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Cool Rewards
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La tecnología es cool.
Especialmente cuando juegas un papel para ayudar a conservar energía durante los momentos en que el uso es más alto con nuestro programa Cool Rewards. Cuando te registras, puedes obtener hasta $85 en créditos de recibo el primer año que estés inscrito. Encuentra descuentos en termostatos inteligentes en APS Marketplace e inscríbete en Cool Rewards hoy.
Reseña del programa
Cada verano, del 1 de junio al 30 de septiembre, habrá hasta 20 eventos Cool Rewards. Aquí hay algunas otras cosas que debes saber sobre cómo funcionará un evento:
- Antes de un evento, te notificaremos para informarte que ocurrirá un evento más tarde en el día. El fabricante de tu termostato también podría notificarte justo antes de un evento.
- El fabricante de tu termostato inteligente puede bajar la temperatura de tu termostato unos pocos grados para preenfriar tu casa y mantenerte cómodo durante el evento o puedes preenfriar tu casa tú mismo. Consulta con tu fabricante (ve la tabla a continuación) para ver si pueden preenfriar tu hogar.
- Durante un evento, el fabricante de tu termostato aumentará la temperatura de tus termostatos unos pocos grados por encima de la temperatura establecida durante 2 o 3 horas. Recuerda, siempre puedes ajustar tus termostatos en cualquier momento durante un evento.
- Después de un evento, tus termostatos volverán a tu configuración u horario original.
Lo que obtienes por participar en Cool Rewards
Un crédito único de inscripción de $50:
- Si compraste tu termostato inteligente en el APS Marketplace, recibiste un crédito único de inscripción de $50 en el momento de la compra.
- Los clientes que compren termostatos inteligentes de minoristas o fabricantes e inscriban sus termostatos inteligentes recibirán su crédito de inscripción de $50 en su recibo dentro de uno o dos ciclos de facturación.
Crédito de participación anual de $35:
- Si compraste tu termostato inteligente en el APS Marketplace, recibiste un crédito de participación anual de $35 en el momento de la compra.
- Los clientes que compren termostatos inteligentes de minoristas o fabricantes e inscriban sus termostatos durante la temporada de eventos (del 1 de junio al 30 de septiembre) recibirán su primer crédito de participación de $35 en el recibo dentro de uno o dos ciclos de facturación. O bien, si los clientes inscriben sus termostatos inteligentes fuera de la temporada de eventos (del 1 de octubre al 31 de mayo), recibirán su primer crédito de participación en el recibo durante la próxima temporada de eventos.
- Después de la primera temporada, recibirás el crédito de participación de $35 en tu recibo anualmente, siempre que estés inscrito en el programa y esté disponible.
¿Tienes preguntas? Consulta nuestras preguntas frecuentes a continuación o mira nuestros útiles videos que responden a las preguntas más frecuentes.
- ¿Cómo el preenfriamiento ayuda a APS a integrar más energía renovable en la red? ¿Por qué mi casa no se enfrió previamente?
- ¿Por qué recibí notificaciones de eventos con un nombre diferente al de Cool Rewards?
- ¿Por qué realizar eventos en los días más calurosos?
Promesa de Cool Rewards
- Los eventos de conservación se llevan a cabo durante épocas de alto uso de energía y se te notificará con anticipación.
- Los eventos de conservación están diseñados para ayudar a preservar tu comodidad.
- Siempre tienes el control de tu termostato y puedes ajustarlo en cualquier momento.
Detalles del evento Cool Rewards
Nuestro programa Cool Rewards es un programa de respuesta a la demanda, DR para abreviar, que ayuda a administrar el uso de energía cuando la demanda de energía es alta, generalmente en días muy calurosos. Nos hemos asociado con siete fabricantes de termostatos inteligentes muy conocidos y cada uno puede nombrar el programa y administrarlo de manera diferente, pero todos nos ayudan a administrar el uso de energía.
| Manufacturer | Event Name | Event Notifications | Typical Manufacturer Pre-Cooling Prior to Event | Typical Event Start Time | Typical Event Duration | ||
| Mobile app | On-Device | Weekdays during off-peak hours |
Weekends all day off-peak hours |
Weekend start times may vary |
|||
Nest |
|
 |
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours |
Honeywell Home |
|
|
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours |
ecobee |
|
|
|
- | - | 5 or 6 p.m. | 2-3 hours |
Sensi |
|
|
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours |
ADC/Vivint |
|
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours | |
Lux |
|
|
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours |
Amazon |
|
|
|
Noon - 3 p.m. or 1-4 p.m. (depends on rate plan) |
3 or 4 p.m. | 5 or 6 p.m. | 2-3 hours |
Manufacturer: Nest
Event Name
- APS DR Energy Rush Hour
- Energy Rush Hour
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: Honeywell Home
Event Name
- Savings Event
- Energy Savings Event
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: ecobee
Event Name
- Community Energy Savings
- APS Cool Rewards Program
- High Energy Demand
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
-
Weekends all day off-peak hours:
-
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: Sensi
Event Name
- APS Active Savings Event
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: AC?Vivint
Event Name
- APS Cool Rewards
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: Lux
Event Name
- Demand Response Event
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Manufacturer: Amazon
Event Name
- Energy Savings Event
Event Notifications
Mobile App:
On-Device:
Typical Manufacturer Pre-Cooling Prior to Event
Weekdays during off-peak hours
Noon - 3 p.m. or 1-4 p.m.
