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important information about service disconnections
Between June 1, 2019 and October 15, 2019, APS will not disconnect residential customers due to non-payment and will not charge any fees on past due amounts during this time. Even though service will not be disconnected, customers will be billed for energy used and are responsible for paying their bills in a timely manner. 
Our focus is on continuing to provide reliable electricity while supporting customers struggling to pay their APS bill. If you need help, please use the resources listed below. 

useful resources to stay on top of your bill
APS offers many billing options and assistance programs that can help you stay current on your bill.  If you have a question about these or other options, please call our customer care center at 602-371-7171 (metro Phoenix), 800-253-9405 (other areas), weekdays 7 a.m. to 7 p.m.
manage your bill
  • Plan compare: Log in to your account and make sure you’re on the right plan for you.
  • Preferred due date: Select your preferred due date between the 1st and 28th of the month.
  • AutoPay: Sign up for AutoPay and you’ll never miss a payment.
  • Budget Billing: Even out the highs and lows of your monthly bills for easier budgeting.
  • Energy-saving tips: Find easy ways to reduce your energy use and save money year-round.
  • Billing and payment alerts: Manage your account with helpful email or text mesages that remind you when your payment is due, when you've reached a preset limit and more.
  • Bill payment: We offer a variety of ways to pay your bill.

help for those who need it
  • Payment arrangements: If you need more time to make a payment, we can help.
  • Energy Support Program: You may be eligible for a 25% discount on your bill.
  • Medical Care Preparedness: If you’re dependent on life-sustaining medical equipment, sign up for this program to qualify for a 35% discount on your bill.
  • Crisis bill assistance: Find temporary assistance of up to $400 to cover a current or past-due bill.
  • Weatherization Assistance Program: Lower your energy bill by making your home more energy efficient. See if your home qualifies.
  • 2-1-1: Call 2-1-1 for community information and referral resources, such as veteran groups, community action programs and religious organizations.
  • Learn more about government programs to help pay your home energy bill.
look out for friends, neighbors and relatives
  • Safety Net: If you know someone who lives alone or relies on a support network, help them sign up for Safety Net. They can designate a partner to receive bill reminders and help prevent unnecessary disruption of electric service.
  • Project SHARE: If you’d like to help those struggling with their energy bills, consider Project SHARE, which is administered by The Salvation Army.
  • Wellness visits: Check in on those who live alone, especially when temperatures are particularly high or low.
  • Heat-related resources: Many community agencies provide information on staying safe during high heat, ​including the Red Cross, Maricopa County Heat Relief Network and United Way of Pinal County Heat Relief Network.

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working with partners and community agencies
​For the benefit of all customers, we are working with community organizations, limited-income advocates and other partners to ensure we continue to serve our most vulnerable customers in their time of need. ​