similar information, such as your visual image, likeness, or voice recording (e.g., via photographs and/or video) or audio recordings of customer service or sales calls;
  • Inferences drawn from your Personal Information, such as a profile of your preferences.

For more information about the Personal Information we collect, please see the Privacy Policy.


We collected this Personal Information from:

  • You directly;
  • Members of your household;
  • The devices that you use;
  • The property at which you receive services;
  • Consumer reporting agencies; and
  • Service providers.

HOW WE USE PERSONAL INFORMATION

APS may use the Personal Information we collect for a number of business or commercial purposes, including to:

  • Provide you with the products or services that you request;
  • Operate, maintain, and improve the efficiency or effectiveness of the Sites or our products and services;
  • Perform analytics and conduct customer research;
  • Notify you about updates to our Sites or the products or services that you obtain from us;
  • Respond to your inquiries;
  • Contact you for informational or marketing purposes;
  • Prevent fraud or other illegal activities;
  • Enforce the Sites’ Terms of Use, end user license, and other agreements we have with you or to otherwise defend our rights or the rights of others;
  • Comply with applicable laws and APS’s corporate reporting obligations; or
  • Conduct other internal business purposes.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties belonging to the categories and for the purposes described below:

  • To a parent company, subsidiaries, joint ventures, or other companies under common control with us;
  • With other companies that perform certain business-related services on behalf of APS (“Vendors”) including, for example, communicating with you or payment collection;
  • Where we determine that doing so is appropriate to enforce our Terms of Use, this Privacy Policy, or any other terms or contracts governing our relationship with you or are services; protect our property, services, and legal rights; prevent physical harm to the persons or property of others; or prevent fraud or other illegal activities against APS and others;
  • With Vendors or regulatory agencies to support auditing, compliance, reporting, and corporate governance functions;
  • To comply with subpoenas, court orders, or similar legal processes;
  • With law enforcement agencies, regulators, and courts in response to requests as allowed by or to comply with any and all applicable laws and regulations;
  • With other parties in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or business, or if we undergo bankruptcy or liquidation; or
  • With third parties when you explicitly consent to the disclosure of your information.

In the past 12 months, we have shared the following categories of Personal Information for business purposes:

  • Identifiers, such as name, postal address, user name, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
  • Demographic information, such as your biological sex, age, and date of birth, some of which may be protected characteristics under federal or state laws;
  • Payment information you provided through our website including billing address, and credit or debit card information;
  • Commercial information, such as information about the transactions you conduct with us and information about the property at which you receive our services;
  • Internet or other electronic network activity information, such as browsing history, search history, or information regarding your interaction with our Website;
  • Geolocation data;
  • Audio, electronic, visual, or similar information, such as your visual image, likeness, or voice recording (e.g., via photographs and/or video) or audio recordings of customer service or sales calls;
  • Inferences drawn from your personal information, such as a profile of your preferences.

In the preceding 12 months, we have not sold information to third parties as “sold” is defined under California law.”


YOUR RIGHTS

As a resident of California, you have certain rights, such as:

  • Right to access Personal Information. You may be entitled to receive the specific pieces of your Personal Information we have collected in the 12 months preceding your request.
  • Right to data portability. You may be entitled to receive a copy of your electronic Personal Information in a readily-usable format.
  • Right to know. You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding your request.
  • Right to deletion. You may be entitled to request that we delete the Personal Information that we have collected from you. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law.

You may freely exercise these rights without fear of being denied goods or services.


If you are a California resident and would like to exercise one of your rights, please submit an electronic request or by telephone at 602-371-5553 in the Phoenix area, or at 877-427-7765.


California law requires us to verify the requests we receive from you when you exercise certain of the rights listed above. To verify your request, we may compare information you provide to the information we have on file. You may also designate an authorized agent to exercise certain of the rights listed above on your behalf by providing the authorized agent with power of attorney pursuant to the California Probate Code.
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