(depends on rate plan)
Weekends all day off-peak hours:
3 or 4 p.m.
Typical Event Start Time
Weekend start times may vary
5 or 6 p.m.
Typical Event Duration
2-3 hours
Reembolsos instantáneos por termostato inteligente en APS Marketplace
Soporte de instalación virtual
Join the Virtual Power Plant
At APS, our virtual power plant is a partnership with customers that creates a network of home smart devices — like smart thermostats and battery storage — that help reduce energy demand during peak times. This smart technology reduces the need to start up an additional power plant, cuts costs, protects the environment and enhances power grid reliability.
Learn more about the virtual power plant
Preguntas frecuentes
To be eligible to enroll, you:
- Are an APS residential customer
- Use your smart thermostat to control your central air conditioning
- Have an installed, eligible internet-connected thermostat at your residential address in APS service territory
You don’t have to do anything during an event – adjustments to your thermostat are made automatically. You do have to maintain a continuous connection to the internet and your thermostat provider. If you have any issues with connectivity, firmware, or the thermostat, you will need to assist us in troubleshooting and resolving the problem.
Some smart thermostat manufacturers will pre-cool your home prior to an event during low-cost, off- peak hours to help keep you comfortable during the event. If your manufacturer doesn’t, you can pre- cool your home yourself. When you get an email notification of a Cool Rewards event happening that day, lower your thermostat(s) a few degrees until 3 p.m., then put it back to your normal set temperature.
Yes, simply adjust your thermostat (up or down) on your mobile app, web browser or at your thermostat at any time during an event. You will always have control of your thermostat and will never be kept from adjusting your thermostat setting.
No, you do not need to be on a particular service plan to participate in the program.
Your bill credit will appear under “Other charges and credits" on your bill (page 3) and be applied to your energy cost for the month. The credit is not applied directly to your Budget Billing amount. When your Budget Billing payment is recalculated by our system, it will average your monthly energy costs over time and update your Budget Billing payment.
Yes. Customers with rooftop solar systems may participate in the program.
Please note, if you are a grandfathered solar customer on a frozen service plan with on-peak hours from 9 a.m. to 9 p.m. or 12p.m. to 7 p.m., participation could result in increased energy use in on-peak hours and higher energy costs.
If you move and take the thermostat(s) to your new home, you will need to unenroll the thermostat(s) from the previous home and re-enroll them in the new home. If the thermostat(s) are left in the home, the new owner will need to enroll in the program.
Send an email to aps@energyhub.com requesting to end your participation in the program. Un-enrolling from the program will end your participation for all of your enrolled thermostats and annual participation bill credits.
Smart thermostats help conveniently save energy by making slight adjustments to your heating/cooling energy usage patterns to maximize efficiency. To save on time-of-use plans, smart thermostats can also help you reduce your on-peak energy use by scheduling the thermostat to pre-heat or cool your home before on-peak hours start on weekdays. You may consider turning off the 'geofencing' or
‘occupancy sensing’ feature on your smart thermostat that recognizes when the house is occupied and automatically adjusts the thermostat. This feature can result in higher energy use during on-peak hours if you are typically away from home during the day and you arrive home during the on-peak period weekdays.
Smart thermostats help conveniently save energy by making slight adjustments to your heating/cooling usage patterns to maximize efficiency. Smart thermostats can recognize when you are and are not home and automatically adjust the temperature. This is called “geofencing” or “occupancy sensing”. These features don’t mix well with demand-based plans because they can result in higher energy demand during on-peak periods weekdays. If you are on a plan that includes a demand charge, we recommend you turn off the geofencing or occupancy sensing feature. Instead, schedule the thermostat to pre-cool your home before on-peak hours weekdays.
Who can I contact if I still have questions?
For questions regarding your thermostat, please contact your thermostat manufacturer.
For questions regarding enrollment in the APS Cool Rewards program, email aps@energyhub.com.
For all other questions, contact APS at coolrewards@aps.com.
