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If you see a downed power line or exposed electrical equipment, please stay 100 feet away and call 911. Then call APS at 602-258-5483 (metro Phoenix) or 800-253-9408 (other areas).
connect with us

Residential live chat anytime between 7 a.m. and 7 p.m. on weekdays. If you wish to start, stop, or move service, please submit your order at

For business, solar, or construction-related support, please call us at the numbers listed below.


call us

Our team is available weekdays from 7 a.m. to 7 p.m. 

  • Main Line: 602-371-7171 (metro Phoenix); 800-253-9405 (other areas)

  • Business Line: 602-371-6767 (metro Phoenix); 800-253-9407 (other areas)

  • Credit Line: 602-371-7607 (metro Phoenix); 800-253-9409 (other areas)

  • Payment Line: 602-371-6555 (metro Phoenix); 866-776-0445 (other areas)

  • Website Support: 602-371-5775 (metro Phoenix); 800-659-2975 (other areas)

  • Solar Line: 602-216-0318 (metro Phoenix); 800-659-8148 (other areas)

  • Outage Hotline: 602-371-3680 (metro Phoenix);  855-688-2437 (other areas)

  • Construction Hotline: 602-371-6140 (metro Phoenix); 800-253-9407 (other areas)

​send us a note
Email us anytime. We strive to respond to all emails within 1-3 business days.

You can mail a personal check, cashier's check or valid money order to:
PO Box 2906
Phoenix, AZ 85062-2906
Please be sure to include your 10-digit APS account number on your payment.
All other written mail can be sent to:
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933